Customer Service Professional Experience
Resume:
Susan Petroff
PROFESSIONAL EXPERIENCE
ROCK HILL PEDIATRICS 2016 TO PRESENT
Access / Outreach Specialist, F ort Mill, SC
Responsible for the answering the phone and accurately scheduling appointments, processing nurse calls
(assessing necessity for triage) and medication refills. . Key Responsibilities:
Schedule appointments, route calls, take messages providing excellent service in all transactions.
Ensure first call resolution and warm transfers of calls creating an efficient patient centered experience.
Process medication refills (both controlled and non-controlled) gathering pertinent demographics.
Route calls efficiently using key words to determine prioritization. ILS (INTEGRATED LOGISTIC SOLUTIONS)
2005 TO 2007
Buyer / Planner, F ort Mill, SC
Lead purchaser for Square D in several locations, allocating product as necessary. Key Achievements:
Purchased domestic and overseas products for specific customers to deliver specialized solutions.
Introduced new products to JIT (Just In Time) program. JIT is warehousing made to order products at the manufacturing facility to be released in timely manner.
Processed rejects, returns, and inspections to ensure a quality customer service experience.
Negotiated contracts with suppliers that developed Win/Win for the customer and ILS.
Ensured adequate supply on hand for different facilities by developing a strategy and analytical approach toward
SPECIALTY TOOL, INC 1997 TO 2005
Purchasing / Inventory Manager, R ock Hill, SC
Responsible for ordering inventory to be warehoused in-house and at consignment locations, annual and stocking returns, all outgoing correspondence for consignment locations, in-house annual and semi-annual inventory, and any special projects.
Susan Petroff Resume
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Key Achievements:
Protected profit margins through price evaluation and discount analysis.
Performed cost benefit analysis of yearly, semi-annual and monthly usage reports to determine stocking qualifications.
Processed all annual stocking returns reducing overhead expenses.
Recovered thousands of dollars from customers for used Consignment Inventory.
Implemented plan to recoup freight costs on Consignment Inventories.
Originated a restocking program for returns, which increased profitability.
Negotiated price contracts with multiple vendors.
Verified and received all in-coming stock and redistributed based on in-house and customer needs.
Acted as liaison between sales force and warehouse; provided stock status, as well as possible substitutions in case of back order situations.
COMPUTER AND TECHNICAL SKILLS
MS Word and MS Excel
Windows XP and Mac Operating Systems
Education
Winthrop University, Rock Hill, South Carolina
BA in Mass Communication
US Career Institute, Fort Collins, Colorado
Diploma Medical Claims & Billing Specialist
Susan Petroff Resume
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