Customer Service Microsoft Office
Resume:
Folake Adedotun
Cell: 587-***-****
*********@*****.***
Professional Profile
Motivated and confident customer oriented professional. 10 years of customer relations and banking /Finance Experience business management in both public and private sector positions. Excellent communication and teamwork skills ensure for client and customer satisfaction. Dedicated and passionate about reaching targets and in fostering positive team spirit. Outgoing and personable, able to build rapport and professional relationships in any environment. Proficient in SAP, OneNote, Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable using computer-based applications.
Objective
Seeking the opportunity to contribute my positive attitude, customer service experience and communication skills in an environment where I can contribute to meeting the goals of the organization.
Career Summary
Dec 2015 – Till Present Imani Integrated Inc.
Calgary Alberta
Administrative Assistant
General administrative duties
Provided first point of call to visitors
Processed employees expense reports and ensuring they are paid in a timely manner.
Reviewed all invoices for appropriate documentation and approval prior to payment.
Dealt with all travel bookings
Prioritized invoices according to higher amount and payment terms.
Processed check requests.
Purchase all office supplies
Responded to all vendor inquiries.
Reconciled vendor statements, research and correct discrepancies.
Assisted in month end closing
Organized filling units and documents
Point of call to all phone enquires
Organized and schedule appointments
April 2014-November 2015 Scotiabank
Calgary Alberta
Client Record Specialist
Undergo extensive training on bank products and services
Responsible for all customers account queries and resolution
Responsible to effectively direct calls to the right department
prepared financial documents for payment or for depositing, transferring and categorizing funds
monitoring and tracking financial information
administered support functions for all aspects of employee travel; maintaining accurate records and files and resolving problems occurring within the assignment
March 2008– April 2014 Ericson Uk
London United Kingdom
Account Payable Specialist
Corresponded and responded to vendors inquiries
Processed 3 way P.O. matching invoices
Researched and resolving issues related to vendor’s invoices
Requested GL codes on non PO invoices from appropriate department
Created SOP’s for everyday process
Data Entry invoices using Oracle
Reconciled accounts
Tracked and resolving customer issues with JDE application
Ensured complete follow through with the customer from the moment, we are notified of the issue until there is a resolution
Researched potential accounting corrections within various internal systems, based on identifying the issue and ensuring all instances are addressed
Served as front line point of contact for Supplier Processes, by responding to all phone calls and/or general email inbox request
June 2006 – January 2008 Rowflex Services
London United Kingdom
Customer Service Representative
Marketed company products to wholesale retailers and consumers
Informed customers of available products and service
Estimated quotes, pricing and sales contracts
Ensure scheduled imported goods are received on time
Liaised with custom brokers and freight forwarders
Bulk purchases of products from suppliers and manufactures abroad
Stock taking and accurate logging into company system
Education:
2007 - 2008 Diploma. Business Information Systems, University of East London, UK
2004 - 2007 BSc (Hons) Business Economics, University of East London, UK
Training Course:
Nov. 2008 B. B Adedipe & Associates London, United Kingdom
Basic and Intermediate Credit Training Course
Computer Skills: Microsoft Office Suite – Word; Excel; Power Point, Finacle, SAP, Axe Credit Portal, LogMeIn Rescue Remote Tool, Service Now, Window based system support (XP - Win7), Citrix, Lotus Notes, MS Active Directory, VPN Support, AS/400
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