Customer Service Administrative Assistant
Resume:
Jennifer Ortega – Chavez
Riverside, CA 92505
CAREER OBJECTIVE:
Seeking a challenging position within a company where I can utilize my skills, strong work ethic, and experience, while continuing to excel professionally.
SKILLS & QUALIFICATIONS:
Motivated self-starter & team player
Experienced Member Services Rep
Bilingual in Spanish & English
Thrive under pressure
Quick and eager to learn new skills
Excellent customer service
Amada Miyachi America, Inc. - November 2016 – Present
Assist requestors with online JD Edwards purchase order requisitions
Created purchases orders for items needed to order and sent via E-Mail to respective suppliers
Expedited all parts with suppliers stock outs and production downtime
Negotiated with suppliers pricing, delivery schedules, and payment terms
Created blanket order purchases, and setting up consignment agreements
Met regularly with engineering department to communicate parts design requirements with suppliers
Materials Manager Stratus Aircraft Services- June2016 to October 2016
Modify processes and procedures for shipping, receiving, and inventory control
Maintain inventory accuracy and turnover to allow production
Entered and received Purchase Orders in Quick Books Online
Purchase Aircraft off-the-shelf parts for maintenance and repair station
Purchases parts, equipment, and materials by preparing request for quotations and submitting purchase orders with approved suppliers. Issues purchase orders and agreements that accurately reflect price, schedule, terms, and conditions as negotiated with suppliers. Maintains accurate lead times for assigned commodities.
Junior Buyer Mooney International - January 2014 to April 2016
Purchased Aircraft off-the-shelf parts for experimental aircraft (~10,000 items)
Communicated with Engineering Staff and requested quotations.
Entered and received Purchase Orders in Quick Book Enterprise
Entered items received into Inventory
Member Services/ Customer Service Cal Optima - February 2012 to January 2014
Communicated with Members by providing information and assistance over the telephone or on a walk-in basis.
Provided excellent customer service to all callers by demonstrating a high level of patience and respect with every caller by ensuring each caller is assisted promptly and appropriately.
Documented inbound calls in a timely and accurate matter.
Perform outbound calls to assist with future members with PCP selection and Health Education programs.
Assisted Members services or other department with projects, as needed.
Assist new clients with health insurance applications, provided estimates based on their income by comparing the various plans under Covered California's marketplace
Answered incoming calls & made outbound calls to verified work orders and schedule appointments for product delivery
Provided quality customer service by greeting and assisting customers, while responding to inquiries and complaints in a professional manner in order to retain business
Listened and assessed customer needs, while explaining product features in comparison to other items and up sold merchandise when appropriate
Computed costs and projected expenses to help customers choose products that were appropriate for their budget and lifestyle
Administrative Assistant Eagle Air - June 2009 to January 2012
Carrying administrative duties such as filing, typing, copying, binding, scanning.
Manage project paperwork including filing, organizing letters, manage detailed calendars, schedule appointments and meetings.
Create correspondence in Word and maintaining Excel spreadsheets. Follow direction and execute duties given by management in a timely manner
Monitoring stationary levels and ordering office supplies.
Receiving, sorting and distributing the post.
Greeting and assisting visitors to the office.
Covering the reception desk when required.
Organizing travel arrangements for senior managers
Handling sensitive information in a confidential manner.
SKILLS
Microsoft office (4 years), Excel (4 years), Quickbooks (4 years), Management (Less than 1 year) JD Edwards ERP (4 years)
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