Manager Customer Service

GABRIEL SOLIS

***** ***** ******, *******, ** ***62 310-***-**** **************@*****.***

Objective

To associate with an established corporation offering an opportunity to use my existing skills, education and work experience in the Office Services environment. I possess excellent customer service skills, great communication skills and can multitask very well.

Programs: Windows 7/2007/XP; MS Office 2010, iRM Desktop, Excel, Microsoft Outlook 2010

Skills: Customer Service, Call Center Service Operations, Data Entry and Management, Type 40 wpm and Ten-Key

Experience

Dec. 2016 to Current United States Postal Service Long Beach, CA

CCA (City Carrier Assistant)

Deliver mail to home and businesses, sort parcels and letters for a route, redirect wrongly addressed mail and collect signatures for recorded and registered mail.

Jan. 2015 – Aug. 2016 DTI Los Angeles, CA

Site Manger

Manage a working team of 4 employees in a downtown LA law firm. Oversee daily operations within the copy center, mailroom, reception, hospitality and records departments. Maintain a strong working relationship between DTI and the law firm. Maintain and make service calls for all copy and fax machines, as well as order toner and paper supplies. Oversee month end billing; generate client report, inventory control and staff

Oct. 2012 to Dec. 2014 Vendor Direct Solutions Irvine, CA

Copy/Mail Clerk

Primary support to manager in the copy center/mailroom. Responsible for all copy center related tasks including copy jobs, print jobs, supplies, stocking paper, mail deliveries and pick-ups. Conference room set-ups and break downs. Responsible for collecting end of month copy machine reports and special projects as assigned.

May 2010 to May 2011 Oce Business Services Irvine, CA

Account Manager

Manage a great working team of six employees at the corporate offices of Kia Motors. Oversee the mailroom, facilities, hospitality, audio visual set ups and ordered supplies for all six regions for the company across the nation. Maintained and made service calls for all the copy and fax machines for the corporate office and six different regions. Generated month end client reports and updated and submitted all payroll for all employees.

Apr. 2007 to May 2010 Administrative Resource Options Irvine, CA

Account Manager

Manage a great working team of six employees at the corporate offices of Kia Motors. Oversee the mailroom, facilities, hospitality, audio visual set ups and ordered supplies for all six regions for the company across the nation. Maintained and made service calls for all the copy and fax machines for the corporate office and six different regions. Generated month end client reports and updated and submitted all payroll for all employees.

Nov. 2002 to March 2007 Merrill Corporation Los Angeles, CA

Site Manager

Manage a working team of eight employees. Oversee copy center and fax department. Maintain 20 High volume and litigation copy machines in a very busy downtown Los Angeles law firm. This included over 128 partners and associates. Oversee month end billing, generate client report, inventory control and staff scheduling. Maintain a strong relationship between Merrill Corporation and the law firm.

Dec. 2001 to Nov. 2002 L.A. Reprographics Los Angeles, CA

Shift Supervisor

Manage and maintain production floor with a working team of six employees, four production employees and two quality control employees. Prioritize incoming jobs according to deadlines.

Feb. 2000 to May 2001 Copisolutions Los Angeles, CA

Production Manager

Manage 12 high volume and litigation copy machines. Supervise 25 employees over a 40-hour work period. Prioritize incoming job projects according to deadlines. Ordered and maintained office supplies. Produced bi-weekly payroll sheets for all employees.

July 1996 to Nov. 1999 Uniscribe Professional Services Las Vegas, NV

Production Manager

Manage 10 high volume copy machines. Supervise a team of 15 employees in duplicating, color coping, microfilm, bates labeling and quality control. Scheduled shifts, personal and vacation request. Prioritize incoming job projects according to deadlines. Ordered and maintained office supplies. Calculated daily, weekly and monthly projected numbers. Oversaw working repository.

Education

Lynwood High School, Diploma-1990

Cerritos Jr. College, General Education Courses

References

Available upon request.

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