Customer Service Management

PRERNA PATEL

* ****** ******, ******, *******, ON.

Phone 416-***-**** ~ Email ******.********@*****.***.

Seeking a clerical position with a reputed company that will allow me to fully contribute my administration and customer service and problem solving.

PROFILE

A position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.

SKILLS & EXPERIENCE

Professional Administration support skills

Strong understanding of alphanumeric filing

Familiar with Windows XP, Word and Excel

Well-developed customer service skills

CUSTOMER SERVICE

Responding to customers inquires using effective consultative selling approach by appropriate questions and matching the right product to customer’s needs and increased customer satisfaction.

Able to stay calm when confronted with angry customers and defuse tense situation.

Understanding of customer psychology to more effectively problem solve.

Strong leadership skills with ability to prioritize, problem solve and multi-task.

Highly adaptable; Ability to handle high stress situations and utilize problem solving techniques to find the best solutions.

Clerical and Administrative

Calculate, prepare and issue documents related to accounts such as bills, invoices, inventory reports, account statements and other financial statements using computerized and manual systems.

Code, total, batch, enters, verify ad reconcile transactions such as accounts payable and receivable, payroll, purchase orders cheques, invoices, cheque requisitions, and bank statements in a ledger or computer system.

Compile budget data and documents based on estimated revenues and expenses and previous budgets.

Prepare period or cost statements or reports.

Responsible for office clerical and support functions, mail and messenger services, telecommunications, maintenance, purchasing, personnel records, travel booking and coordinating social events and meetings.

Prepare reports, presentation and correspondence using Office Suite.

Handling ERP/CRM, Inventory management, Order procurement, fulfillment.

Monitored petty cash for four residential properties monthly.

EXPERIENCE

Sept 2014- March 2015

Data entry and Office Assistance, BIMA4U FINANCE AND INSURANCE, TORONT0.

April 2014-Aguest 2014

April 2011-July 2013

Jan 2007-Dec 2010

Office Administrator (Part time), HANDI FOOD, TORONTO.

Help Desk, ICICI PREDENTIAL LIFE INSURANCE, BARODA INIDA.

Receptionist, BOMBAY LOOKS DIRECT, LONDON, UK.

EDUCATION

2007-2008

2004-2006

P.G Diploma in business Management, LONDON, CAMBRIDGE COLLAGE.

Bachelors in Computer Application, INDIA, GUJARAT UNIVERSITY.

CERTIFICATION AND PROJECT

Child Care & Child Development Training, 2004-2005

First Aid Training Course,2005

Live-In-Child Care, Social welfare Center,2004

PROJECT

School Management Project, (VB.NET Web Platform)

Designed for better interaction between students, teacher’s parents & Management to enhance the efficiency of the school management.

REFRENCE

References furnished upon request

Contact this candidate