BYRON C ASKEW

**** **** ****

Radford, Va. *****

Tel (H): 540-***-****

E-mail: aczzcu@r.postjobfree.com

Objective:

Retail Sales/Management/Production Management or related fields

Over 15 years combined experience in retail sales and restaurant operations consisting of general and assistant management, also including human resources, time and inventory management, merchandising, staff training, product knowledge and presentation, sales/service oriented with an emphasis on customer relations

Self-starter with a proven ability to consistently perform at or above levels of expectation, multi-task oriented with demonstrated decision making ability

Over 15 years combined experience in manufacturing environment with established ability in production management, quality control, shipping/receiving, human resources, inventory control and staff training

Have shown overall effective leadership and management skills, consistent performer motivated by a personal commitment to excellence

Work Experience:

Phoenix Packaging Dublin, Va.

Material Specialist

07/15-Present

Duties include correct sorting and disposition of recyclable materials, Moving and loading material as directed, organizing and maintaining designated holding areas. Assists in helping to maintain a clean and safe work environment. Accurate and timely documentation of material movement

Arizona Quality Service

Production Supervisor

06/14-07/15

Oversight of 40 direct reports for third party inspection and sorting operation. Duties included ensuring that all manufacturers quality and safety guidelines were followed per very rigid specifications in the manufacture of auto engine bearings. Oversight of all quality inspection, packing and shipping operations. Also, responsible for hiring, training, ongoing performance testing, scheduling, and payroll in addition to completing accurate and timely production documents and distributing them accordingly. Worked very closely with client manufacturer to identify areas of opportunity as well as implementing more efficient procedures to streamline operations.

Wal-Mart Stores Inc. Salem/Christiansburg, Va

Assistant Store Manager-Operations

09/08-06/14

Directly responsible for all Warehouse, Maintenance, Front End, Human Resources, Customer Service, Safety Compliance and Financial Services. Duties included oversight off all store inventory operations, daily cash audits, all duties related to human resources, ensuring proper staffing to maintain exceptional customer service levels. Also, responsible for scheduling, hiring, performing employee performance reviews, relevant and timely employee training for 128 direct reports. Also, responsible for receiving inbound freight, merchandising specific areas of the store, interacting and following up with both customers and vendors. In addition, was required to conduct and document multiple daily store tours to ensure operational efficiency. Also, tasked with providing very accurate and detailed daily reports in an accurate and timely manner. Additionally, I was responsible for conducting numerous management and employee meetings throughout each day ensuring that correct information was being communicated to all employees. I was also directly responsible for maintaining a safe and clean environment, resolving all maintenance issues and ensuring that we followed all federal and state safety and compliance rules and regulations

Verizon Telecom Roanoke, Va

Customer Service Representative

07/07-09/08

Assisting customers with the purchase, upgrade and account maintenance related to telephone, internet, and satellite television services in an inbound customer service call center by providing world class customer service

Duncan Hyundai Christiansburg, Va

New and used Auto sales

09/06-05/07

Responsible for assisting customers with the purchase of new and used automobiles while providing the best in customer service and enhancing the overall customer experience. Also, required to generate repeat business as well as prospecting for new clients.

F & F Screw Machine Co. Elkhart, Indiana

Shipping/Receiving Manager

10/04-09/06

Responsible for all Shipping/ Receiving, Inventory and proper distribution of materials related to custom metal manufacturing. Tasked with maintaining scheduled cycle counts, maintaining very specific inventory levels, providing very detailed and accurate reporting of material movement, implementing and following all designated lean manufacturing procedures.

Echostar/ Dish Network 400 Technology Dr. Christiansburg, Va.

Senior Technical/Sales Support Supervisor

05/00-08/04

Technical/Sales support Supervisor in an inbound CSC relating to the field of satellite television. Oversight of 8-15 direct reports. Responsibilities included agent skill development with focus on customer service, sales/technical training, performance reviews, escalated customer issues and billing inquiries. Required to stay up to date on all the latest technical advances in a constantly evolving industry and using that knowledge to train and improve the skill sets of all my agents. Required to meet or exceed established performance goals set by corporate office which included upselling services, technical proficiency, customer wait and handle times, as well as maintaining exceptional quality assurance standards. I also worked in the HR dept. for 6 mos. Primarily tasked with screening, testing, and hiring new employees. I also spent approximately 1 years traveling to our call centers both international and domestic as a subject matter expert in the areas of customer support as well as providing high level technical support training to our customer service reps

Other duties included new hire interviews, trend reporting, Quality Assurance, weekly production/performance meetings and reporting. My direct reports were rated the #1 group across the entire organization in overall performance metrics for 13 straight mos.

Heilig-Meyers Furniture Elkhart, In/ Christiansburg, VA

Sales/Floor Manager

1997-05/00

Primarily responsible for setting/meeting sales goals, customer service, product knowledge and presentation, staff sales training, merchandise display, ordering merchandise & fulfilling customer orders, inventory control

Skyline Homes Bristol, In.

Supervisor/ Final Finish

1992-1997

Oversight of 6-8 direct reports, responsible for installation of carpeting, appliances, window coverings, shipping preparation, and other related duties

Other duties included general oversight of skilled crew, personnel training, meeting production goals, and overall quality of finished product

Spent one year in shipping/receiving consisting of forklift operation, warehousing, and stocking production line ahead of demand.

National/ Coleman Rentals Elkhart, In.

1990-1992

Credit/Collections account mgr

Duties included sales, account management, inventory control, maintain and expand customer base, timely and accurate completion of relevant store performance reports.

Syndicate Store Fixtures Middlebury, In.

1988-1990

Quality Control/Line Production

Variety of production tasks, elevating to Quality Control dept. in metal fabrication

Basic duties included accurate and timely inspection of both raw material and finished product as per specification as well as completing and maintaining accurate and timely records/reports related to above.

Riblet Plastics Bristol, In.

1987-1988

Inside Sales Support

Operated as inside sales consultant, primarily in areas of customer relations, sales/service support, coordinating production and transportation scheduling

Curtis Mathes Goshen, In

1984-1987

Store Manager

General Store Manager responsible for overall store operations/performance for TV/Electronics Retailer specializing in Rent To Own

Responsible for sales, credit/collections, customer relations, human resources, staff training, inventory control, cash management, working with local business partners and advertisement coordination

Other Skills

Experienced in metal fabrication, plastics production, lamination, fiberglass repair, forklift operation, general working knowledge of most tools and machinery involved in production environment. Also, skilled in office environment with experience in Management, Inside/Outside Sales, Human Resources and Production Management

Education: B.A in Business Management University of Phoenix 2004-2006

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