Customer Service Medical Assistant
Resume:
Samantha Kelley
ST
Tulsa, OK *****
********.***********@*****.***
Objective:
To obtain a position as an Administrative Medical Assistant in which I can use my excellent customer service skills and working knowledge of medical offices to serve patients and contribute to the success of the organization.
Medical Skills:
● Coding with ICD-9, CPT, and HCPCS indexes
● Gained knowledge of appointment scheduling via Medisoft program
● Medical transcription
● HIPAA regulations
● File organization
● Pharmacological classification, dosages, side effects, and usage skills
● Working knowledge of anatomy: cardiovascular, nervous, respiratory, and musculoskeletal systems
● Receive and apply patients payments
● Verifying patients insurance coverage
● Medical terminology and abbreviations
Office Skills:
● Answering multiple line phones and transferring calls
● Type 40 words per minute
● Knowledge of Microsoft Windows XP 7 and 8, Microsoft Office programs, and Internet Explorer Customer Service Skills:
● Resolving disputes from customers and venders
● Communication skills to be able to diffuse a complicated situation
● Working with customers over the phone to resolve difficult situations
● Customer service manager experience with returns, customer complaints from throughout store, inventory, loss mitigation
Education:
Major Degree/Diploma School Graduation
Administrative Medical Assistant Diploma Wright Career College 09/2012 General Studies Diploma Connelly Skill Learning Center 03/2004 Employment:
Employer Title Location Dates Worked
Total Health Medical Front Desk Receptionist
Tulsa, OK 1/2016
Swift Staffing Billing Coordinator
Tulsa,OK 10/2016-12/2016
Preferred Family Healthcare Admin Assistant/ Billing Tulsa,OK 9/2015-10/2016
BCBS of Oklahoma Claims Examiner Tulsa, OK 06/2013- 07/2015 Kelly Services Claims Examiner for BSBC Tulsa, OK 01/2013- 06/2013 S Q Solutions Habitual Training Specialist Broken Arrow, OK 05/2012- 01/2013 Capital One Auto Finance Risk Management Associate Tulsa, OK 09/2007- 12/2010 Albertson L.L.C. Customer Service Supervisor Owasso, OK 02/2005- 08-2007
Contact this candidate