Customer Service Engineering

Amaia Gritsko

** ******** ****** *******, ** **461 Cell: 203-***-**** Email: *********@*****.***

Education

Worcester Polytechnic Institute Worcester, MA May 2015

B.S. in Management Engineering w/ Concentration in Biomedical Engineering GPA: 3.2

Certifications/Skills

• Series 7 • Series 66

• Maple • Python • SAP • Microsoft: Excel, Word, PowerPoint, and Outlook

• Highly motivated • Strong verbal and written communication skills • Attention to detail • Planning and problem solving • Creativity • Adaptability/Multi-tasking • Willingness to learn • Strong work ethic • Teamwork oriented

Work Experience

Lockheed Martin Sikorsky Aircraft

Aftermarket: Purchasing Analyst February 2017-Present

• Manage procurement cycle compliant with FAR; solicit and negotiate pricing and lead time with vendors for aftermarket components.

• Assess proposals received and perform cost price analyses to create Purchase Orders agreements, maximizing spending efficiency.

• Sustain monthly product flow of revenue parts by expediting and tracking deliveries within contractual due dates; maintain vendor relationships and resolve delivery/performance issues in timely manner.

• Perform daily tasks on SAP, Supply Management Portal, and Supplier Portal.

Medtronic

Post Market Vigilance: Lab Technician October 2016-January 2017

• Manage backlog of returned product complaints; correspond with domestic and international customers to rectify discrepancies in product receipt.

• Assess and prioritize complaints intended for investigation. Coordinate sanitization and investigation process of clinically applied medical devices returned with internal Engineering and Quality departments.

• Test and thoroughly evaluate rudimentary products to determine failure modes and root cause analysis.

AXA Advisors

Financial Advisor January 2016-August 2016

• Consult with clients to review current financial position and develop a holistic plan to accomplish predetermined financial needs and goals. Resolve customer service issues and answer questions promptly.

• Monitor market conditions and collaborate with team members to create detailed, research-based reports for advising clients on optimal financial strategies.

• Continuously network to build and expand individual client base, consisting of high net worth clientele.

UTC Sikorsky Aircraft

Material Engineering Laboratory: Intern/CO-OP May 2012-August 2012; May 2013-August 2013

Flight Safety Engineering/Certification: Intern/CO-OP May 2014-August 2014

• Work independently writing Test Plans, Standard Work, and Engineering Reports, as well as update drawings revisions. Create Certification Reports by reviewing existing Certification Plans and interpreting testing/analysis results. Collaborate with team members to compose Foreign Validation Certification Packages for updates on international aircraft.

• Conduct research and implement improvements that reduce aircraft cost; develop proactive solutions to avoid future production issues/escapes. Perform daily tasks on MatrixOne, Total Chemical Management, and Environment, Health, & Safety Desk.

• Perform laboratory investigations on aircraft components to determine material characteristics and identify failure modes; document data collected and provide conclusive results for each job assignment. Utilize specialized equipment to complete required analysis.

Affiliations

WPI Women's Varsity Basketball Team 2011-2015

The Student-Athlete Leadership Program 2012-2013

Society of Women Engineers (WPI) 2013-2015

Society of Professional Hispanic Engineers (WPI) 2013-2015

Big Brother Big Sister Mentor 2011-Present

Relay for Life 2007-Present

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