Cabin crew

Name: RenahKaniniKasimbi

Gender: Female

Nationality: Kenyan

Mobile No: +254*********

Email Address: *************@*****.***

PROFILE

I am a flexible, self-motivated and an ambitious person, both in my professional and related performance. My outgoing personality and salesmanship exceeded expectation and can make people smile easily. I have a proven track record of responsibility and dependability. Professional communication skills and appearances, my ambitions are geared towards teamwork and learning from all those above and below me. I always strive to improve the organization I work for by seeking towards the achievements of the set goals

WORK EXPERIENCE:

September 2015 to May 2016: Guest relations agent at Atlantis the palm

Meets and greet all guests upon arrival and departure.

Escorts VIP guests to their allocated room and explain the facilities.

Maintains regular contacts with the guests.

Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions.

Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions.

Works closely with the Food and Beverages team specially Room Service Team.

Promote all our outlets and any special promotions going on.

Attends to all the secretarial needs of guests after the opening hours of the business Center.

Inspects VIP room status and amenities in good order prior to guests’ arrival

May 2014 to August 2015 Sales Assistant at Atlantis the Palm,

Greeting customers professionally

Be involved in stock control and management.

Being responsible for processing cash and card payments

Answering queries from customers

Reporting discrepancies and problems to the supervisor

Giving advice and guidance on product selection to customers

Balancing cash registers with receipt

Dealing with customer refunds

Responsible dealing with customer complaints

Working within established guidelines

Keeping up to date with special promotions and putting up displays.

February 2013 to January 2014 Sales and Marketing Factual Films

Offering professional, friendly and engaging service

Welcoming customers

Ensuring that customers are served within reasonable time

Dealing with any issue that may arise professionally and promptly

Selling in the shop and distributing company flyers

Managing orders and deliveries

Being responsible for processing cash and card payments

Answering queries from customers

Reporting discrepancies and problems to the supervisor

Giving advice and guidance on product selection to customers

Balancing cash registers with receipt

Dealing with customer refunds

Responsible dealing with customer complaints

Working within established guidelines

Keeping up to date with special promotions and putting up displays

EDUCATIONAL BACKGROUND:

Diploma in Cabin Crew - Nairobi Aviation College

Kenya Certificate of Secondary Education – All Saints Academy

Kenya Certificate of Primary Education – Umoja Primary School

REFEREES

Upon request

Contact this candidate