Project Manager Active Directory

ANTHONY ROACH

*** **** ***** * Acworth, GA *****

770-***-**** * *******@*****.***

SUMMARY

Highly skilled Epic Sr. Systems Analyst with extensive experience in Health Care, Information Technology, Security Administration, System Engineering, System Design and support of IT Systems Administration. I have participated in over 10+ Go-Lives / Upgrades. I have been product owner of many applications, Epic Ambulatory, McKesson HED, HCA, and POC which supports 8000 users, Systems Innovators Inc. (cash system), Foundation Assistant and Customer Support System (CSS) which supported 5,000 end users. Demonstrated leadership abilities in managing 5-15 direct reports and project managed teams of 5-15 individuals. Successfully designed and delivered training on multiple applications that received positive participant feedback which enhanced productivity. I have delivered projects on time and within budget.

CORE COMPETENCIES

Project & Operational Management. Collaboration & Relationship Building.

Security Admin. & Disaster Recovery. Systems Design and Development.

Product Deployment & (QA) Testing. Web Hosting & System Architecture.

Leadership & Employee Development. Sarbanes Oxley (SOX).

TECHNICAL EXPERIENCE

Hardware - All IBM, Compaq, Dell and Blade Servers, Windows/Unix Servers, Gateways (Bricks), IBM, Intel and apple computers. Voice over IP devices (VoIP), Telecommunications, HP UNIX 11i and AS400. Cisco phones, wireless and routers. Sun Solaris and Apple Mac systems.

Software - Lan and Wan administration, McKesson HED & HCA, Netop, Lotus Notes Sametime, Lotus Notes Suite, Microsoft Outlook, Lawson, Communicator, Blackberry & PDA support. Windows XP, Windows 2003 - 2012 servers and better, SMS (SCCM), Altris, Mercury Winrunner suite, Ednet, ACD and RAS. Citrix, Efax and Right fax. Microsoft SQL server, MQ series, Oracle 7-10.2, Hummingbird, Putty and Samba. VM ware, Microsoft suite, Word. Knowledge of scripting applications, registries, PowerShells and web. FTP, TCP/IP, Ghost, Scorecard, Symon, Reader Boards, People Soft, SAP, Totalview, ODBC, Clarify, UNIX, AIX Linux,srIP, TCP, SMTP, FTP, Web IIS, Linux, DNCP, Cisco software, Nslookup, Trace Route, IVR client software. Active Directory, Group policy administration and security

PROFESSIONAL EXPERIENCE

CENTURA HEALTH HOSPITAL (APEX SYSTEMS), Englewood, CO Jan 2017 – Present

Epic Home Health & Hospice Analyst / BCAs

As an Home Health & Hospice Analyst I performed Go-lives which includes Sun setting McKesson to cutover to Epic as a new EMR/EHR system.

Completed Onboarding and builds using EMP, SER, ECL, DEP, LPR, EPR and LWS INIs to upgrade fix and maintain users while in chronicles.

Worked on EPR and LWS records at all sites upgrading BCAs for reports to the correct department.

Completed Smart text and Smart phase and Smart set scenarios.

Able to help with Reports and link to proper information to make sure reports are accurate.

Able to make my way through Clinical Administration, Management options, Utilities and profiles.

Change passwords, reset expired passwords, set end dates, link tables, templates and import records.

SME and 3rd level support on many apps. Trained users how to maneuver through Epic.

I worked with build and manual build (adding data to tables). Security on all EMP, SER, EPR, LWS with templates.

Performed DB updates, smart updates, client pack install, HTML web links, reports and onboarding.

Supporting all laptops and performing monthly upgrades to keep up with the latest software. Installing wireless cards to make sure users information is uploaded to Epic system. SME and last level support for all calls from the service desk.

As BCA Analyst I helped the team of Analyst to created reports for our Home Health and Hospice Clinics.

Made sure all reports were correct and matched the correct locations.

Checked web servers and made sure connectivity and access to all machines and the correct names were accounted for.

Edited reports to make sure it was going to the correct departments. Configured and setup new desktops and printers or upgraded old ones.

Configured and sent out reports to management every morning to make sure machines were active in case of downtime.

WELLSTAR HOSPITAL, Atlanta, GA Apr 2010 – Mar 2016

Epic Ambulatory Application Analyst / BCA Team Lead / Home Health & Hospice

As an Epic Ambulatory Analyst I performed 4 Go-lives which includes Sun setting McKesson to cutover to Epic as a new EMR/EHR system.

Completed Onboarding and builds using EMP, SER, ECL, DEP, LPR, EPR and LWS INIs to upgrade fix and maintain users while in chronicles.

Worked on EPR and LWS records at all sites upgrading and adding new equipment and making sure all information is going to the proper places for Hippa compliance. Checked (LOR) order transmittal, to make sure all orders were going to the correct department.

Completed Smart text and Smart phase and Smart set scenarios.

Served as SME and last level support with Epic, Epic Security, Epic Carelink, Epic Carelink Security and other applications.

Able to help with Reports and link to proper information to make sure reports are accurate.

Able to make my way through Clinical Administration, Management options, Utilities and profiles.

Change passwords, reset expired passwords, set end dates, link tables, templates and import records.

SME and 3rd level support on many apps. Trained users how to maneuver through Epic.

Managed moves, Epic upgrades and new equipment. Knowledge of ICD-9 codes.

As a Home Health & Hospice Analyst I worked with build and manual build (adding data to tables). Security on all EMP, SER, EPR, LWS with templates.

Performed DB updates, smart updates, client pack install, HTML web links, reports and onboarding.

Supporting all laptops and performing monthly upgrades to keep up with the latest software. Installing wireless cards to make sure users information is uploaded to Epic system. SME and last level support for all calls from the service desk.

As BCA Analyst Team Lead I managed a team of 9 Analyst who created reports for our 5 Hospitals and 350 Clinics.

Made sure all reports were correct and matched the correct locations.

Checked web servers and made sure connectivity and access to all machines and the correct names were accounted for.

Edited reports to make sure it was going to the correct departments. Configured and setup new desktops and printers or upgraded old ones.

Configured and sent out reports to management and CEO every morning to make sure machines were active in case of downtime.

Served as Project Manager (PMP) and Project Coordinator on projects ranging from 30,000 – 150,000 to be delivered between 3 – 8 months on time and within budget and before deadline. This consist of upgrades, new equipment, moves, software upgrades, Cutovers & Go-lives.

Supported Epic Security for Users and Departments, Managed Active Directory for Group Polices rights for folders and rights for shared drives. Making sure Users IDs are not hung in Active directory due to problems with VMware’s hung session.

Used PowerShell scripting for Dos, Unix and Windows. Created APIs for bricks maintaining load balance for all servers.

Managed dumb terminals with VMware being pushed out to all units with unique addresses to make sure patient information is not going to the wrong device or wrong printer.

Managed 150+ servers including bricks running Windows and Unix. Making sure mirroring is working and backups are working to perfection.

Using Citrix to push out apps to all users, full versions to laptops and server shared versions to dumb terminals and desktops.

Managed networks, routers and switches in case we lose connectivity.

POC Website attached to our Hospitals Website for our Nurses. Testing for all new applications. Update travel, time and system in Lawson.

As Senior Systems Analyst, Security Analyst I supported multiple systems at 5 Hospitals with over 5000 users.

I had responsibility of supporting HED Flowsheet building, HCA Care alerts for all alarms going to the HED system alerting Nurses and Doctors, Security for these applications.

Integrated Cerner with Horizon clinical/ (HED) and Epic.

Helped with Disaster Recovery Plan, documentation and execution, providing continuity and safety to our patients.

Provided information directly to my Manager and CEO on important information at our facilities.

Supervised new installs and applications for major upgrades and new areas.

Trained Users and Peers on the system and a go to person for help on many levels

Security for all applications worked on.

TOTAL OFFICE SOLUTIONS, Atlanta, GA Dec 2009 – Apr 2010

Senior Systems Support Analyst / Manager

As Project Manager (PMP) I have coordinated a team of 4 – 15 peers to install hardware, software, running cables and wireless hot spots for Arby’s, Burger King, Right Aid, Office Max and Office Depot on time overnight within budget and before deadline.

Served as security analyst setting up users, group accounts/policies, backups and Manager for all analysts on my team.

Setting up desktops, laptops and servers/print servers in Unix and Windows. Troubleshooter for issues with switches, routers, T1s, wireless points and firewalls.

I had sole responsibility in providing primary technical, administrative and consultant support for Total Office Solutions on all related systems.

Managed all security, Lan, Wan, wireless network, data pulls, terminations, cash register installs and upgrades, software upgrades, VOIP phones, PDA, reports and internet sites.

Supervised all onsite analysts and all Projects providing hardware and software support.

WELLS FARGO / WACHOVIA, Atlanta, GA Jan 2006 – Dec 2009

Leadership Team / IT Manager / Senior Systems Analyst

Conducted moves and upgrades as a Project Manager (PMP) for over 500 users with a budget of 300,000 from one location to another within a time frame of 3 months. This was completed in 2 months saving the company thousands.

Conducted major software and hardware upgrade including servers and network speed. This was conducted over a 2 month span with a budget of 150,000. This also included vendors and licensing agreements. This project was on time and within budget.

Served as security administrator, backups and team lead for mortgage Data Security Analysts (DSA) in the United States.

Managed security for all applications including servers, Active Directory and Applications. Made sure users had correct static IP addresses and had connection to the correct DNS.

Troubleshooter for issues with switches, routers, T1s, wireless points and firewalls.

Installed and upgraded all software and hardware using ghost. Pushed out upgrades to users desktops and monitored version control.

Managed all license issues with all applications and leased equipment.

I had sole responsibility in providing primary technical support for Wachovia on all related systems for users in the mortgage industry.

Managed all security, Lan, Wan, wireless network, VOIP phones, PDA, reports and internet sites. Supervised all onsite IT vendors providing hardware and software support.

Developed company’s first Disaster Recovery Plan, documentation and execution, providing access to data for $60 million dollars in active loan files.

Process adhoc reports for the President and VP’s from UNIX, Web and DB2 databases using ODBC connections into a Wintel environment, using Data Mining and Tuning databases to run effectively.

Project Managed the relocation of 250 users to a new building, on time and within budget.

Managed installations and upgrades. Created upgrades for deployments to servers and desktops. Maintained all remote users throughout the United States. Connected all PDA devices to Email Servers.

Facilitated classes for new and existing employees on Microsoft applications and new technologies.

SOUTHERN COMPANY, Atlanta, GA Jan 1996 – Dec 2005

Senior System Analyst II / Lan Administrator / Leadership Team

Served as Project Manager over teams of 5-15 Software Developers and (QA) Testers in the implementation process prior to application deployment.

As a Project Manager (PMP) I have facilitated many upgrades, moves, software and hardware upgrades, also bringing in new systems or applications to perform with what we are already using. I have coordinated testing for many different applications and Disaster Recovery which was a priority and high profile for my company at that time.

Performed Lan and Security Administration for 5,000 end users in five operating companies in four states.

Product Owner and Subject Matter Expert (SME), for CustomerOne (CSS) and Foundation Assistant applications on UNIX, Windows NT, Web applications and Main frame.

Decision maker on all CSS desktops, including connectivity to the Mainframe.

Performed Microsoft SQL and CSS SQL server support and administration. Used PowerShell scripting for editing Dos, Unix, AIX, Cobol Windows and APIs.

Managed over 500+ servers in 5 different operating Companies in 4 different states.

Analyzed and reported problems and pushed for system upgrades.

Supported IVR clients and all calls into our gateways.

Performed Disaster Recovery testing and planning twice annually at SunGuard on CSS, TotalView, Foundation Assistant, SNA, UNIX and Clarify.

Supported email administration, Spam filtering and Antivirus problems. Tested applications using network monitoring (Sitescope). Monitored network switches, (NIDS), SSH, FTP and DNS, including APC units. Worked with and supported all home users. Managed issues with switches, routers, T1s, and firewalls.

Written scripts for automation projects and logins.

Created SMS/SCCM deployment packages (interfaces) for 5000 CSS users twice a month. Trained and assisted peers in QA on CSS issues. Managed system design and implementation with algorithms maintaining data and optimization.

Designed, delivered classroom and one on one training with desktop applications, UNIX applications, Disaster Recovery and CSS. Delivered presentations at Information Resources CSC Technology Forum for 700 people.

One of three IT professionals recognized with three different Customer Service Awards for implementation of new CSS Web Environment (zero problem calls received).

Managed security projects and procedures. Experience with CISSP. Project manager for CSS desktop, mainframe, servers and UNIX compliance with Sarbanes-Oxley (SOX).

Worked with business unit representatives, business analysts and team members to identify cost effective solutions for business needs. Coordinated with other IT areas to effectively implement applications for the business unit.

Provided Web application maintenance and Web server support that included development, testing, deployment and production support.

CSS technical support and infrastructure team analyst for call center applications including Totalview, Witness, Symon, Call Center Web applications, CSS and Foundation Assistance using various technologies.

ALLIANCE CAPITAL MANAGEMENT, New York, NY Jan 1989 – Jan 1996

LAN Administrator, Security Administrator and Helpdesk Manager

CHASE MANHATTAN BANK, New York, NY

Production Support Coordinator

EDUCATION

Epic Ambulatory classes at EPIC, Madison, WI

Project Management (PMP) classes and Certification, Southern Polytechnic University, Atlanta, GA

Associates Degree equivalent, Computer Programming & Technology, 2-year program, TCI, NY, NY

Computer Science, Polytechnic University, NY, NY

Computer Programming Course, Borough of Manhattan Community College, NY, NY

Courses in UNIX, Manhattan College, NY, NY

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