Application Development Manager
Resume:
KEITH B. TREMBLAY
Warwick, RI *****
**********@*****.***
SUMMARY
Successful track record in providing change leadership and conflict resolution throughout multiple levels of global organizations.
Strong written and verbal communication skills to outline compliance, risk and technology concepts among technical and non-technical stakeholders.
Experience in providing fact based analysis by collaborating across organizational lines to achieve informative assessments.
Proven ability to multitask in highly complex and rapidly changing environments.
PROFESSIONAL EXPERIENCE
Tunstall Americas, Pawtucket, RI March 2015 – Present
APPLICATION DEVELOPMENT MANAGER
Work with business partners across multiple verticals to plan and execute development project requests.
Manage business relationships by nurturing collaboration, conflict resolution and facilitating stakeholder engagement.
Lead multiple IT development projects which include building, installing and maintaining application programs.
Provide senior leadership team with analysis of strategic solutions including true cost of ownership and return on investment.
Coach highly skilled team members to foster professional development and software development best practices.
Demonstrate change leadership to influence policies and practices, drive adoption among other technology teams and promote an entrepreneurial culture.
Provide business process management expertise to improve end to end processes involving technology and operational stakeholders.
Achievements:
oIncreased development team’s project velocity 500% while simultaneously reducing production defects.
oReduced team payroll footprint by 30% without negatively impacting project performance.
oInitiated knowledge transfers across team members to expand each team member’s knowledge base and to prevent single points of failure.
oCreated and implemented scalable SDLC process incorporating requirements analysis, scope estimation, test planning and formal sign off.
oMatured the level of quality assurance testing and its associated documentation. Developed standards for downstream application testing across multiple verticals.
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KEITH B. TREMBLAY
PROFESSIONAL EXPERIENCE (Continued)
RBS Citizens, Riverside, RI April 2011 – Sept 2014
BUSINESS PERFORMANCE ANALYST, AVP
Acted as change manager for highly complex commercial business lines covering cash management solutions, foreign exchange derivatives and electronic payments.
Led focus groups to document current state business operational workflows and brain storm solutions to create compliant process modeling.
Identified, analyzed and provided solutions for regulatory, technological and operational changes by utilizing Lean Six Sigma and other structured analysis methodologies.
Provided risk based approach to business and technical requirements analysis for the resolution of internal and external audit findings.
Lent consultative services to develop and implement no cost solutions using existing resources that still meet policy standards.
Provided coaching and guidance to peers on project life cycle and change management best practices.
Influenced technology, business and risk stakeholders across an international footprint.
Achievements:
oCompleted Future Leadership Training Program for exceptional leaders sponsored by the RBC Citizens Executive Committee.
oRecognized by the Head of Operations and the Vice Chairman for implementing a solution to re-introduce a product providing significant revenue.
oReceived eight Good Banking Awards for ongoing commitment to customers and community.
oDesigned and implemented a Financial Action Task Force filtering solution utilizing existing infrastructure with no FTE or technology costs.
oDeveloped and documented electronic fund transfer use case logic to identify Dodd Frank compliant digital transaction workflows.
oIdentified and documented transaction workflow logic improvements to enhance Anti-Money Laundering monitoring processes.
The Computer Merchant, Norwell, MA 2006 – 2011
BUSINESS SYSTEMS ANALYST
Produced business requirements, technical requirements and use case documentation throughout project development life cycle.
Identified and interviewed subject matter experts to ensure full stakeholder representation.
Ensure Program Management approval of all business and technical requirements documentation.
Conducted requirements mapping to user acceptance testing cases.
Researched, drafted and reviewed application runbooks with technical resources.
Provided consultative services for business sponsors to clarify solutions.
Reviewed information security vulnerability audits and coordinated mitigation efforts.
Developed project plans incorporating available resources within timeline requirements.
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KEITH B. TREMBLAY
PROFESSIONAL EXPERIENCE (Continued)
The Computer Merchant, Norwell, MA 2006 – 2011
BUSINESS SYSTEMS ANALYST
Produced business requirements, technical requirements and use case documentation throughout project development life cycle.
Identified and interviewed subject matter experts to ensure full stakeholder representation.
Ensure Program Management approval of all business and technical requirements documentation.
Conducted requirements mapping to user acceptance testing cases.
Researched, drafted and reviewed application runbooks with technical resources.
Provided consultative services for business sponsors to clarify solutions.
Reviewed information security vulnerability audits and coordinated mitigation efforts.
Developed project plans incorporating available resources within timeline requirements.
Robert Half Technology, Providence, RI 2004 – 2005
Client: Citizens Bank, Cranston, RI
PROJECT ANALYST
Provided project support throughout PeopleSoft HRMS implementation.
Updated project plan tasks and provided status updates of deliverables to management.
Provided program management office and senior management milestone updates.
Tracked and maintained budget forecasting for all implementation activities.
Compiled and distributed issues logs.
Facilitated and coordinated project communications across multiple teams.
EDUCATION/CERTIFICATION
Johnson & Wales University, Providence, RI
B.S., Information Science summa cum laude- Alpha Beta Kappa Honor Society, Dean’s List
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