Administrative Assistant Executive

Elaina Duke Executive Administrative Professional

**********@*****.*** 919-***-**** • Clayton, NC 27520 Highly organized, seasoned Executive Administrative professional with 20+ years of experience supporting the objectives of senior level management in fast-paced environments. Committed and discreet, handling sensitive communications empathetically while maintaining a professional demeanor. Persistent and diligent, able to independently work towards team goals, consistently exceeding expectation. Articulate communicator, both verbal and written, excelling in creation of memorandums and customer communications. Areas of Expertise include:

Event Planning and Logistics Executive Calendar Management International and Domestic Travel

Client-Focused Service Expense Reports Office Administration

Team Leadership Training and Development MS Office, SharePoint, Adobe Acrobat Professional Experience

LENOVO • Morrisville, NC • 06/2011 – 02/2017

A multinational technology company.

EXECUTIVE ADMINISTRATIVE ASSISTANT TO THE SENIOR VICE PRESIDENT, DATA CENTER PRODUCT GROUP, 2015 – 2017 Maintained administrative team management of business unit including 5,000 employees globally, assuming ownership of productivity and workflow and ensuring commitment to quality goals. Coordinated logistics for leadership and staff meetings, training, and other departmental events, guaranteeing conference room availability, booking international and domestic travel, and delivering applicable communications. Planned and managed C-Level travel, maintaining availability to the executive team members without regard to time zone complexities. Corresponded with professionalism at all levels of communication internal and external to the organization, empathetically providing resolution to customer inquiries and complaints.

Key Contributions:

• Facilitated onboarding and training of new Executive Administrative Assistants and supported human resources with orientations, onboarding, and evaluation process.

• Prepared and reconciled elaborate expense reports and requests for capital expenditures, maintaining high-level of accuracy and timeliness.

• Managed executive calendar, scheduling client, partner, Chief Executive Officer, and Board of Director meetings, and preparing articulate meeting minutes, project action items and organization support memorandums. EXECUTIVE ADMINISTRATIVE ASSISTANT TO THE NA PRESIDENT AND VICE PRESIDENT, COMMERCIAL CHANNEL, 2011 – 2015 Supported department logistics, such as, travel coordination, calendar management, scheduling, and coordination of duties with other departments. Prepared meeting agendas and minutes, project action items, applicable memorandums, and dynamic PowerPoint presentations. Created, reconciled, and processed expense reports and requests for capital expenditures. Supported human resources with annual review process, orientations, and onboarding processes. Key Contributions:

• Booked complex international and domestic travel arrangements for senior level management guaranteeing coordination with customer and channel partner meeting demands.

• Ensured successful planning and travel for Lenovo Kick Off, CES and Accelerate Partner Events, and Employee Recognition Lenovo Way and President’s Cup trips in coordination with the Marketing Team and Event Planning Team.

• Served as Administrate Team Management Lead for the North America group executive assistants, providing peer training and mentoring.

BARKLEY LAW OFFICES • Raleigh, NC • 01/2005 – 06/2011 A high-quality legal services office.

LEGAL ADMINISTRATIVE COORDINATOR

Provided informative communication to clients and vendors via phone, email, and standard written correspondence, showing sensitivity to confidential information, scheduling appointments and discussing the current progress of cases, when applicable. Reviewed Deeds of Trust, Title Commitments, and bankruptcy documents and produced legal documents, such as, formal contracts and real estate closing statements. Key Contributions:

• Wrote and implemented numerous policies, workflow processes and assignments driving improved operational efficiency.

• Confirmed compliance with federal guidelines performing in depth research on bankruptcy loan files. CTX MORTGAGE COMPANY • Raleigh, NC • 03/1999 – 09/2007 A mortgage lending company.

ADMINISTRATIVE COORDINATOR TO THE SENIOR MORTGAGE CONSULTANT Corresponded with clients as first point of contact for pre-approval processes and to obtain loan documentation, ensuring accuracy prior to submission. Supported consultant relationship development with realtors, builders, attorneys, CPAs, financial planners, and small business owners, distributing marketing material. Key Contributions:

• Coordinated event planning life cycle of realtor and attorney networking events, confirming logistics and communications.

Education

Business Administration Courses

North Carolina State University • Raleigh, NC

• Professional References upon request

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