Customer Service Sales

gary mona

Fraud and Authentication Officer

Personal Information

ID Number: 780********** Current Location: Eastern Cape Date of Birth: 13 Mar 1978 Location: Eastern Cape

Nationality: South African Contact Number: 083******* Race: African Email Address: *********@*****.***

Gender: Male Notice Period: Immediate

Disability: No

Profile Summary

Good day,

Kindly receive my CV for the above mentioned vacancy as advertised. As per my attached CV I'm a person with a flair for customer service as I have worked with the Banking sector for  12 years in sales at Standard bank  and with Absa Homeloans as manager in applications processing centre .I pay attention to detail while I strive to perform my duties right the first time.

I am currently working for an international call centre as a Technical/Customer Service

Agent servicing UK clientele with their queries on mobile broadband,priceplan, upgrade and collection issues. I have also worked at an outbound call centre

as Insurance sales Agent selling insurance to Absa existing clientele, Metropolitan Group Schemes as a financial advisor and Discovery Life distribution channel Company  as a sales Consultant.

 I also possess RE1 certificate which I obtained in 2014 Regards

Gary Mona

078*******

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CV created by

Experience

customer service advisor Webhelp SA October 2014 to Present Duties & Responsibilities:

I am currently working for an international call centre as a Technical/Customer Service Advisor servicing UK clientele with their queries on mobile broadband,priceplan, upgrade and collection issues. Reason for leaving: Want to be with family in East London Salary: R9 000+ Per Month

Customer Service Consultant Webhelp SA Vodafone October 2014 to November 2016 Duties & Responsibilities:

Inbound Contact centre dealing with customers mobile network queries . Technical network issues,priceplan changes,collections and payment plans upgrades complaints Reason for leaving: relocation to Cape Town

Salary: R9 500+ Per Month

Fraud and Authentication Officer Absa Home Loans Western Cape October 2009 to April 2011

Duties & Responsibilities:

• Jobs entail minimising the risk of loss to the bank, scrutiny of approved applications, confirming with all stakeholders i.e. employers, buyers, sellers, property developers, valuers, other financial institutions whether local or oversees and accounting bodies to verify credibility of accountants. Check misrepresentation for any of information in order to defraud the bank.

Reason for leaving: Self employment

Salary: R185 000+ Per Year

Team Leader Validation Absa Home Loans Western Cape January 2008 to September 2009

Duties & Responsibilities:

• Management of Production in Home Loan • Processing Centre in line with SLAs. • Improving Turnaround time • Improve and maintain good relations with • Other stake holders like Mortgage originators and credit managers. • Maintain good quality standards of processing of applications by staff and do spot checks on their work. • HR issues and staff development and training Reason for leaving: Promotion

Salary: R165 000+ Per Year

CV created by

Customer Sales Consultant Standard Bank Of South Africa September 2000 to December 2007

Duties & Responsibilities:

• Servicing all segment of the bank • Cross selling to existing client based & retaining clients through product knowledge & outstanding customer service. • Expanding the mass market segment of the bank • Educating the customer about banking products

Reason for leaving: Greener Pastures

Salary: R10 500+ Per Month

Education

RE 1 Certificate - 2014

Moonstone

National Diploma in Taxation Diploma - 1998

Border Technikon / WSU

Grade 12 High School Matric - 1995

Gardens Cormmercial High

Skills

Sales 6 to 7 years

Rank: Advanced

Compliance 2 to 3 years

Rank: Advanced

Administration 7 to 8 years

Rank: Advanced

Next job

Desired Job Title: Fraud Consultant

Willing to relocate: Yes

Desired Salary: Between R10 500 and R15 000

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