Sr. Business Analyst/Product Manager

JASON P. GANTT

*** ***** **. **** ***** Gardens, FL 33403

561-***-**** aczzh7@r.postjobfree.com LinkedIn

PROFILE

I’m a Management professional with 16 years of product, analyst, Q.A. and I.T. experience. Demonstrated leadership, problem-solving and teaming capabilities while able to quickly understand cross-functional business demands, develop specifications and facilitate implementation.

EDUCATION AND LEADERSHIP

Kennesaw State University, Kennesaw, GA

Bachelor of Business Administration, Management GPA: 3.6 May 2011

Iota Chi Epsilon (professional career building organization), Founding Member / V.P.

PROFESSIONAL EXPERIENCE

FIRST DATA, Atlanta, GA 11/15-6/16

Sr. Business Analyst

Created pricing and partner incentive programs for the STAR Network products and services

Established a pricing and profitability infrastructure to allow seamless and scalable process for pricing

Designed pricing policies, sales deal calculators, pricing models and customer analytics to guide future pricing decisions

Developed and maintained monthly dashboards on the top 5% revenue generating customers for the sales team to better manage competitive pricing and product offerings.

FIRST DATA, Atlanta, GA 11/12-11/15

Product Manager

Experience in the development and documentation of business and technical requirements in the form of functional and non-functional requirements

Hands on exposure to Use Acceptance Testing, writing of QA test plans

Experience in performing quality assurance testing across the different stages of the testing lifecycle

Created cost benefit analysis by performing statistical research and discovering key client data through observation, interviews, surveys, and job shadowing

Managed a team that created a sophisticated Order Entry System platform for internal and external clients to simply order products based on their unique needs

WORLDPAY, Atlanta, GA 5/11-9/12

Manager of Operations Support/ Business Analyst

Reduced non-activation rate of new customers to increase bottom line revenue

Designed, maintained, and automated dashboards for the executive team

Owned company N.P.S. projects to reduce attrition and retain current customers

Designed, managed, and tested (QA) implementation of new company reporting site

Completed requirements gathering for several improvement projects

SPRINT, Atlanta, GA 6/10-8/10

Workforce Management Internship

Developed a Quality Improvement Plan as part of a cross functional team to improve the hiring and training of CSRs. Implementation estimated to save 40 hours of training per CSR. Recommendations presented at Director and VP level

Trained on I.X.E. (Workforce Management Software) to assist in the scheduling and tracking of all agents in Atlanta, GA, and Reston, VA to ensure the satisfaction of customer service needs

RYBOVICH, West Palm Beach, FL 7/06-12/07

Network Administrator

Implemented passive optical network technology, serving multiple premises at client’s site (Internet, Phone, and TV). Passive optical system reduced traditional installation cost significantly

Rebuilt, reinstalled, and upgraded major servers (BES, SQL, Web, Exchange, Backup)

Used Active Directory to assign policies, deploy software and apply critical updates

Programmed Avaya telecommunications systems (VOIP Phones), leading to company savings through the elimination of third party support

Managed upgrade of all end user PCs via a phased roll-out that rebuilt and reinstalled hardware/software. Saved approximately $25,000 per year by reducing new equipment purchases

NATIONAL FINANCIAL SYSTEMS, West Palm Beach, FL 10/00–7/06

Jr. Network Administrator

Assumed a Business Analyst role, interfacing between IT department and the line to create an effective, user-friendly collections system

Supervised help desk staff, reported directly to CIO

Trained staff, including executives on proprietary systems

Provided support of in house and commercial software for over 300 internal users

Analyzed computer and network problems, determined issues and advised on solution

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