Customer Service Project Manager
Resume:
Chris Zachary
**** ******** ***, **********, ** *5209
****************@*****.***
Education Northern Kentucky University, Highland Heights, Kentucky.
Masters of Business Informatics, August 2015
Dean’s List 2014 & 2015
GPA: 3.43 / 4.00
The Ohio State University, Columbus, Ohio.
Bachelors of Science in Psychology, June 2010
Dean’s List 2011
Work Experience Senneca Holding, West Chester, Ohio
Buyer/Planner, June 2016- December 2016
Analyzed freight data to help determine pricing
Ran reports to help facilitate decisions in regards to freight
Ensured that supply chain runs smoothly across 5 facilities
Dealt with all freight-related issues as they arose
Mercy Hospital Anderson, Cincinnati, Ohio
Certified Pharmacy Technician, February 2012 – June 2016
●Facilitated the compounding of medications within the pharmacy
●Assisted in the bill processing department within Human Resources
●Allocated medication in the restocking of the Pyxis medication dispensing system within the hospital
●Expedited the distribution of medications to both doctors and patients
●Communicated in pharmacy-patient as well as pharmacy-staff interactions
●Consistently navigated the EPIC medical systems
●Broadened leadership and communication skills through working efficiently between many different levels of operations within the hospital
Macy’s Kenwood, Cincinnati, Ohio
Seasonal Sales Associate, Winter 2015
●Greeted customers in a friendly manner
●Handled returns and purchases made by customers quickly and efficiently
●Restocked merchandise
●Maintained clean working environment
CVS Pharmacy, Cincinnati, Ohio
Pharmacy Technician, January 2011 to February 2012
●Served as customer service representative
●Managed, stocked, and updated inventory
●Updated customer information within the CVS database by filing physician-ordered medications
Related Experience
Procter and Gamble Data Analysis Project, Highland Heights, Kentucky
Executive Tech Leader, Spring Semester 2015
●Utilized statistics program SPSS, Excel, and programming language R to help drive essential business decisions based on data provided
Welcome House of Northern Kentucky Project, Highland Heights, Kentucky
Member, Fall 2015
●Collaborated with team in order to create a better E-commerce presence
●Helped with the complete retooling of Welcome House’s current website
Procter and Gamble Marketing Analysis Project, Cincinnati, Ohio
Member, Winter 2014
●Analyzed data from different marketing strategies in order to determine the impact on sales.
●Utilized Tableau software in order to display our results as a team
Empower MediaMarketing Database Project, Highland Heights, Kentucky
Lead Project Manager, Spring 2014
●Installed and integrated the creation and design of a mock database for Empower MediaMarketing.
●Utilized Oracle’s SQL database to create relationship diagrams of linked information
Leadership Activities
Mathew 25: Ministries, Blue Ash, Ohio
Volunteer, December 2016
Provided help sorting donated materials for disaster relief locations and underserved areas of the United States.
Cincinnati Zoo and Botanical Gardens, Cincinnati, Ohio
Volunteer, December 2015
●Provided education about wildlife to patrons
Habitat for Humanity, Cincinnati, Ohio
Volunteer, March 2013
●Helped in the restoration of a home for a local family
St. Bernadette Church, Amelia, Ohio,
Volunteer, December 2011
●Participated in a bingo fundraiser for a local church
Undergraduate Student Government, Columbus, Ohio
Volunteer, April 2009
● Was part of student organization to help clean up the off-campus community of The Ohio State University
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