Manager Service

James R Blevins Jr. Service Delivery, Account Management

Atlanta, GA 678-***-**** *******.*****@*****.***

HTTP://WWW.LINKEDIN.COM/IN/JIMBLEVINS

Core Competencies

Business Analytics

Long-Term Planning

Training & Development

Analytical Decision Making

Visionary Leadership

Sales Executive

Staffing & Reporting

Financial Planning & Analysis

Program Development

Fiduciary Responsibility

Operational Budgeting

Project Management

Sales Executive

Relationship Management

WORK EXPERIENCE

Stratix Corp, Ga. 3/2015 -

Service Program Manager: As Program Service Manager I supervise account activity and all service related issues for five very large divisions of Coca-Cola. Under a watchful eye I manage a fleet of 20K, Panasonic portable devices, 7K tablets and thousands of mobile handheld devices and printers. Servicing consisted of in house repairs as well as working with OEM vendors. Data is housed in an Oracle based system, reports pulled from a home grown gui interface. These devices they were staged with the customer’s application, QA and shipped to out to the end users. Heavy involvement in projects, rollouts and deployments.

7 Hills Trucking, GA. 10/2014 – 3/2015

Regional OTR Professional Driver: Locally owned company. I was issued and responsible for a newer model Freightliner 53’ dry box van. Freight consisted of mainly distributing flooring products throughout the southeast. Other skills were the proper use of e-logs, computer and messaging system, working with dispatch on loads and backhauls. We were graded on timeliness and time management as well as proper procedures and the handling of paperwork.

Boyd Bros Trucking, GA. 9/2014 – 10/2014

Regional OTR Professional Driver: Boyd brothers is a flatbed company where I initially felt that my newly learned skills would be best put to work. Learning the proper loading and securing of a load. Was trained on e-logs as well as how to proper calculate load distribution and the handling of a split axel trailer. I hold a state license to safely load, handle and transport any Haz-Mat cargo also to drive a set, doubles, triples or a tanker.

James R Blevins Jr.

KatLaw Professional Truck Driving School, GA. 7/2014 – 8/2014

Student: While in transition and between jobs I went to school to drive a truck, learning to drive and handle semi-tractor and trailer as a professional driver. I successfully passed all classroom work as well as hands on skills assessments earning a certificate of achievement needed to secure a state driving license. I then passed my CDL-A test and was a licensed operator. I immediately went back and took the state tests for Haz Mat, doubles & triples and tanker endorsements, passing them all.

NCR Corporation, GA. 3/2013 – 12/2013

Territory Manager: I managed two teams, as Territory manager of Houston Texas, the 4th largest city in the US. One team consisting of a portfolio of financial (ATM) customers the other an outstanding portfolio of retail customers (Self-Checkout, conventional registers, PC and a wide variety of peripherals). These staff I was allotted for this territory was a headcount of 53. A few of the financial customers were Bank of America, Wells Fargo, JPM-Chase; the retail customers were Wal-Mart, Target, Lowes, The Home Depot, Darden restaurants and Starbucks. Also supporting Cisco and ATT on routing devices and telecomm. Overseeing all break-fix, special projects and T&M activity for the territory. Financial respectabilities were time and attendance, territory logistics and or fleet of vans and jeeps. During my initial time with NCR they offered an early retirement package and I lost many of my most senior and talented personnel. Also during this time of transition, I was backfilling positions as quickly as possible and getting all training requirements in line to get the newly hired technician up to speed and in his territory as quickly as possible.

Apex Computer Service, Cerritos, CA. 8/2012 – 3/2013

Account Service Manager: Account startup for Southern California Edison power and electric company located in Los Angeles California. Developing and executing a functional service strategy plan and nurturing it to steady state. Working with key project stakeholders to develop and document process and business plan. We provided break fix and tier II software support for 21,000 end users in a distributed business model and campus environment throughout Southern California. This also include San Onofre nuclear facility in Pendleton California. Break fix on all desktop, laptops used by general office staff and service personnel. Supported Panasonic Toughbook’s for all lineman and service personnel.

Repro Products, Smyrna, GA. 10/2011 – 2/2012

Outside Sales Professional: Successful completion of all sales training including 120 hours of self-paced learning and 40 hours Xerox corporate sales training in Leesburg VA. This was a quota carrying outside territory sales position, salary plus commission. Following initial training period successfully meeting monthly quota of 45K a month in gross sales. Representing Xerox’s hardware and software solutions to prospective clients B2B, in medium and small business both as an agent and a dealer.

James R Blevins Jr.

Flextronics, Milpitas, CA. 2/2011 – 10/2011

Territory Manager: Managed direct and contracted employees in break fix installation activities of PC’s, printers, audio visual and TV’s in enterprise and residential settings. Sourced, trained and managed all vendor resources throughout the territory. Achieved bonus all quarters by exceeding contractual SLA’s and NPS requirements. Cross-functionally working with the Operations, PMO and Sales Team to increase sales and installs in my territory, we saw the territory business grow by 20% during my tenure. Flextronics closed the RTS division that I was in shortly after getting there I stayed on through October closing the territory down. The entire division (RTS) was dismantled and employees laid off permanently. System base was SAP.

Apex Computer Service, Cerritos, CA. 1/2010 – 1/2011

Regional Manager: Reported to the Director of Service. Led a team of 40 remote service technicians across the Eastern United States. These workers consisted of full time, part time and variable workforce, significantly reducing payroll. Exceeding Service Level goal of 96% and exceeding customer’s expectations. Cohesively working with PMO to ensure project completion and customer satisfaction. Responsible for territory planning, vacation scheduling, time keeping and expenses. Lead a 4M dollar printer refresh for a leading pharmaceutical company, multi-location, multiple states, finishing ahead of schedule and 30K below budget.

OneSource Computer Service, GA. 6/2008 – 1/2010

Senior Regional Manager: Oversaw a remote team of 40 service technicians. Assisted and served as the company’s Assistant Operations Manager and manager of the Customer Service department (Dispatch). Met and exceeded SLA requirement of 96% receiving merit award and financial bonuses.

Instrumental in relocation the corporate headquarters to a new location. Assisted in design and setup of the new office, workstations, IP phone system. Redesigning of servers and CRM software setup for the dispatch agents. Pivotal in on boarding, training and coaching of newly hired employees.

Qualxserv, Tewksbury, MA. 6/2006 – 6/2008

District Service Manager: Lead an 80-person service team in 6 states in the southern states. Enterprise clients included Dell, IBM, Apple, Sony, Lenovo, Cannon, and Hughes Satellite for the oil and gas industry. Reported directly to the National Director of Field Service. Responsible for all territory development, staffing, logistics, fleet and financial planning. Lead projects. Conducted weekly teleconferences with all direct reports and staff. Other duties, reporting, projects, logistics, fleet management and territory training. Maintaining or exceeding all SLA and other operational measurements. Achieved bonus all quarters.

Getronics, Billerica, MA. 2004 – 6/2006

Technical Program Manager: (Major Account) ‘The Home Depot’

Position was an onsite, customer facing role at The Home Depot’s corporate office in Smyrna Georgia. I was technically responsible for all third party technical relationship between Getronics and The Home Depot. Worked closely with The Home Depot’s technical design group, procurement and project teams to keep their 2100+ stores, 100% operational. Other duties included, reporting, special projects and working closely with Getronics field managers to achieve customer satisfaction and meet SLA requirements.

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