Customer Service Professional Experience

ASHOK PATEL

Email: **************@*****.***

(H) 757-***-****

(M): 757-***-****

Summary: Over Sixteen years experience in Sales, Finance and accounts. I have great experience in customer services for 10 years. Along with customer service, I am able to manage the problems and issues that happen daily

Strong in sales and finances.

Good team player.

Good in computer, Microsoft WORD, Excel, SQL, CRM.

Very good Customer Service.

PROFESSIONAL EXPERIENCE:

City Of Norfolk

Norfolk (Feb-17 - Till today)

City of Norfolk

As Finance system analysts in the city of Norfolk, I am implementing an improved version of AFMS system from 3.9 to 3.11

Testing all function of every screen, detecting error, Communicate with CGI and get a patch from CGI

Lone Care Service Link

Business System analysts

November, 2016 February, 2017 (3 months)

Loan care provides superior loan servicing solution. As business analysts my job is analyze to take tasks, reach decision and creates report. For creating report using sql quire and SharePoint

LAP Group (2003- Sep16)

Chesapeake, VA 23321

LAP group is a retail business provider with 127 locations.

Account Manager

As an Accountant I used FMS system to do following activity

1Ensures accuracy and integrity of manually entered and polled data

2Create Pivot table, Graph

3Enter Invoices, Daily, Tally Bank statement.

4Reviews daily, weekly and yearly operational reports

5Formulates target margins and strategies

6Ensures accurate maintenance of the items and monitor exceptions

7Determines financial responsibilities and reviews summary of reports

EDUCATION:

1. Bachelor Degree in Science with Mathematics, M.S. University

2. Diploma in computer Management, Baroda Productivity Council.

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