Customer Service Server
Resume:
Christina Rivera
• *** Brookside Ave. Apt. #5 Redlands, CA. 92373
• Cell Phone: 909-***-****
• Home: 909-***-****
• Email: *****************@*****.***
Objective:
To acquire employment in a field where I can demonstrate my abilities to coordinate a variety of tasks as well as enhance and share my knowledge as they apply to an organization.
Education:
Student General Education for A.A. Degree Crafton Hills College Fall 06 - Spring 09 Yucaipa, CA
I attended Crafton Hills College for my general education that I needed for an A.A. degree. I completed a number of various provisions such as English Language Communication and Critical Thinking, Scientific Inquiry and Quantitative Reasoning, Arts and Humanities, Social Sciences, and Lifelong Learning and Self Development.
Professional Summary:
I have worked in the customer service industry for over ten years now. I interact with customers on a daily basis while ensuring that I take care of their needs, as well as making sure that they leave with a satisfactory overview of the service in which I provided; along with our companies wants for the consumer. I am always on time and have great time management skills. I strive on being a team player while multitasking and completing the duties above and beyond my job duties. I am constantly striving to improve not only myself, but the satisfaction of my customers and the best interest of the company of which I serve. I love working with people and taking leadership amongst my peers to discover and plan various new methods of success, not only for us as a team and the company we serve with, but enhance the service we provide towards our customers.
Employment:
Customer Service Rep. Wells Fargo Home Mortgage 02/16 - Present
San Bernardino, Ca
At Wells Fargo home mortgage department I answer calls and tend to the customer’s needs as their home service provider for their mortgage. Some of my duties include sending out our customers statements and any important documents they made need on their mortgage, faxing any important documents they may need, processing pay-offs, taking payments or refunding payments, opening important work orders that need to be assessed on their account for any type of reversals or research that needs to be done on the account due to taxes. I also provide customer call backs to ensure our customers are satisfied with the resolutions we find may be more beneficial to their financial needs. I started off as a skill I representative and have now graduated to a skill II representative.
Server/ Bartender Famous Dave’s Legendary Barbeque Pit 05/07 - Present
Redlands, CA
As a server at Famous Dave’s, I opened the Citrus Plaza Redlands, California location. I provided “famous” hospitality through the food and beverage industry while providing a great environment not only for employees, but as well as our guests to come and eat. I enjoy working for this company and it has been an amazing experience working with our coworkers, guests and being givin the opportunity to share the “famous” experience that the company is so reputable for. I was promoted to a bartender because they saw my ability to deliver quick and excellent customer service with a strong and welcoming personality, dedication to our guests as well as the company and the service we provide within the industry.
Server Boston’s Gourmet Pizza 04/12 - 07/13
Rancho Cucamonga, Ca
I served our guests food and beverages, I have opening and closing duties. I am also in charge of making sure the rest of the servers are doing all of their running side work as well as closing side work duties.
Server BJ’s Restaurant and Brewery 06/12 - 01/14
Rancho Cucamonga, Ca
I serve our guests food, beverages and also our very own craft beers. I have opening shift duties which include preparing to open the restaurant, making sure everything is clean and in order for our guests to have a great dining experience.
Courtesy Clerk Stater Bros. 06/11 - 04/12
Redlands, CA
I took care of the front of the store making sure it was presentable for our customers. I bagged the customer’s groceries and helped them out to their vehicles if needed. I also cleared the parking lot from carts that may have caused accidents to our valued customers also it helped make the store look clean and well kept up.
Server El Torito 11/03 - 01/07
San Bernardino, CA
I started off as a hostess and helped greet the guests and answer the phones. The management quickly saw my abilities to lead and promoted me to a bar server. As a bar server I served the guests food and alcohol and gave great customer service.
Cashier Pep Boys 07/01 - 09/01
Redlands, CA
I was hired on as a seasonal employee and I learned how to do invoices for the company on their products. I also answered the telephones and booked appointments for customers to bring their vehicle in to get worked on.
Cashier Subway 10/00 - 06/01
Loma Linda, CA
I was a cashier and a sandwich maker. I had responsibilities of opening and closing the store. I handled large amounts of cash and made the orders for the food and supplies.
Strengths and skills:
I have years of experience in the customer service industry and have good clerical skills and proficiency in computer technology such as Microsoft Word and Excel.
I am a quick learner and hold the ability to solve problems where work is defined with established instructions and processes.
I have excellent verbal/written communication and listening skills.
I am a team leader and work great with others and independently, in a fast paced, high stressed environment.
Email: *****************@*****.***
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