Technical Support
Resume:
VIRGIL R. BOLECHE
Baypoint, CA *4565
Email- *******@*****.***
925-***-**** – Home
925-***-**** - Cell
SUMMARY OF QUALIFICATIONS:
Over 20 years of Desktop and Technical Support experience in the retail, service, leasing and investment banking and Biotech industries. Performed technical support for hardware and software. Self-motivated, goal oriented and extremely well organized, dedicated to achieving the highest quality. Positive, energetic, adaptable, flexible and capable of handling multiple priorities. Committed to efficient and effective quality client support and services, a strong work ethic, and a dedication to client satisfaction, quality work and promoting a positive and productive work environment.
VENDOR CERTIFICATION:
A+ Certified, IBM, COMPAQ, HP, APPLE, TOSHIBA, DELL
COMPUTER SKILLS:
MS Windows10, MS Windows7, MS Win XP, Active Directory, Partition Magic, Blackberry Devices, iPhone, MS Office Suite 2010, 2013 & 2016, Tracking Systems (Remedy, Peregrine, Clarify, Foot Prints, Service now and Track IT).
PROFESSIONAL EXPERIENCE:
Dolby Laboratories, Inc. San Francisco, CA October 2015 to Present
IT Technical Support
Create and Manage user account via Active Directory
Software configuration on both Apple and Windows environment
Configure Phone and Voicemail on Cisco Unified System
Provide remote support to business with PC computer and software needs
Participated on various projects ( O365, Win10, OS Sierra )
Setup and support Audio/Video conference using Blue Jeans
Troubleshoot and support both software and hardware issues
Track and log problems thru Service Now ticketing system
Medivation, Inc. San Francisco, CA August 2015 to October 2015
System Support Analyst
Manage user accounts in Active Directory and other systems as required according to established policies and procedures.
Provide software and Hardware support on day to day issues.
Perform basic backup tasks related to laptops and desktops.
Build and Re-image new and existing laptops through PXE.
Deploy software distribution packages.
InterMune Inc/ Genentech Brisbane, CA March 2012 to June 2015
Desktop Level 2 Support Technician
Provide hardware and software support to local users consists of Doctors, Scientists and researchers on their day to day computer issues.
Assisted and provide supports on migration project from Microsoft Windows XP to Windows 7.
Administration and Create new users account in Active Directory.
Installation and configuration of Windows7 and applications.
Responsible for troubleshooting and repairing computer systems.
Setup, configure and provide support to iPhone/iPad users.
Provide Remote support to mobile users using Team Viewer software.
Provided support for Off-Site Sales meeting ( NSM and ENM )
Setup desk phone and programmed phone line on PBX system.
Volunteered to find network ports in all cubes and offices on both building in preparation for VOIP project.
Setup and support Video conferencing using Life Size codec system connecting to other InterMune offices and external sites.
Logged and reported computer hardware/software problems through Track IT ticketing systems.
Done other duties as assigned.
GOLDMAN SACHS & CO. San Francisco, CA Aug. 2003 to Oct. 2011
Desktop/Server Support Associates
Responsible for hardware maintenance of all Investment Banking, Securities, Trading, PWM Desktops, Printers, Laptops, Blackberry’s, and Servers in San Francisco and Menlo Park Offices
Created new user accounts in Active Directory
Performed complete support for all mobile technologies, including Blackberry, Laptops and Work-From-Home software using Citrix Metaframe technology. Deployed hardware and trained users of all ranks for Blackberry, Cisco VPN and Citrix usage.
Setup Audio / Video conferencing connecting various locations.
Maintain local Windows printer servers and file servers.
Participated and assisted on upgrading OS from Win200 to WinXP in SF, LA, and Menlo Park offices.
Maintain and monitor all local servers, routers and switches ensuring accuracy and conditions of the devices.
Assessed and resolved hardware issues related to network printers, laptops, desktops and mobile devices, such as replacing damaged parts, rebuilding and cloning desktops and laptops, and maintaining an inventory of issued and replaced equipment.
Software upgrades and installations thru Marimba channel.
Implement IMAC (Installation, move, add and change) process for hardware and software that relates to desktop environment
DFS Group Limited (Louis Vuitton Moet Hennessy) SanFrancisco, CA. 1999 - 2003
Sr. Technical Support Analyst (2002 - 2003)
Desktop Supervisor (2000 - 2002)
Desktop Analyst (1999 - 2000)
Responsible for 1000+Computers located in San Francisco, Hawaii, Miami, Singapore and Hong Kong. Supported and Maintained Win95, Win98, Win2000, WinNT and Win XP, Lotus Notes
Analyzed, repaired and maintained system performance and provided technical expertise for the day-to-day operation.
Designed, created and implemented the corporate desktop and laptop image for software configuration using GHOST program, saving system installation time and recovery, providing continuity through out the organization.
Diagnosed and provided phone support to users unable to dial-in (RAS), which led to reduce local service cost.
Managed individual team members in their career development and was a conduit to upper management for group issues.
Conducted and write-up bi-annual reviews with each member for their KMIP and Salary incentives
Coordinated, planned and implemented conversion from Token ring topology to Ethernet 10/100, which was completed on schedule and significantly, minimized downtime.
Tested and implemented weekly audit for company software and hardware using Visual Audit Pro, which was adopted globally, resulting, improved system performance.
Administered IMAC (Installation, move, add and change) process for hardware and software that relates to desktop environment.
VANSTAR Corp (ComputerLand Corp.) San Francisco, CA. 1989 - 1999
Field Engineer Specialist (1996 - 1999) -- DFS Group Limited
Senior Field Engineer (1992 - 1996) -- FORD US Leasing
Field Engineer (1989 - 1992) – Various clients
Provided support and solutions to all hardware and software problems such as: Desktop PC, Laptops and Printers.
Evaluated and tested the capabilities of all new model products, which reduced major breakdown.
Assembled new system from scratch and created ghost image, saving installation time and downtime.
Assigned as an In-House Technician for AMEX, FORD US Leasing and DFS Group LTD to troubleshoot and support software and hardware issues, reducing downtime by 80%.
Configured, installed and delivered hardware system to customer site, saving customer installation costs.
Troubleshoot and repaired hardware problems up to component level, both in-house or on the customer site, reducing new parts’ costs
OTHER RELEVANT EXPERIENCE:
Repaired computers and electronic devices in Manila, Philippines and Riyadh, Saudi Arabia.
EDUCATION:
Associate in Electronics Technology, Philippine College of Arts and Trades, Philippines
4th-5th year B.S. in Electrical Engineering, MLQ University, Manila, Philippines
TRAINING and SEMINARS:
Microsoft Windows NT 4.0 IBM Hardware Training
Microsoft Windows2000 MCSE Compaq Certification Training
Microsoft Windows2000 Server HP Hardware Training
Apple Hardware Training Management Training (AMA) 3 Courses
CISCO Training
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