Customer Service Manager

ARSLAN AHMED

**** **** *****, ***********, ** L*M 0G5

514-***-**** ******.*****@*******.**

SUMMARY OF SKILLS

Exceptional leadership, organizational, and management skills developed through the promotion and organization of various events and fundraising activities

Resourceful and practical with outstanding analytical, critical thinking and problem-solving skills

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) and Opera PMS.

Efficient in Training/Mentoring, Work Flow Management, Customer Service, Marketing, Fundraising, Event Management.

Time management skills demonstrated through directing Pakistan Student Association team while maintaining academic standards

Adaptable to different situations such as the ability to work effectively under pressure in time sensitive situations to meet goals

EDUCATION

Ryerson University Anticipated: April 2019

Enrolled in Business Management with major in Global Management.

Minor in Finance.

EMPLOYMENT EXPERIENCE

Vice President of Events -- Pakistan Student Association, Ryerson University Aug 2016 - Present

Toronto, ON

Worked closely with fellow team members in managing various events

Facilitated meetings and was responsible for all operations and logistics

Divided responsibilities and tasks within the team for better-organized events

Assisted other directors and the president with administrative support

Trainee Manager, Shaikh Haji Atta Muhammad & Co. Feb 2014- June 2014

Karachi, Pakistan

Preparing and maintaining inventory records.

Issue, compile and submit tender documents for new projects.

Formulate presentation for new projects

Participated with other management

Internee, Pearl Continental Hotel June 2012-Aug 2012

Karachi, Pakistan

Received training in the Reservation department.

Assisted and monitored the room booking system for the guests using Opera PMS software.

Received training in the Front office department on customer service which consisted welcoming guests and providing hotel services.

Aided guest service officers with office work such as filing of documents, printing, photocopying, scanning documents.

Event Manager, The Oasys School Feb 2012

Karachi, Pakistan

Managed the entire event with the help of the team

Collaborated with team to discuss the decide winners

Prepared budget to ensure the team has available funds for the event.

Sub coordinated the event, set up, organization of rooms and timetable

VOLUNTEER

Volunteer, Ryerson Student Union Jan 2016

Toronto, ON

Volunteering in the Ryerson winter fest event.

oWelcomed new students by providing them RSU pens and refreshments.

oFacilitated mini sporting events on Gould Street

Volunteer, Columbia International College Aug 2014- May 2015

Hamilton, ON

150 hours of community service.

oDifferent fundraising events.

oManage and organized school events.

LEADERSHIP AWARDS

Distinction in Leadership Award, Columbia International College. May 2015

Arkledun Distinction in Leadership Award, Columbia International College Dec 2014

Student Council Award, Columbia International College. Dec 2014

ADDITIONAL CREDENTIALS

Interests

Languages

Community Involvement, Travelling, Tennis.

English (Written and Verbal), Urdu (Written and Verbal), Hindi (Verbal) & Sindhi (Verbal)

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