Customer Service Project Management

April L. Gerald

**** ******* ****** • Brunswick, GA • 31520 • 912-***-**** • **************@*****.***

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Summary of Qualifications

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Familiar with Microsoft Office Applications: Word, Excel, PowerPoint, Outlook.

Experience developing Clinician and Patient-Friendly Applications for Clinical Informatics and Health IT.

Knowledgeable about using Project Management tools and applications.

Experience with MYSQL Database Creator including table formation, manipulation, and custom queries.

Leadership skills: Providing guidance, monitoring performance, reporting writing, and inventory control.

Adept at electronic communications via email, voice chat, video conferencing, and text messaging within an organization.

Proficient in analyzing statistical data within the healthcare environment.

Coursework in preparing and maintaining financial accounting spreadsheet ledgers.

Experience working in a healthcare setting along with inputting customer information into a system.

Have great customer service skills.

Knowledge of basic medical procedures and terminology.

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Education

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College of Coastal Georgia - Brunswick, Georgia

Bachelor of Science In Health Informatics, August 2016

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Experience

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Southeast Georgia Health System - Brunswick, Georgia

Internship, (April 2016 - June 2016)

Assist medical staff with uploaded charts into a database to improve the quality of patients records

Strong organization and communication skills

Create and maintain patient accounts summary

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McIntosh Health Department - Townsend, Georgia

Internship, (April 2015 - July 2015)

Transferred patients data into McKesson Patient Database system

Transposed hand-written patient data cards into MYSQL system

Maintained accurate patient records of personal details and immunizations notifications

Assisted office staff with historical records updates

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College of Coastal Georgia - Brunswick, Georgia

Healthcare Project, (January 2015 - May 2015)

Designed electronic dietary chart to help streamline dietary needs and requirements in a hospital setting

Designed a new software system that reduced error and eliminated paper usage by incorporating touchscreen technology

Analyzed patient information with the use of wristbands to help monitor the dietary needs of every patient

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McIntosh Youth Detention - Darien, Georgia

Cook, (February 2005 - March 2009)

Prepare ingredients for cooking including portioning, chopping, and storing food

Prepare and cook food in keeping with recipes, quality standards and presentation standards

Operate stoves, grills, fryers, ovens and microwaves

Test foods to verify if they have been cooked adequately

Monitor food quality while preparing food

Serve food in appropriate portions onto suitable receptacles

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Wendy's Restaurant - Darien, Georgia

Cashier/Customer Service, (January 2000 - July 2000)

Prepare food to customers along with handling money

Completed taken orders with certain dietary needs

Develop great customer services skills

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Relevant Courses

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ACCT:2101: Principles of Accounting

BISM 3135: System Analysis & Design

BUSA 1105: Introduction to Business

CSCI 1201: Computer Concepts

CSCI 1302: Computer Science II

HINF 2000: Medical Terminology

HINF 4350: Decision Support

HINF 4370: Health Information Exchange

HINF 4320: Health Data Analysis

HINF 3100: Project Management

HINF 3300: Healthcare Information

HINF 3310: Electronic Health Records

HINF 4250: Healthcare Finance

LEAD 3100: Personal Leadership

ITEC 3730: Database Management

ITEC 3830: Web Programming Systems

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Leadership

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Glynn Academy Football Booster Volunteer, 2014-Present

Health Informatics Association(HIA) Member, 2013-Present

Relay for Life Volunteer, 2015

Beach Sweep Volunteer, 2015

Healthcare Information and Management systems(HIMSS) Member, 2015

American Health Information Management Association(AHIMA) Member, 2015

Marsh's Edge Retirement Home Volunteer, 2015

Southeast Georgia Health System Volunteer, 2016

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Honors and Activities

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Pell Grant Recipient, Fall 2011-Present

HOPE Scholarship Recipient, Fall 2014-Present

3 time Dean's List Recipient, 2014-Present

President List Recipient, Fall 2015, Spring 2016

2 time TRIO Grant Recipient, 2013-2014

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