Highly educated expert Optician

I am an ABO certified Optician and have been working in the field for over 20 years. My father is an Optometrist; we have worked together as father and daughter and as partners for many years. His passion for his practice has inspired me to work harder, listen closer, be more compassionate with each and every patient. After all, personalized, detailed and consistent customer service is what ensures success.

I analyze prescriptions, refract, dispense, perform visual fields, repair frames, cut and edge and train new CL wearers. My expertise is managing a team and transforming a practice into a family. What separates me from other optical professionals is my charismatic personality. I enjoy welcoming patients as they enter the office so to make their experience from the start warm, friendly and positive. Most importantly, I am proud to say that sales is my greatest strength. I see it as a natural talent.

I currently work with VSP, Spectera, Davis Vision, Eye Med, Avesis, Comprehensive, Vision Screening, NVA, Superior Vision, United Healthcare, Medicare, AARP, Aetna and VBA. I am all too familiar with checking eligibility, obtaining authorizations, submitting claims and explaining to patients their individual plans so that they can maximize their benefits. I currently work with software to include Outlook, Excel, Word, Power Point, Microsoft Office, MVE and Flexys, linked to the recently implemented EMR system.

Please review my resume. I look forward to meeting with you.

Regards,

Erica L. Goldberg

ERICA L. GOLDBERG

11 DUNHILL ROAD, MAANHASSET HILLS NY, 11040

E-MAIL **********@***.***

MOBILE 917-***-****

HOME 516-***-****

EXPERIENCE

January 2014 – Present ASSOCIATE OPHTHALMOLOGISTS New York, NY

Manager / Practice Optician

Implemented a “Concierge Service” procedural checklist to ensure each patients experience is exciting, positive and easy. Step one: Personalized Styling.

Demonstrate outstanding customer service by going above and beyond. For example: patiently explaining to patients their material benefits or a ten minute private lesson for a new progressive wearer on how to navigate successfully.

Educate patients on the importance of annual eye exams.

Responsible for meeting sales goals of premium products which equated to better pricing from wholesalers.

Oversee all purchasing of frame inventory

Instituted trunk shows and local advertising, focusing on local Ophthalmology and Optometry practices without a dispensary, to increase sales.

Educate and advise patients on the proper corrective lenses

Hire and Train an optical support staff to aid in obtaining insurance authorizations, submission of claims, tally inventory daily, clean inventory daily, track jobs status daily. Most importantly, introduce our optical gallery to all patients walking in for an exam on arrival.

Implemented a check system from the time a patient orders glasses until the time of pick up. Then a follow up call a week later to ensure “White Glove Service”.

Ability to identify and solve problems. If jobs are tracked daily errors are minimized. A patient must leave happy, no matter what the issue the goal is to retain the patient.

Communicated and composed memorandums, meeting minutes, various reports and cross functional concerns including policy changes and procedures.

Maintaining and organizing all personal record keeping and transactions including staff recruitment, change of status, leave requests, attendance records and performance valuations.

May 2013 – December 2014 SUNSATION EYEWEAR Gravesend, NY

Practice Manager

Established credibility and a strong presence in the region through social media and advertising

Evaluated candidates and hired personnel. Supervised employees providing direction, training and support through daily interactions.

Boosted employee moral through the fostering of an environment that promotes teamwork.

Conducted performance evaluations at appropriate intervals.

Terminated underperforming employees.

Fostered productive practices which reflect excellence in the delivery of patient care.

Negotiated payment schedules with buying groups and private vendors.

Pacified all patient issues and or complaints.

Oversaw all administrative duties to include preparing patients records, entering extensive data in the office computer system, phone calls to patients and insurance eligibility and submission.

Determined staffing needs based on patient care needs, patient flow, medical acuity, standard operating procedures, staff skills and clinic needs.

Scheduled staff and doctor office hours.

Held weekly meetings with staff to review the week.

Implemented organizational strategies.

Determined salaries for all employees.

Managed all purchasing including medical equipment, computer hardware and software, uniforms, furnishings, pharmaceuticals, frames, lenses, contact lenses and supplies.

Maximized billing outcomes/co-pay collections by instituting new procedures and staff training.

Resolved escalated billing problems by contacting senior management at insurance companies to ensure accurate compensation.

Initiated local advertising as well as social media to promote the practice.

September 1998 – May 2013 Dr. Jack L. Goldberg OD. Fort Lee, NJ

Optician/Practice Manager

Partner in family-owned optical practice / retail store, established 1973.

Responsible for continued growth of sales at a 15-20% rate from 2006 – 2013 through my introduction of creative and aggressive sales programs.

Created sales packages to help create higher sales volume.

Completed inventory quarterly.

Responsible for notating ocular and systemic history.

Pre-testing to include visual acuity, Auto Refractor readings, as well as performing visual fields.

Problem solving and troubleshooting with patients, staff and insurance personnel.

Responsible for neutralization and prescription analysis.

Extensive knowledge of the latest in new lens design.

All dispensing procedures such as frame adjustment, teaching / training of first time multi focal spectacle wearers.

Training new contact lens wearers with insertion and removal.

Taking measurements including monocular and binocular pupillary distance, segment heights for lined bifocal, trifocal and progressive lenses.

Edging of all jobs. Coating and tinting of lenses.

All Insurance matters to include obtaining authorization, submitting claims and verification of payment.

Managed/scheduled 500+ patients.

Extensive knowledge of spectacle lenses and lens designs.

Extensive knowledge in pediatric and geriatric specialty lens design.

All frame purchasing and inventory organization and management.

Handled monthly statements and invoices with all vendors and manufacturers.

Created fun and innovative optical sales and promotional strategies.

EDUCATION

1998 Boston University Boston, MA

BM, Viola Performance.

2008 Interboro Institute

AAS, Ophthalmic Dispensing.

2008 ABO Certified New York, NY

Medical practice software: Opti, Practice Director, My Vision Express. Flexsys Optical and Point of Sale Software linked to Opti EMR.

Business software: Word, Excel, Power Point, and Outlook

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