Technical Support Microsoft Office
Resume:
Larry D. Allen
***** ******** ** ● Dallas, Texas 75228 ● 469-***-**** ● *********@*****.***
Senior system analyst
OBJECTIVE
As a Senior System Analyst I am very good working with other teams to analyzed integrate
design of their operational network. I am an enthusiastic computer professional with a strong computer
networking and management background with more than fourteen years of experiences. I am
People-oriented, goal-oriented, enjoy handling multiple task and work well under pressure.
PROFESSIONAL EXPERIENCE
Technical Support III/Lane Control Analyst
December 2014 - February 2017
ELECTRONIC TRANSACTION CONSULTANTS
Richardson, TX
Daily Oracle Database Checks including rescheduling Oracle/Java jobs via PL/SQL.
Monitor and manipulate several hundred Java and Oracle jobs via PL/SQL
Manage critical alerts from the Toll gantries daily. Effectively provided application monitoring. and technical support for several ETCC clients.
VMware support
Worked in a terminal server environment.
Provided system software/hardware upgrades for clients.
Provided Telecom support working with the vendors.
Situation Management team for high escalations issues as well.
Supported AVAYA PBX/VOIP phone system. Troubleshooting issues and user support
Application Support Specialist
July 2013 - October 2014
MIRACA LIFE SCIENCES
Irving, TX
Effectively provided application support for clients using Provation MD 4.2 and 5.0, gMed 4.5 and Path Connect Packs, GI and GU software.
Manage user and group accounts AD Manager.
Remotely configure Xerox 8570, Hp 400 and Dell 1760 printers for Miraca clients.
User Clonezilla imaging software to image 2008 R2 Servers, and Windows 7 workstations.
Worked on a Project to imaging Nuc computers running Linux for Miraca clients to manage pathology report printing.
Also installed and configure Oracle11g on the servers and workstations for clients.
Troubleshoot Oracle and Java client’s issues.
Supported AVAYA PBX/VOIP phone system. Troubleshooting issues and user support
Senior System Support Analyst (Lead)
December 2005 - June 2013
XEROX/ACS
Lewisville, TX
Effectively provided Situation Management /3rd level support for client Chubb Insurance
Group. Provided Network server, printer and Lan/Wan connectivity issues. Provided 2nd and 3rd level support tools to train offshore staff
Traveled Monterrey Mexico for two weeks per month for a sex month period. (Training Staff)
Supported Johnson & Johnson client support until June 14th, 2013
TECHNICAL SUMMARY
Windows Server 2000/2003/2008R2/2012 and Citrix
2012 Active Directory training
Windows 10, Windows 8.1, Windows 7, Windows XP, Windows 2000 and basic Linux:
Microsoft Office 2013, Microsoft Office 2010, Microsoft Office 2007 and Office 365
Xerox ITIL Training
Supported Frame Relays (300) Relays working closely with the Networking/Telco teams.
Effectively managed several support members of the Grand Prairie IT Team
Migrated from Ethernet to a Fiber backbone from the GP Police Department, Fire stations and City Hall. City of Grand Prairie. Also managed the Oracle, SQL and home grown applications.
Successfully responsible for managing Windows, Novell and Citrix environments.
Managed Helpdesk via Blue Ocean ticketing system. Planning, Scheduling/Project Management.
Visio – Designed and Documented GP Network.
Network support –Cisco and Avaya switches/routers.
Five9 training (Certificate) Helpdesk call center software.
What’s up Gold, Cisco Works, Watch Guard, and Acrserve 6.1.
Configured and manage all thin client equipment. (Neoware and Wyse)
Thin Star warranty management.
Great Plains, Rapidpc and QuickBooks Pro training and support.
AVAYA IP500 PBX/VOIP phone systems
AT&T Partner Plus / Partner II, Meridian Phone system support.
Languages College:
C, Cobol I, II, OS/JCL, Assembly, Rbase
EDUCATION
RICHLAND COLLEGE Richardson, TX
Associate of Science - Computer Networking
EL CENTRO COLLEGE Dallas, TX
ASSOCIATE OF SCIENCE – COMPUTER PROGRAMMING
REFERENCES AVAILABLE UPON REQUEST
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