Administrative/HR

Maria A. Goggio

*** ******** *****

St. Peters, MO 63376

Cell: 314-***-****

*******@*******.***

Qualification Profile

Experienced and dedicated professional with over 25 years of in-depth experience. Strong background in the administrative and human resources fields. Seeking to utilize my detail-oriented talents and adaptable personality to fulfil the company’s needs.

Professional Experience

TLC for Kids, St. Louis, MO 63130

October 1999 - Present

Personnel Director

Recruit qualified candidates through LinkedIn, CareerBuilder, Indeed, and Monster. Additional recruitment efforts conducted through social media, job fairs and an employee referral program.

Responsible for prescreening, interviewing, scheduling, reference checking and background screenings.

Track recruiting metrics using proprietary software.

Prepare onboarding and orientation documents for new hires.

Conduct new hire orientations to ensure employee adherence to company policies and procedures.

Manage a staff of 150+ on-call caregivers and maintain accurate and up-to-date candidate information.

Scan confidential documents into electronic filing system and categorized them for retrieval and review.

Organize caregiver continuing education training.

Report to and support the President and CEO by building productive relationships, resolving complex issues and building client/nanny loyalty.

Performance management, mediation and conflict resolution.

Answer high volume phone calls and handle a variety of customer service and administrative tasks with expediency.

Send and receive correspondence.

Monitor office supplies and replenish stock as necessary.

Professional Search Seminars, St. Louis, MO 63141

March 1998 – January 2001

Telemarketing / Mailing List

Responsible for maintaining and updating company database.

Contacting customers to update contact information.

NHCD

September 1997 – April 1998

Telemarketing – cold calls regarding health insurance

Mallinkrodt, Inc. St. Louis, MO 63134

November 1995 – September 1997

Member of the Support Staffing Department

Department operated as a temporary service for the corporation.

Filled in for administrative assistants and secretaries in various area of the company.

Administrative Support – Medical Imaging Division

Coordinating training workshops in the U.S. and Internationally

Made travel arrangements.

Distribution of departmental mail and receiving, distributing and sending faxes.

Assisted in coordinating the department’s conversion to Windows 95

Maintenance of the Contracts Database.

Ordering of office supplies.

Maintenance of calendars and scheduling of in-house meetings.

Worked with purchasing agent to clarify “problem” shipments.

Filing.

Telephone back-up.

The Mattson Jack Group / Medstrategy, St. Louis, MO 63141

1993 - 1995

Production Assistant

Skills

Active listening and effective communication skills.

Highly skilled leader with skills in delegating, team building, and positive customer experiences.

Mastery of Microsoft Office Suite 2007 (Word and Excel).

Proven ability to handle multiple, competing priorities in an effective manner.

Innovative in assessing the qualities of people.

Ability to excel in a fast-paced environment.

Maintain utmost discretion when dealing with high profile clients and work records.

References available upon request

Contact this candidate