OPS MGR / LOGISTICS MGR

JAINAL “JOY” ABDIN

********@*****.***

East Elmhurst, NY 11370 646-***-****

To obtain a challenging position with a company which offers me the opportunity to demonstrate my professional abilities and enhance my skills.

PROFESSIONAL EXPERIENCE

THE ERGONOMIC GROUP, Westbury, New York

Assistant Operations Manager 07/04 –02/17

Develop, implement, and monitor work strategies to achieve team goals and objectives.

Requires mastery of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.

Support the day-to-day operations of the warehouse and the execution of sales, services, management, and profitability plans. Developed and implemented strategies to improve organization productivity, efficiencies and personal development of the services department.

Oversee the company’s receiving functions in order to reconcile vendor shipments with purchase orders.

Develop a relationship with vendors in order to schedule or expedite deliveries, and to resolve shipment inaccuracies and related problems.

Manage inventory to meet customer SLA’s, thereby enhancing customer satisfaction.

Worked directly with the following vendors TechData, Ingram, Synnex, Arrow, Cisco, HP and Dell.

Used Accounting software IQUEST.

Basic knowledge of Microsoft Excel, Word and Outlook.

JADE SYSTEMS CORPORATION, Long Island City, New York 1993 – 2003

$100 Million Global Corporate Technology Solutions Company

General Manager of Services, GM-LIC

Reported to the CEO/COO

Managed a warehouse staff of 14 and technical staff of 38

Responsible for payroll, vacation, sick days and time off

Hired, trained and performed annual reviews for all employees

Manager for 24/7 service contracts

Held weekly meetings with clients

Responsible for leading, teaching, motivating and controlling the activities of Service Department Managers and the Field Service and Customer On-site Engineers to whom they report with the primary objective of customer satisfaction

Met regularly with service customers to secure and enhance service sales and service performance activities and ensure on-time completion of assignments within budgeted parameters

Responsible for Integration and Logistics services as well as the oversight of all warehouse operations for Jade’s product distribution and sales as Jade operates as an Authorized Dealer/Service Center for all major PC brands

Key participant in controlling costs of the entire operation.

CERTIFICATIONS AND TRAINING:

AMA Leadership Effectiveness, 1996; Comptia A+ Certification, 1997; Microsoft Certified Professional (MCP), 1998; Network + Certification, 1999

EDUCATION: College of Aeronautics

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