Samantha Kelley

**** * *** *

ST

Tulsa, OK *****

918-***-****

aczzih@r.postjobfree.com

Objective:

To obtain a position as an Administrative Medical Assistant in which I can use my excellent customer service skills and working knowledge of medical offices to serve patients and contribute to the success of the organization.

Medical Skills:

● Coding with ICD-9, CPT, and HCPCS indexes

● Gained knowledge of appointment scheduling via Medisoft program

● Medical transcription

● HIPAA regulations

● File organization

● Pharmacological classification, dosages, side effects, and usage skills

● Working knowledge of anatomy: cardiovascular, nervous, respiratory, and musculoskeletal systems

● Receive and apply patients payments

● Verifying patients insurance coverage

● Medical terminology and abbreviations

Office Skills:

● Answering multiple line phones and transferring calls

● Type 40 words per minute

● Knowledge of Microsoft Windows XP 7 and 8, Microsoft Office programs, and Internet Explorer Customer Service Skills:

● Resolving disputes from customers and venders

● Communication skills to be able to diffuse a complicated situation

● Working with customers over the phone to resolve difficult situations

● Customer service manager experience with returns, customer complaints from throughout store, inventory, loss mitigation

Education:

Major Degree/Diploma School Graduation

Administrative Medical Assistant Diploma Wright Career College 09/2012 General Studies Diploma Connelly Skill Learning Center 03/2004 Employment:

Employer Title Location Dates Worked

Total Health Medical Front Desk Receptionist

Tulsa, OK 1/2016

Swift Staffing Billing Coordinator

Tulsa,OK 10/2016-12/2016

Preferred Family Healthcare Admin Assistant/ Billing Tulsa,OK 9/2015-10/2016

BCBS of Oklahoma Claims Examiner Tulsa, OK 06/2013- 07/2015 Kelly Services Claims Examiner for BSBC Tulsa, OK 01/2013- 06/2013 S Q Solutions Habitual Training Specialist Broken Arrow, OK 05/2012- 01/2013 Capital One Auto Finance Risk Management Associate Tulsa, OK 09/2007- 12/2010 Albertson L.L.C. Customer Service Supervisor Owasso, OK 02/2005- 08-2007

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