Technical Support Customer Service

ADRIAN C. BAPTISTE

*** ***** *****, ************, ** 28311

c 910-***-**** ***********@*****.***

Certified IT professional Offering Advanced Skills and Quality Performance in

Systems/Network Configuration, Information Security Implementation, Technical

Support and Troubleshooting.

Proven ability to create and deliver solutions that meet corporate objectives tied to LAN

Administration and Information Security. Effective communicator; able to explain complex

processes in easy-to-understand terms for end users. Skilled in proactive identification and

resolution of logistical/security issues on a network. Comfortable operating on a wide range of

platforms and environments.

Active SECRET clearance with several years of Military support experience.

EDUCATION

Fayetteville Technical Community College, Fayetteville, NC

A.S., Computer Information Systems, 2004

Koenig Solutions, Dubai, UAE

Network+; Security+; CCNA, 2016

PROFESSIONAL EXPERIENCE

CACI – Fort Bragg, North Carolina

Network Administrator – (September 2016 - Current)

My responsibilities include configuring, installing and troubleshooting VPN, LAN, and WAN for the U.S. Army Special Operations Command (USASOC); troubleshoot systems, hardware, applications, and proxy/firewall conflicts as well as modify hardware and equipment (i.e. routers and switches) to ensure optimal performance; Utilize several network monitoring tools (i.e. Spectrum, SOI) to ensure the viability of the client network while responding to a variety of hardware and software issues; recommend upgrades, patches, new applications and equipment as well as provide technical support and guidance to users on/off-site.

Freelance/Independent - Fayetteville, North Carolina

Freelance Computer Technician – (July 2013 – August 2016)

Upgrading PC hardware and software at different locations during vatious short term consulting assignments (i.e. Law Firms, Medical Offices, Health Clinics & Fitness Centers). During these assignments I was able to provide front line communication and monitoring of servers/switches/routers. Provided technical support and troubleshooting for PCs and laptops. Replaced failing or malfunctioning PC components. Worked with clients to identify computer security needs and educated clients on the proper ways to ensure the security and efficiency of their computer equipment.

NCS-Microsoft - Redmond, Washington

MAC Technician – (March 2007 - April 2008)

Performed independent tasks which included site inventory, add/move/delete area phones (i.e. IP, analog, and UC

phones), jack repairs/troubleshooting, equipment recovery, data frame maintenance, and customer service help desk

assistance.

Fluor Government Group - Bagram Air Field, Afghanistan

Movement Control Coordinator – (October 2014 – May 2016)

Responsible for directing and executing the shipping, receiving, and package inspection of materials procured for the

LOGCAP IV project. I utilize contract designated material management software to stock material in support of the

shipping and receiving process. My other duties include the movement and physical inventory of project materials

based on production schedules and kitting efforts.

Exelis – Bagram Air Field, Afghanistan

ADAC/G Specialist (RAMP Services) – (August 2011 – August 2014)

As an ADAC/G Specialist in RAMP services, I performed day to day air cargo and movement control functions at

an assigned Aerial Port of Debarkation (APOD)/Aerial Port of Embarkation (APOE). Assisted with aircraft loading

with the use of 60K-loaders, 25K-loaders, 10K-AT (All Terrain) and standard forklifts. Was responsible for

preloading k-loaders with outbound loads and downloading the k-loaders of inbound cargo. I was also responsible

for maintaining the cargo inventory in the storage stackers.

KELLOG BROWN & ROOT (KBR) - Camp Speicher (Tikrit), Iraq

Logistics Coordinator (August 2010 – August 2011)

As a cargo logistics specialist, I was responsible for the development of military aircraft load plans, logistical

policies, and procedures necessary to provide support in the area of cargo supply and transportation. Of my load

planning duties, I made cross checks of the total weight of air worthy cargo to ensure proper balance prior to

aircraft departure. I had a full comprehension of the progress of cargo acceptance and build-up. I Identified and

handled special cargo and proper dangerous goods (HAZMAT). I prepared and maintained a Load Planner log

of my air cargo handling duties which included: aircraft structures and contours; weight limitations; special

cargo; build-up and breakdown.

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