Customer Service Sales
Resume:
Sylvia M. Jones-Lewis
Antioch, Ca. 94531
*************@*****.***
Levy Restaurants
Team Leader 04-1990- Current
Oversee activities directly related to sales and services of products.
Direct and coordinate activities of production.
Assign specific duties.
Collect cash.
The Q Spot C0-Owner 10-2013-Current
Oversee activities directly related to sales and services.
Review financial statements, sales and activities of production.
Determine staffing requirements, interviews, hire and train new employees and oversees personal process.
West Oakland Health Center Sr. Community Resource Representative 07-89 --03-12
Core Competencies:
Leadership, coaching and mentoring-Ability to motivate and train others.
Active listing.
Reading comprehension.
Excellent problem-solving skills.
Organized all registration activities; combined with multi-tasking ability.
Key Activities:
Interviewed and screened patients for BCCCP, CHDP, One-e-App, Family -Pac, ACHCHP (ALAMEDA COUNTY HEALTHCARE FOR THE HOMELESS), Healthy Families and West Oakland Health Center (Sliding Scale Program).
Collected patient’s financial and confidential information to assess which medical program they might qualify for.
Registered all patients in a timely manner.
Used healthcare software; (Health-Pro and Next Gen).
Collected all co-payments.
Assisted and advised patient’s usage of benefits and billing responsibilities.
Sylvia M. Jones-Lewis
5024 Canada Hills
Antioch, Ca. 94531
*************@*****.***
Referred patients to other states agencies; such as Dept. of Social Security.
Oversaw daily activities of the registration department.
Supervised and trained new registration staff to ensure optimum patient satisfaction.
Solved all major patient’s problems/queries.
Managed patient reception and patient services coordination.
Provided support and performed regular QA review for patient’s registration, intake and scheduling.
Documented and maintained reports related to discussions and feed back.
Effectively communicated with patients to receive their valuable feedback and suggestions for improvement within the registration department.
Achievements:
Developed new registration procedures for in house residential patients.
Assisted in the development and launch of the One-e-App program.
Designed quality control procedures and implemented standards to coach registration staff towards high performances and success.
Exceeded results in patient retention, patients expectations and customer care.
Assisted the Director of Registration and top level management in solving severe issues related to performances and success of the registration department.
Career Summary:
Over twenty- two years’ experience as a leader in Customer Service Management, had taken key roles in improving customer experiences through the following tactics: Mentoring, Directing, Professional Support Services and supervising overall functions and staff.
Education
Kaplan University (On-Line ) 08/14-current ( Master of Healthcare Administration )
Ashford University Bachelor’s degree in Healthcare Administration
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