Human Resources Manager

VIRGINIA CLEVELAND PHR, SHRM CP

**** ************* ****** ** **********, DC 20019 202-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS:

Accomplished human resources professional with over 10 years of human resources management experience with extensive knowledge of employment policies, labor contract and labor/employment laws.

Proven skills in employee relations, coaching, mentoring, employee development, succession planning, strategic planning, compensation/benefits, grievance resolution and mediation.

Effective communicator with the ability to build strong business partnerships at all levels within an organization including outside entities.

Detail oriented, strategic thinker capable of working in a fast paced environment requiring multiple demands and changing priorities.

Demonstrated knowledge of applicable local and federal laws and regulations including Equal Employment Opportunity Commission (EEOC), Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA). Experience includes investigating, documenting and responding to internal and external complaints/inquiries.

Strong knowledge and experience in recruiting for exempt and non-exempt personnel in union and non-union environments. Experience includes proactive candidate searches, interviewing, and selection and compensation negotiations.

Ability to administer the provisions of a collective bargaining unit and maintain employee relations through the union.

PROFESSIONAL EXPERIENCE:

Avis Budget Group (ABG)

Mid-Atlantic Regional Human Resource Representative

2016-Present

Responsible for managing all human resources functions for airports within the Mid-Atlantic Region. The Mid-Atlantic Region includes BWI, IAD, DCA, RICH, NOR and PIT.

Serve as an internal business partner, delivering comprehensive human resources programs, initiatives and solutions to the functional areas of the organization in support of key business strategies.

Furnish overall human resources support to union, non-union, management and staff in the ABG Mid-Atlantic Region.

Business partner to city/district managers and field operations managers.

Facilitate leadership development and key talent retention efforts.

Instill leadership on labor relation issues, prevention and strategies.

Act as change facilitator to ensure senior management recognizes, addresses, implements and follows through on action items developed against the opportunities identified by employee survey processes.

Add continuous support and interpretation to management and staff in human resources policies, employee relation issues, and affirmative action and diversity goals to ensure compliance.

Provide guidance on policy and interpretations to ensure appropriate, sound and legally defendable actions are taken when addressing performance issues or policy violations.

Partner with retail management on recruitment needs and succession planning including analyzing employment metrics to develop strategies to address hiring and retention.

Clarify, guide and implement strategies with regard to company policies and procedures to include conducting training/education classes as needed.

Conduct employee relation investigations and develop appropriate documentation/responses for resolution.

BassPro

Human Resource Manager

2015-2016

Was responsible for managing all human resources functions for the Hanover, MD location, including 200 plus employees.

Business partner to store management and others by assisting, counseling and consulting employee relation issues, mentoring, employee development, succession planning, compensation/benefits, internal investigations and grievance resolution.

Worked collectively with all internal and external business partners including, loss prevention, risk management and retail operations to ensure all human resources activities supported company goals and initiatives.

Selected as BassPro representative at various legal proceedings including unemployment hearings.

Provided guidance on policy and interpretations to ensure appropriate, sound and legally defendable actions were taken when addressing performance issues or policy violations.

First point of contact for all employee relation issues arising in the store.

Held focus group meetings, partnered with others when necessary and made timely decisions on all issues.

Partnered with retail management on recruitment needs and succession planning including analyzing employment metrics to develop strategies to address hiring and retention.

Clarified, guided and implemented strategies related to company policies and procedures to include conducting training/education classes as needed.

Conducted employee relation investigations and developed appropriate documentation/responses for resolution.

Managed all aspects of recruitment and selection.

Safeway, Inc.

Human Resource Advisor

2007-2015

Managed all human resources functions for a district, which included nineteen retail stores with 1,400 plus employees.

Business partner to district managers, store management and others by assisting, counseling and consulting employee relations issues, mentoring, employee development, succession planning, compensation/benefits, internal investigations and grievance resolution.

Worked collectively with all internal and external business partners including legal, labor relations, loss prevention, risk management and retail operations to ensure all human resource activities supported company goals and initiatives.

Selected as Safeway representative at various legal proceedings including EEOC mediation, unemployment hearings, lawsuits and workers compensation hearings.

Provided guidance on policy and contractual interpretations to ensure appropriate, sound and legally defendable actions were taken when addressing performance issues or policy violations.

First point of contact for all contractual issues arising in the store.

Held grievance meetings, partnered with others when necessary and made timely decisions on all grievance issues.

Partnered with retail management on recruitment needs and succession planning including analyzing employment metrics to develop strategies to address hiring and retention.

Clarified, guided and implemented strategies related to company policies and procedures to include conducting training/education classes as needed.

Conducted employee relation investigations and developed appropriate documentation/responses for resolution. Experience included preparing EEOC position statements.

Responded to unemployment claims and testified at hearings.

Safeway, Inc.

District Employment Coordinator

2006-2007

Managed all aspects of recruiting and candidate selections.

Conducted training for in-store recruiters regarding proper interviewing procedures and proper utilization of the automated Odyssey hiring kiosk.

Managed the Odyssey kiosk hiring system for the district, which included the review and distribution of employment applications for the stores.

Assessed district needs in order of priority and kept the district manager informed of district's hiring results.

Ensured Work Opportunity Tax Credit (WOTC) follow-through and compliance.

Coordinated career fairs for stores, with the assistance of district in-store recruiters, including new stores and lifestyle remodels.

Worked with community based referral sources regarding the recruiting and interviewing of employment applicants.

Worked with district's human resources advisor in achieving the district's placement rate goals.

Selected to attend various community job fairs as the Safeway representative.

Safeway, Inc.

Assistant Manager

2002-2006

Acquired overall management responsibility during absence of the store manager.

Tracked, analyzed and took action to improve store performance by forecasting weekly/daily sales goals and meeting or exceeding established goals.

Forecasted, scheduled and monitored labor to be consistent with store sales, productivity guidelines and wage budgets; created action plans to address cost control issues.

Supported development and direction in the execution of strategies to improve product placement and appearance.

Managed issues related to store maintenance, cleanliness, safety and sanitation.

Oversaw and monitored handling of cash and accounting.

Ensured store was always secure.

Prioritized, planned and coordinated work activities for employees.

Managed time and resources to ensure objectives were met.

CVS

Store Manager-2001-2002

Assistant Store Manager-2000-2001

EDUCATION:

University of the District of Columbia

Washington, DC

Human Resources Certification Institute (HRCI)

Professional in Human Resources (PHR)-2011

Society for Human Resources Management (SHRM)

SHRM Certified Professional (SHRM-CP)-2015

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