Customer Service Representative

MICHAEL AKINTAYO

* **** ***, ********, ******* L9C 3L9

**********@*****.*** 204-***-****

Personal Summary

Motivated young responsible person, with good spirit and highly customer service orientated, open to learn and be trained. Recognized as an individual who can go the extra mile to resolve the problems of clients. Expert user of MS Word and Excel. Track record of correctly handling payments and maintaining correct drawer totals. Organized detail orientated and collaborative team player seeking for a part time position.

Education and Training

Biotechnology Mohawk College 2016- present Cambridge AS and A levels Certificate in Science Cambridge University 2014 to 2015

Secondary School Leaving Certificate Adelayo Academy 2011 to 2014

Work Experience

Adeyemi Mobile Solutions 2015 - 2016

Customer Service Representative

Helped in resolving any customer complaints

Selling the company’s products and services

Answering back to back telephone calls and making the appropriate transfers

Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Shoprite shopping mall 2014 to 2015

Cashier/Customer Service representative

Exceed the standards of customer service experience by maintaining a friendly and customer focused approach

Completed cash, debit and credit transactions

Ensure security procedures are followed in potential shoplifters, and drawers

Greeted and attended to customers’ needs

Informed customer of various promotions

Balanced cash drawer for the previous 6 months and removed all discrepancies within a fortnight of hiring

Answered customers inquires in person and on the phone

Tantalizer Food Court May 2014 - October 2014

Customer Service

Serving and ensuring customer’s satisfaction

Assisting with inventory, stocking and cash-out

Guided customers and provided them with highest quality of customer service

Ensured loss prevention procedures

Implemented POS based transaction processing systems that enhanced billing and cashiering accuracy by 40%

Cleaning of the kitchen

Skills

Excellent interpersonal and communication skills

Self-starter, quick learner and customer service skills

Able to work independently and as part of a team

Excellent calculation and analysis skills

Competent and punctual with ability to work different shifts and available on weekend

Excellent communication skills

Polite and attentive while managing customer’s orders

Analytical thinking ability and able to work under pressure

Strengths

Enjoys taking on new challenges and responsibilities

Enjoys learning new skills and tasks

Encourages diversity and inclusion

Reference available upon request

Contact this candidate