Management Change
Resume:
CHRISTI TRINDER
**************@*****.***
PROFESSIONAL SUMMARY
Experienced Change Management lead dedicated to developing communications and activities to
increase the desired outcome of projects by managing people through the change
SKILLS
Strong interpersonal skills Strategic planning
Accredited Trainer Fast Learner
Strong verbal and written communication skills Dedicated team player
WORK HISTORY
Epic Change Management Lead
Centura Health
October 2015-current
Change Management lead for electronic medical health record system upgrade for seventeen hospitals and over 21,000 employees
Ensures facilities and clinics are prepared for upgrade by facilitating events, champion meetings, and problem solving with communication, project team, and stakeholders
Implemented change management strategies and plans that maximize employee adoption and usage and minimize resistance
Developed and maintained positive relationships with executives, leadership and staff
Created presentations for leadership meetings
Facilitated change management workshops to provide change resources and tools for leadership
Completed change management assessments and created change management strategies
Created stakeholder analysis and action plan to prepare for go live needs and support
Identified estimates and tracked tasks associated with organizational change
Integrated change management activities into project plan
Identified potential roadblocks and issues and addressed proactively
Identified, analyzed, prepared risk mitigation tactics
Identified and managed anticipated resistance
Supported facilities during go live, activation of new system
Volunteer Event Organizer
St. Baldrick’s Foundation
August 2013 to current
Personally created an event in Denver to raise money for children’s cancer research
Volunteer Event Organizer for the event which has raised almost $200,000
Responsible for creating lead positions and volunteer teams to hold a successful event
Work directly with companies to create sponsorship
Handled marketing of the event, both on social media and additional communication methods
Managed budget, honored families, and donations for the event
Change Management Lead
Colorado Department of Labor and Employment – 633 17th Street, Denver
July 2013 to September 2015
Change Management Lead on a consortium-wide project building an unemployment computer system for four states
Responsible for coordinating change management activities between four states
Created communication plan for Colorado and executed tasks
Coordinates communication plans and calendars in Colorado along with the other states.
Responsible for building awareness and desire for 500 employees in the Unemployment Division regarding a new computer system
Executed the ADKAR philosophy by building awareness, desire, knowledge, ability and recognition
Created stakeholder plan to determine resistance and prepare action plan to manage resistance
Trained and presented Prosci change management courses
Responsible for training supervisors and managers on change management, coaching, and resistance management
Appeals Supervisor
Colorado Department of Labor and Employment – 251 E 12th Ave, Denver
September 2010 to June 2013
Supervised appeals administrative staff and analysts
Responsible for ensuring each unit was meeting their performance goals and responsibilities
Doubled analysts’ file set up numbers and reduced disposal counts by fifty percent
Completed quarterly evaluations for staff along with finalizing yearly performance measures
Responsible for maintaining spreadsheets tracking quality measures and errors for staff
Maintained work relationships with other units by meeting bi-monthly
Ensured Division was meeting Federal timeliness goals
Appeals Analyst
Colorado Department of Labor and Employment – 251 E 12th Ave, Denver
December 2002 to August 2010
Directed and coordinated the unemployment insurance appeals processing activities of individuals and interested parties filing for all types of appeals
Evaluated qualifications, conducted fact-finding and applied knowledge of the Colorado Employment Security Act, federal statutes, and departmental policies and procedures
Analyzed and rendered decisions and prepared written documents to support decision
ADDITIONAL SKILLS
Retail Experience
EDUCATION
Wayne State College 1996
Wayne, Nebraska
Bachelor of Science – Criminal Justice and Sociology
CERTIFICATIONS
Certified in Prosci Change Management
Accredited in Prosci Change Management Train-the-Trainer Program
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