Desktop / Help desk support
Resume:
DOUGLAS FRIEDMAN
Staten Island, New York 10314
718-***-**** (Cell)
***************@*****.***
OBJECTIVE
To secure a position in Desktop, Helpdesk Support of an I.T dept.
WORK EXPERIENCE
08/2015- 04/2017 I.T. Consultant
Worked as an Independent IT Consultant while pursuing a new position. Consultant spots included working for Harbor Consulting & Management when clients needed assistance in their NYC offices. Independent consultant positions included working for small businesses on Staten Island that were Law firms, Real Estate and Funeral Homes. Job functions were Desktop / Helpdesk support.
Harbor Consulting & Management, New York, NY
10/2014- 08/2015 I.T. Manager /Desktop Lead
Regional I.T. Manager at the New York Branch office. Report directly to owner, work closely to build business in NYC. Supported clients with Server, Desktop and Help Desk related issues. Installed and supported a VMware server farm at a client’s law firm. Did onsite PC hardware, software installation and configuration. Daily responsibilities at client locations include desktop support for various Law firm related apps. Technical level 2-3 support for all NY staff. Developed ongoing relationships with customers and continually maintain a professional image of the company. Managed a team of 5-8 desktop support. Dealt with vendors and customer, making sure the purchasing of the hardware is done with the SLA and proper training is given to employees. Also visited the vendor sites.
Generated and developed new customer accounts to increase revenue, by cold-calling. Actively managed call schedule to cover assigned territory in an efficient manner. Used marketing data using applicable sales management software tools to maximize sales efficiency and effectiveness.
Tejas Securities Group, New York, NY
1/3/2012-10/2014 I.T. Manager/ Onsite Desktop Lead
I.T. Manager for the NYC branch office of a financial securities firm located in Austin, Texas. Responsibilities included project lead on an office relocation of 55 users, oversaw growth of I.T. Department as company’s technology needs expanded. Daily responsibilities include desktop support for various financial trading software that includes Bloomberg Professional, SunGard’s Brass System, Brokertech, and Thomson Reuters. Coordinate the installation of FIX lines.
Managed a team of 2 (desktop support) who were rolling out PC, desktop. Installed and support 3 MS Server 2008 R2 boxes. 1 Server running Hyper-V. Created vendor relationships for support contracts of software and hardware. Installed a FortiGate 100D for firewall protection. Set up and support video conferences daily with our Home and Branch offices. Support for ShoreTel v.11.2 phone system.
Harbor Consulting & Management, New York, NY
2007- 12/22/2011 Project Manager
Project Manager at the New York Branch office. Report directly to owner, work closely to build business in NYC. Supported clients with Server, Desktop and Help Desk related issues. Installed and supported a VMware server farm. Manage projects conducting pre-sales presentation to clients including, selling company’s managed services, VMware, Citrix, Cisco and Microsoft software and cloud services.Manged a team of 5 (desktop support). Responsible for company’s vendor relationships and renewing partnerships. Technical level 2-3 support for all NY staff.
Rescuecom of Staten Island, NY
2003-2007 Franchise Operator
Operate a Computer Service franchise with 24/7/365 availability. Supervise a staff of 8 contractors reporting directly to me. Strong sales and Project Management responsibilities. We service small to mid size businesses with 100 PC's or less. Installed MS SBS 2003 in over 20 customer offices. Install and support customers LAN/WAN and Wireless networks. Over 1000 XP Home and Pro Desktop installs. Service and support home customers with issues ranging from spyware to faulty hardware. Worked on committees as a member of the Staten Island Chamber of Commerce and BNI.
Barclays Capital, New York, NY
1996-2003 Network Systems Analyst
Worked in Server support group, responsible for installing, upgrading and configuring Microsoft Windows servers, ranging from NT3.51 to Windows 2000. Installed and supported Exchange 5.0 and Exchange 2000. Project management duties for multiple decommissioning and installation projects. Worked on a team that designed and installed a Disaster Recovery site. Level 2 support for a helpdesk supporting 500 users. Used Remedy System to track trouble tickets needed to be addressed. Worked closely with Database Administrators and Software Developers, assisting in any server related needs. Developed and Installed a 20 Server Citrix farm.
American International Group
Positions Held:
1984-1996 Network Systems Specialist - New York, NY
Responsibilities included installing, upgrading, configuring and supporting new and over 100 existing Microsoft Windows NT LANs nationwide, ranging in size from 25 to over 600 nodes, running over Ethernet topologies.
Helped successfully completed numerous projects including upgrading client sites from LAN Manager 2.0 and 2.2. Also 3Com Mail to LM2.2 and MSMail.
1991-1994 Senior LAN Administrator - New York, NY
Supervised a staff of 3 in supporting A.I.A.C’s home office LAN Manager 2.0 LAN consisting of 500 users sharing 18 PS/2 95 file servers, running over Ethernet 10BaseT topology. This was one of AIG’s first networks to utilize MS Windows as the standard user interface to LAN applications. Responsibilities included LAN troubleshooting and maintenance, user training, and software upgrades. In addition, was in charge of evaluating, ordering and tracking all hardware and software for the home office, and fifteen regional and branch offices.
1989-1991 Regional LAN Administrator - Philadelphia, PA
Provided LAN Administration support for AIG’s regional office LAN consisting of 350 users sharing 9 3Com File Servers running 3Com’s 3+Open operating system. In addition to daily LAN and P.C. troubleshooting and maintenance, responsibilities also included providing phone and on-site support for the Pittsburgh and Washington D.C branch office LAN Administrators.
1984 –1989 LAN Administrator - New York, NY
Provided LAN Administration support for A.H.A.C’s home office LAN consisting of 225 users sharing 8 3Com file servers running 3Com’s 3+Share. Responsibilities included daily LAN and P.C. maintenance and troubleshooting, as well as user training, and hardware and software ordering and inventory tracking. Also, generated customized reports for senior management using dBaseIII.
Certification – Cisco – SMB Specialization for Engineers, MCSE - NT4,
Software - Microsoft Windows ver Win 10, Win 8, Win 7, Vista, XP, Microsoft BPOS, Office365, Windows Server 2012, 2008 R2, 2003 R2, Hyper- V, SBS 2003, 2000 NT 3.51, 4.0, Win95, 98 and ME; Microsoft Office ver 97, 2000 XP, 2003, 2010 and 2013; Microsoft Exchange 5.0 - 2010; Active Directory; MS SharePoint; Autonomy FileSite 8.5, Citrix XenApps, XenServer, XenDesktop; VMware 5.1; Backup Exec; Bloomberg Professional; SunGard BRASS; Brokertech; ThomsonReuters;
AVG Internet Security Business Edition; ShoreTel 11.2; ShoreWare Director; AutoTask; Microsoft Dynamics; Salesforce
Education - St. Peter’s Boys High School, Staten Island, New York
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