Customer Service Representative

Regla Soto

Dorchester, MA ***** 617-***-**** *********@*****.***

ACCOUNTING / CUSTOMER SERVICE / COMMUNICATION

Profile Overview

Results-driven professional with progressive experience, and a proven capacity to support accounting and finance operations including planning, analysis, reporting, governance, compliance, client relations and controls. Track record of partnering on internal teams to develop and deliver financial initiatives in support of client strategies. Recognized as a problem solver focused on executing accounting operations and driving solution management. Fluent in English and Spanish.

Education

BUNKER HILL COMMUNITY COLLEGE, Charlestown, MA NEW ENGLAND COLLEGE OF FINANCE, Boston, MA

A.A Candidate in Liberal Arts Banking Foundation Certificate

Core Competencies:

Finance Operations

Fund Accounting

Reporting

Research & Analysis

Accounting & Audits

General Ledger

Financial Controls

Financial Services

Business Processes

Solution Management

Client Services

Banking Industry

Professional Experience

STATE STREET CORPORATION, Quincy, MA 2005 – 2007 2010 – Present

Fund Accountant

Provide fund accounting support for a global financial services firm with $11 billion in revenue and $2.5 trillion assets under management.

Oversee the seamless processing of income, expenses and security transactions to the general ledger accounts; monitor and ensure compliance with State Street’s accounting and financial policies, practices and procedures

Manage the development, validation and distribution of a suite of financial statements including monthly pricing reports

Reconcile cash and fund share transactions, and ensure the rapid resolution of discrepancies with transfer agent's and custodian's records

Maintain monthly supporting schedules for all outstanding items, as well as other records required for fund audits

Initiate cash transfers, foreign exchanges, book trades, check disbursements and federal wire transfers

BROOKLINE SAVINGS BANK, Brookline, MA 2002

ATM Clerk

Responsible for ATM operations for a leading bank with a full range of financial services for individuals and businesses.

Managed the handling of all aspects of ATM operations including debit order, ATM cards and stop payment

Worked with management to streamline processes in order to improve quality and strengthen internal controls

Issued new and replacement cards to customer in response to lost and stolen cards

EAGLE BANK, Boston, MA 1999 - 2001

Customer Service Representative

Provided front line product sales support to customers, including opening and upgrading checking and savings accounts for a bank with $281 million in revenue and $6 billion in total assets.

Supported branch in reaching business development objectives through the promotion of selling products and services

Cultivated relationships with key customers and maintained executive level service through strong communication skills and extensive knowledge of services, products, industry trends and marketplace

Ensured consistent compliance with all state and federal regulations and company policies and procedures

Technical Skills

Microsoft Office Suite: Excel, Word & Outlook Windows 7 Bloomberg System

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