Project Manager Management

DOUGLAS B. SPRINGER

Westerville, Oh *****

Email: ***********@*****.*** Cell: 614-***-****

SENIOR PROJECT MANAGER

Summary of Qualifications:

** ***** ** ******** ********** experience in Infrastructure Project Management, Application and System Analysis, and Systems Integration roles.

Strong Project Manager highly skilled in project planning and execution, scope definition, risk mitigation, change control, resource management, stakeholder engagement and executive level communication and reporting.

Experience in full lifecycle information technology project and program management, including:

o Requirements management, analysis and system design

oFinancial management within the confines of a given budget.

o Development and unit testing cycles

o Testing phases, including end user, integration, system, and performance/load testing

o Deployment and post production support activities

Proven track record for delivering projects on schedule and within budget

Extensive use of SharePoint for project purposes.

Expert in Waterfall methodology to ensure all teams align to project timelines in an integrated environment.

Proven ability to manage project teams in multiple Geographical locations.

Comfortable leading multiple projects concurrently.

Technical Skills Summary:

Project and Program Management

Portfolio Conversions

Team Leadership

Change Management

Risk Management

Test Management

Issue Resolution

Clarity

HP Quality Center

MS Project

MS Word, Excel and PowerPoint

SharePoint

FileAid

Project Pipeline

Peregrine Incident Management

PROFESSIONAL HISTORY

JPMorgan Chase, Columbus, Ohio 1988 – June, 2016

Vice President - Information Systems Project Manager, 2009 – June, 2016

Responsible for managing medium to large Regulatory, Infrastructure and Investment projects for JP Morgan Chase with yearly project budgets between $2–4M. Managed the full Project Delivery Lifecycle (PDLC) including all aspects from Requirements through Post implementation support. Managed Program and Project teams ranging in size between 15 – 30 contributors including Project managers, Business Systems Analyst, Application Developers and Business Leads. Provided strong recommendations and key decision making to maintain project scope and resolve resource conflicts. Provided clear and concise weekly status reporting to Senior Management and the Enterprise Program Management Office.

DOUGLAS B. SPRINGER – Page 2

Specific Contributions:

IT Matrix Project Manager for Key Matters Servicemembers Civil Relief Act (SCRA). Firmwide Initiative for Consumer and Community Banking and Operations Technology spanning 2 years, 6 enterprises releases with a scope of ~80,000 hours of development across 6 Tier 1 applications. Project enhanced the Firmwide SCRA application allowing Chase to maintain compliance and avoid consent orders issues.

Managed Card Inbound Projects – CCB projects with specific impacts to Card systems and Business processes not covered by major initiatives. Typically involved 10 – 15 Projects per release, across multiple lines of business (LOBs), with impacts to 1 – 5 card owned applications and business workflows.

Matrix Managed 2 New Customer Journey Card sponsored Projects:

oFreedom 5% Quarterly Reset to systemically reset the Reward offer on a quarterly basis

oBusiness Card Responsive Application to enhance the Pre and Post Approval new account process

Matrix Managed – Firmwide Telephone Consumer Protection Act (TCPA) for multiple Card Service applications

Managed Retail Debit Rewards conversion to CARD Ultimate Rewards platform

Managed the Retail Debit De-conversion from Ultimate Rewards

Managed the Card to Enterprise CIS Real Time integration for 20+ key Credit Card customers’ data elements. Project enhanced ability to service Chase Card customers in the Retail banking front end applications.

Vice President - Information Systems Conversion Project Manager, 1997 – 2009

Managed multiple credit card portfolio conversions to successful completion (Bank One, First Chicago, First USA, Chase, Washington Mutual (WaMu)) and the Card to Retail Integration for the WaMu Deposit account conversion. Coordinated with multiple banks, vendors and lines of business to plan and execute portfolio acquisitions.

Specific Contributions:

•Managed specific application conversion functionality and data mapping for credit card portfolio segments (Overdraft Protection, Rewards, Chargebacks, System Interfaces)

•Managed the systemic conversion of the Retail interfaces between Card, WaMu and CIS for 3 Portfolio conversions in 2009.

•Managed several Manual card conversions and de-conversions between 2003 and 2007.

•Collaborated with a Team of Project Managers to develop and improve a repeatable conversion process that was used on over 30 card portfolio conversions.

Officer - Business Systems Analyst, 1992 – 1996

Worked to document system capabilities, build test cases and execute testing to support the implementation of a new in-house card processing system. Completed conversion activities for many portfolio acquisitions with the main focus on Chargebacks, Disputes and cross Bank system file integration. Consistently learned and managed multiple applications to gain a well-rounded expertise in Card Services.

Specific Contributions:

•Handled Business Analyst functions for numerous portfolio acquisitions

•Led process improvement efforts each year to enhance the conversion process

DOUGLAS B. SPRINGER – Page 3

Client Services Representative, 1988 – 1992

Performed as Lead Customer Service Representative and worked as Lead representative to Credit Union National Association (CUNA) Client for Chargebacks, Disputes and Settlement. Managed daily Client issues related to CUNA Card Members.

Specific Contributions:

•Worked directly with the Application Managers on problem resolution and account issues

•Communicated and resolved Client issues

EDUCATION

University of Akron, Akron, Ohio

Bachelor of Science Business Administration - Marketing

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