Cindy Chung

* ******** **** 613-***-****

Ottawa, ON K1S 0K5 aczzc7@r.postjobfree.com

Summary of Qualifications

Experience in writing and editing RFPs, user guides, on-line help topics, technical descriptions, white papers, and presentations

Demonstrated experience in project management, data analysis, digital analytics, information architecture, and developing strategies for social media Skills in HTML & CSS, RoboHelp, Adobe FrameMaker, Microsoft Office Suite Highly proficient oral and written communication skills; proven ability to meet tight deadlines and work well in a team; leadership skills, organizational ability, creativity, design and attention to detail

Technical Writing Graduate certificate (April 2017); Masters of Public Administration Employment Experience

Technical Writer, Fortinet Inc., (Jan 2017-present)

Create written, video, and graphical content for FortiOS

Articulate technical terms and concepts into text, graphics, and videos that users with a wide range of technical knowledge can understand

Create content for IP networking and network security Technical Writer

Institute for the Study of Knowledge Management in Education; San Francisco, California

Online help - Create a series of user friendly, succinct help articles for educational platform

Step-by-step instructions - how to the use tools, explore the site with annotated screen shots Macadamian Technologies; Gatineau, Quebec

Request for Proposal - comprehensive edit of a response to an RFP that identified: o Technical specifications; Hardware and software requirements o Software development methodology

o Risk mitigation strategies; Project management process CodeGenesys; Portland, Maine

Help guide – writing on lean and agile software development for SAAS project management tool

Information plan - create information architecture for online help topics

Landing pages develop content for landing pages

A/B testing - conduct testing of two versions of landing page to increase conversion Project Officer, Corporations Canada, Innovation, Science & Economic Development (Dec 2006- present)

Ottawa, Canada

Working on a project to connect Canada’s business registries using Agile methodology to develop user scenarios, wireframes, a prototype, and eventual implementation

Generate web analytic reports on web traffic and usage from WebTrends, and provide recommendations based on the data

Cindy Chung 613-***-****

Formulate tactical approaches for outreach and engagement of various client segments

Design and implement online user surveys & client satisfaction surveys Project Manager, e-Service to Business, Innovation, Science & Economic Development (Dec 2012– Dec 2014)

Ottawa, Canada

Led software development & implementation of web portal of customized & dynamic user profiles

Created user personas to guide research and testing

Wrote online help and FAQs

Wrote project plans and created presentations for a strategy on e-service to business

Presented and received approvals to investment and oversight committees on projects Program Analyst, Treasury Board of Canada (May 2000–Dec 2005) Ottawa, Canada

Analyze and evaluate programs with respect to management, policy making and expenditure process

Conducted evaluations and follow-up of programs with the aim of improving overall effectiveness

Education

Technical Writer certificate, Algonquin College of Applied Arts and Technology, completion for April 2017

Masters of Public Administration, Carleton University, 2000

Bachelor of Arts, Political Studies, University of Manitoba, 1996

Certificate of Patisserie, Algonquin College of Applied Arts and Technology Achievements

Implemented a web portal that provided users with tailored and dynamic business intelligence

Led, managed and produced conference of 30 represented countries for the Corporate Registers Forum in 2008 and national conference of Canadian Association of Corporate Law Administrators in 2013 (costing, planning, and budgeting)

Developed social/digital media strategy/campaign which included client segmentation, action plan, messaging, guidelines and implementation of tools

Developed Information Architecture for a closed-platform site for the Canadian Association of Corporate Legal Administrators for information sharing and data exchange Computer Skills

HTML, CSS

ScreenFlow, WordPress, Web design principles, UX – user experience

Adobe FrameMaker, RoboHelp HTML

Microsoft Office: Visio, PowerPoint, Word, Excel

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