Customer Service Sales
Resume:
ADINA ABADI
**********@*****.***
SUMMARY:
Excellent retail sales skills. Over five years of retail sales experience in large department stores. Over five years of customer service experience as an operation clerk in the banking filed and retail sale associate. Excellent sales and customer service skills. Ability to meet or exceed sales targets, customer service and loyalty program standards. Operational knowledge of merchandising and store operations. Ability to communicate effectively with customers, peers and management. Ability to work with team in a learning environment. Possess good organization skills, hard worker with a responsibility in pulling and re-shelving files, offsite storage file retrieval, U.S mail and internal mail distribution, photocopy requirements for files and documents, preparing files and doing imaging process, answering phones etc.
COMPUTER SOFTWARE SKILLS:
PowerPoint, Word, Excel, 40 words per minute typing skill, Ten key by touch
SPECIAL SOFTWARE:
•Automated financial system (AFS)
•File Tracker
•Imaging
WORK EXPERIENCE
Retail sale Associate 2008 – Present
Macy’s
•Greeted each customer when they entered the store and thanked each customer when they left
•Managed cash register, including ringing up purchases and administering refunds as necessary
•Assisted customers in fitting rooms who required assistance selecting apparel
•Opened and closed store each day on time
•Trained new employees in all store procedures and operations
•Created appealing seasonal display in each section of the store
•Assisted customers who required help with shopping and navigating the store
•Ensured items were appropriately displayed in the correct area of the store
•Achieved daily sales goal by cross selling and promoting additional products and services
•Built rapport with customers by asking probing questions and utilizing effective listening skills
•Multi-tasked between assignments, computer screens, and computer applications to complete
•Collaborated with managers, team members, and vendors to achieve the company’s sales goals
•Knowledgeable of all products being sold within each brand name section
•Counted the beginning and end of the day cash amount in registers to open and close.
WELLS FARGO BANK, San Jose, CA
Operations clerk 2 2005-2007
•Cross-trained temporary employees for imaging documents and document knowledge
•Scanning files and documents naming
•Preparation of documents imaged
•Assisted in the sorting of U.S mail
•Maintained all offsite storage shipping of files up to data
•Consistently met department deadline by office and timely document scanning
•Participated in sending out legal files in timely matter
•Placed all files in proper location
•Managed to maintain all of scanning up to date
•Arranged all files in numerical order
OPERATION CLERK 1 2003-2005
•Preparation of files for imaging
•Filling of loose papers and files
•Ability to deal with internal and external customers
•Trained new employees in the file management
•Reduce 90% photocopying through verify procedures
OGENDEN CORPORATION, San Jose, CA
San Jose Flea Market - Cashier
•Cashier
•Open/close register
•Serviced customer or taking customer order
JAKE'S ELECTRICAL SERIVICE, San Jose, CA
Receptionist
•Answered a phones
•Directed customer inquiries and orders to the appropriate technician
•Processed customer repair orders
EDUCATION:
San Jose job corps center
•Certificate in office skills
San Jose job corps center programs
•Certificate in general education diploma (GED)
Central county occupational center
•Certificate in computer application program
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