Information Technology Microsoft Office

Robert Maybon

Oakland, CA *****• 510-***-**** • *********@*****.***

RELEVANT SKILLS

Software:

Hardware:

IT:

Familiarity with Microsoft Office Suite

Efficient in a variety of OS interfaces (Windows, Linux, and OSX)

Ticketing systems

Assemble Macs and PCs from scratch

Map and connect to routers/Operate and set up network switches

Image machines with various software and OS

Troubleshoot software and hardware problems

EXPERIENCE:

County of San Francisco Police Department, San Francisco, CA June 2016 - Present

Body Worn Camera Specialist/Help Desk Technician

In charge of knowing all information about Body Worn II cameras also assigned, tagged, and organized cameras for each police station in district and its officers.

Raised and answered Help Desk tickets (Password Resets, expired RSA Tokens, department cell phone issues, etc. for SFPD personnel.

Obtained Inventory of all SFPD computers and documented on a Spread sheet.

Wiped profiles off of machines to ensure that the system ran efficient, also updated any software that needed updates.

Disys, Concord, CA March 2016 – May 2016

Network Infrastructure Tech at Safeway

Disconnected all servers and nodes from the network to ensure that software was shut down properly

Maintained functionality of all equipment by replacing RAMs, HDD, and cleaning the inside of the servers and nodes

Reconnected all equipment back to the network to enable the continuation of the upgrading process

Assured the quality of the software upgrade by checking all the check stands, registers, scales and phones

Kaiser Permanente, Oakland, CA August 2015 - January 2016

IT Desktop Technician Intern

Imaged 30+ desktop and laptop PCs a week using NexDGen and Auto Tech Tools generating a surplus of imaged PCs to immediately meet physicians’ and nurses’ technical needs

Deployed 350+ rebuilt computers and monitors over the course of six months in Kaiser medical offices to ensure medical professionals had the most updated equipment and all machines were within warranty

Assessed and managed over 2,000 KP technical assets to ensure scanners, card readers, Verifones, laptops and desktops were properly built and logged within a KP database

Serviced 30+ incident and work order tickets using Remedy weekly to meet the company’s mission to provide effective healthcare and ensure that the Windows software and HP hardware worked properly

EDUCATION

Year Up / Foothill College, San Francisco, CA March 2015 - January 2016

Year Up is an 11-month technical training program that provides young adults with the technical, communication and professional skills needed to start corporate careers

Received additional IT training focusing on troubleshooting Mac and Windows OS, Using Microsoft Suite, Outlook, and Google application/Working on coursework in Professionalism, Business Communications and Computer Networking Information Technology(CNIT) and Computer Hardware

Contact this candidate