Customer Service Information Technology

Anthony Ifasi

** **** ***** ****: 516-***-****

Amity Harbor, NY 11701 Email: ******@***.***

Summary

Senior Technology Executive with expertise in aligning Information Technology with business initiatives, providing vision while maintaining stable technology infrastructures. Managed diverse large scaled, Global IT environments and initiatives.

Skills: Business Modeling, Configuration Management, Senior Project management, Strong EXCEL knowledge, SQL, Systems and Process Documentation, Applications Testing, Security, Compliance, QA, and Business Requirements Analysis.

Managed multiple diverse technology infrastructures in the areas of Applications Development, Internet (Web) Development, 24/7 Data Center, EDI, Document Imaging. Including: the selection, implementation, migration, testing and supporting of application solutions in: ERP; Financial Systems; HRMS; Order Entry; Customer Service; Sales & Marketing; Manufacturing and Supply Chain systems; Multiple DBMSs; SOX Compliance; Program and Change Management. Initiated a program to hire interns from local universities.

Experience: Applications (ERP) Great Plains, SAP, ORACLE, Global, ManFact, PeopleSoft, JD Edwards, MSA, QuickBooks, Centric PLM, and MS/Office. Operating Systems: UNIX, LINUX, MVS, VSE, and Microsoft operating systems. DMBSs: Oracle, DB2, Universe, MySQL, MS/SQL, Sybase.

Managed all aspects of Financial Services Software: Implementations, Updates, Support of Accounting, Manufacturing, Sales, Marketing, and CRM.

Career History

Materials Testing Group, Farmingdale, NY June 2014-Present

IT Director

Manage end user support, upgrades and migrations of company’s ERP/Financial, CRM LIMS, Networks, DBMS, and office support systems to new platforms or current releases.

JGI Insurance LLC Agency Owner/Agent/Broker Tarpon Springs, Florida March 2009 – June 2014

President/Owner

Licensed Broker/Agent: Provides Management, Sales and Customer Service in all aspects in selling and supporting, Property & Casualty both Personal & Commercial lines, Health, Long Term Care, Life, Accident and Annuities, and Medicare Supplements while growing the agency.

COTY/DEL LABS INC., New York, NY

1998 - 2009

North American Director of Custom & Legacy Applications

Directed all areas of applications development, support and selection, while aligning technology solutions with business initiatives. Managed large technical staffs throughout North America including a multi-vendor 24/7 data center.

Directed the North American technology support staff for corporate wide business solution projects working across all sectors. Areas included: ERP (SAP, ORACLE, ManFact) Order to Cash, Finance, Customer Service, Sale’s Support, CRM, Web Development (Inter & Intra Net).

Promoted SAP as the company’s ERP solution as an active participant on the selection committee.

Supervised technical staffs (25+) including programmers, DBAs, Web Developers, Systems Analysts, Systems Programmers, Compliance Analysts, EDI Analysts, and Data Center Operations personnel, while demonstrating excellent staff retention over extended periods.

Supported multiple business units with diverse support issues in areas of Finance, Customer Service, Sales, Marketing and Production Operations, while receiving excellent service recognition.

Implemented a companywide electronic document imaging (IBM’s On Demand/Content Manager) solution. Resulting in substantial print cost savings.

Implemented IT infrastructure SOX compliant solutions, resulting in a successful IT audit.

Instituted the company’s Cognos (OLAP) development initiatives using Power Play and Impromptu, building a Data Warehouse using Oracle, and MS/SQL for analytical reporting.

Project managed the implementation of the company’s Global Data Synchronization initiative on time and under budget, managing a multi business cross-functional team within 1 year.

Budgeted/approved departmental monthly/annual expenses and managed the relevant vendors.

Managed the data conversions and migration from a multi-solution, multi-platform environment to a new environment (through acquisition) utilizing full project life cycle methodologies and project management tools. Completed on time and under budget.

Managed full project life cycle of an internally developed Sales and Marketing support software.

Managed, hosted and supported the company's web development initiatives, Internet, Intranet and Extranet. Corporate, Marketing and Sales sites utilizing SEO, and SEM.

Managed company’s D/R initiatives (SunGard), providing plans and testing.

Managed the development and implementation of the Change Control management process.

Managed the company’s 150+ customer EDI environment.

ANDERSEN CONSULTING, New York, NY

1996 - 1998

Director/Team Lead

Managed Multiple development and implementation teams, consisting of Lotus Notes, Sybase, Desktop applications development, and People Soft G/L global implementations throughout JP Morgan.

Managed a group of 20+ programmers developing back office banking applications in Lotus Notes, MS/ACCESS, and EXCEL, including the development of a Technology request system and a Corporate Intranet. Additionally, supervised a 10+ person staff performing the migration of the G/L system from a mainframe legacy application to newly implemented PeopleSoft G/L running globally, utilizing UNIX, Business Objects and Sybase.

Actively promoted and participated in an internship and mentoring program with local Universities resulting in direct hires for Andersen and J.P. Morgan.

COOPERS & LYBRAND, New York, New York

1984 - 1996

Information Technology Manager

Managed multiple areas, including a 24/7 Data Center, Technical Support Staff, and Applications Development Staff.

Managed all areas of applications development of both the legacy and client server applications, including the migration of MSA Financial systems to SAP r/3 on time and under budget, while cross training the staff.

Managed vendors supporting all areas of IT Software and Hardware purchases, licensing, leasing.

Managed a large scaled 24/7 Data Center with over 30 Operations and Tech support staff.

Managed multiple Operating System and Hardware upgrades and migrations successfully.

Prepared the national annual IT Budget of over $50 million in spending.

IDC SERVICE INC., Garden City, New York

1981 - 1984

Director of IT Operations

Managed (3) multi-vendor, multi-location Data Centers (NY, LA, Chicago).

Responsible for all areas of vender management, budget preparation, staffing, financial, marketing, and customer service systems support

Education

Dowling College, Oakdale, New York 12/2005

MBA Business Management

New York Institute of Technology, Old Westbury, New York 05/1989

B.S. General Studies (concentrations in Accounting, Math, & Psychology)

Property and Casualty Brokers License & Life, Health and Annuities Brokers License POHS Institute, Westbury, NY-2009

Florida License # P226712 Licensed Agent 2-20 P&C, and 2-15 Life, Health and Annuity: NY: BR-1128903/LB-1128903

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