IT Infrastructure and Operations management

Daniel J. Jerome

Charlotte, NC ***** Phone: 704-***-**** *****.******@*****.*** www.linkedin.com/in/dannyjerome

Experienced IT Infrastructure & Operations Leader

Implementing, Optimizing and Aligning Technology to Support the Needs of the Business

Dynamic, strategic IT leader with more than 25 years of progressive success translating broad, executive-level objectives and global business needs into practical, actionable plans to drive growth, performance, and cost efficiency. Equipped with comprehensive operations and infrastructure skillset including complex problem solving, support management, risk assessment and mitigation, budgeting, strategic planning, project/program management, team leadership and more.

Leading through Change: valued for enabling start-ups and established companies to scale efficiently, leading performance transformations and turnaround efforts, and participating in M&A targeting, due-diligence, and post-acquisition integration.

Comprehensive Technical Experience: adept at spearheading data center management and consolidation, IT security, business continuity and disaster recovery, network architecture and design, shared service models and related initiatives.

Superior Communication Skills: demonstrated success in breaking down siloed practices to foster greater collaboration, presenting and building advocacy for business cases and aligning multiple stakeholders under a shared goal.

High-Impact Team Leadership: respected for training and cultivating cross-functional teams to achieve peak performance and productivity. Noted for creating customer-service focused cultures where SLAs are realistic and consistently achieved.

Core Competencies

Global Infrastructure & Data Center Management Budgeting Shared Services Management Policy Development

New Business Startup Developing SLAs Customer Service M&A Team Leadership Disaster Recovery Outsourcing & Vendor Relations Project/ Program Management ITIL/ITSM Enterprise Resource Planning Mission-Critical Systems Management

Professional History

Electrolux Major Appliance Charlotte, NC

SENIOR DIRECTOR OF IT INFRASTRUCTURE, NORTH AMERICA 2005 – 2016

Led and managed a staff of 55 individuals with a $60M annual budget and comprehensive responsibility for North American IT infrastructure including, system wide availability, ITSM and ITIL framework, overall performance metrics and monitoring, strategy, governance, standards, vendor management and procurement, and resource management. Provided strategic leadership related to all infrastructure and operational needs in supporting over 5300 customers in 43 locations across North America as well as the ERP systems for Asia and Australia. Served as the North American Head of Security, HIPAA Security Officer, and chief liaison for the North American legal team for all data and security needs. Expanded role to include oversight of facilities management for the corporate headquarters.

Based on North America Infrastructure reliability, selected to host systems and applications for the Asia and Australia regions.

Played a key role in managing the $3.3B planned acquisition of a major competitor, which entailed negotiating Transition Service Agreements (TSAs) and reverse TSAs, IT cost projections, leading DOJ data collection, and pre-and post-merger IT integration planning.

Responsible for the team which flawlessly planned and executed all aspects of the complex relocation and consolidation of 700 servers, 400 applications, and 800 employees for five national business divisions into a new shared headquarters location with no business disruption or data loss.

Established a $5.5M project to relocated a national customer service center with 400 agents on time and $500K under budget within 36 hours with no disruption of business.

Saved the business over $5M by renegotiating various leases and service contracts.

Renegotiated a critical mainframe outsourcing contract which resulted in a $1M annual saving for a period of ten years.

Led the transition for over 25K end users from a Lotus Notes/Sametime environment to a Cloud-based Office 365 solution which reduced costs and created a standard global messaging platform.

Achieved and maintained higher than 99.99% availability for all enterprise systems and a customer approval rating of 5.7 out of 6, by adopting best practices and infusing the organization with a passion for customer service.

Reduced outages by 30% through a high availability initiative to provide redundancy for the North American WAN, LAN, and Server Infrastructure.

Managed the team responsible for a major upgrade to the North America, Asia, and Australia JD Edwards ERP environment.

Provided the design and implemented of the infrastructure for the North America Customer Service Center’s SAP CRM system.

FBL Financial Group Inc. West Des Moines, IA

DIRECTOR OF INFORMATION OPERATIONS 2004 – 2005

Provided strategic and tactical IT leadership to the Windows Server Team, Telecom Team, Enterprise Monitoring Solutions Team, Lotus Notes Team, and Disaster Recovery professionals on behalf of this finance and insurance holding company. Managed a budget of $1.5M with responsibility for training and cultivating teams and making all technical financial decisions.

Delivered the company’s first wireless LAN allowing the board of directors to communicate more effectively.

Successfully implemented an enterprise Lotus Notes upgrade for 2K end users.

Established the corporate wireless phone program and standards for the executive management team.

Put in place a proactive monitoring solution for all enterprise systems and networks across 45 locations.

RR Donnelley Chicago, IL

DIRECTOR OF OPERATIONS, INFORMATION TECHNOLOGY 1999 – 2003

Managed all aspects of the IT operations department, with responsibility for ITSM and ITIL framework, workflow, testing, troubleshooting, system upgrades and implementations, vendor management, hardware procurement, infrastructure planning and administration. Hired, cultivated, and supervised a multi-disciplinary team of 35 technical specialists while managing a budget of more than $14M. Maintained, monitored, and optimized the availability and performance of an IT footprint for the UNIX, Windows, and Novell servers, the Network Operations Center (NOC), as well as AS400/Vax machines, data center facilities, enterprise monitoring, and disaster recovery.

Simultaneously reduced the data center annual outsourcing budget by $200K and spearheaded a server consolidation and virtualization initiative which produced an additional $400K in savings while enhancing security and availability.

Managed a team in solving a data integrity problem by creating an enterprise SAN and tape backup architecture (utilizing EMC, Storage Technology, and Veritas) which was implemented in seven remote locations as well as the enterprise data center.

Led process implementation and improvement efforts such as instituting a corporate disaster recovery process, established a corporate operations management center to provide proactive 24x7 monitoring, supervising the $750K implementation of Open Systems’ automated backup solution which automated processes for 150+ enterprise servers.

Implemented the first HP Superdome system in the Chicago area.

Saved $475K annually by rearchitecting Lotus Notes email support and moving to in-house support model.

Early Career Summary

In addition to the roles and achievements highlighted above, earlier career experience included serving in multiple roles over 10 years culminating as the Manager of Technology Development for Telephone Data Systems (a Fortune-500 telecommunications company), which entailed designing, building, and implementing a new corporate date canters for their paging company, a start-up Metro PCS cellular business, and the corporate telecommunications business. Held responsibility for directing all technology development with a staff of 25 technical specialists and a budget of roughly $2M annually.

Education

ASSOCIATE OF APPLIED SCIENCE IN DATA PROCESSING AND COMPUTER PROGRAMMING,

Madison Area Technical College, Madison, WI

Technology Skills Overview

Hardware:

EMC, Hewlett Packard, Hitachi, IBM, Microsoft, Lenovo, Dell, Cisco, Cloud Computing, Avaya, Data Center Design – Cooling Systems, Structured Cabling, Electrical - UPS/Generators, FM-200 Suppression Systems

Software:

UNIX, Lynx, OS400, Windows, Service Now, Exchange, O365, Lotus Notes, SCCM, MDM, Tivoli Netcool/OMNIbus, Checkpoint, VMWare, Tivoli Storage Manager, Cisco Security Suite, Symantec, Microsoft Office products, SAP CRM

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