Project Manager Management

*** ******** ******, ******, **

**********@***.***

www.linkedin.com/in/craigcrowley

Objective: I desire to continue with my professional development as a leader focusing on big data management, analytics, and supporting business needs.

Experience:

Verizon Communications April 2005 – November 2016

Ashburn, VA

IT Project Manager

Software development oversight for BIG Data platform of call detail records, leading to cost savings of over $150M in the first five years. This was the first Big Data platform implemented on a Netezza platform at Verizon, which was later migrated to Hortonworks Hadoop to gain cost savings and operational efficiencies. The platform contains over 1.5B call transactions per day, two years of history, and three reporting application utilizing this data. The business case justification increased from three use cases to over ten in the lifetime of the platform.

Development and support of Telecom Expense Management system for receipt, ETL, payment and dispute management of over $6B in annual expense. The development and support activities achieved annual savings of over $300M in cost avoidance, optimization, and fraud detection.

Requirements, testing, and refinement of audit procedures for Telecom Expense related to network circuit inventory, call usage, non-recurring charges, and tax/surcharge billing. Support allowed for automation in discovery of $20M in monthly billing disputes.

Revenue Assurance guidance to IT and end user teams to protect $20M in monthly billing of telecom revenue. Responsible for requirements, analysis, testing and rollout of a self-service portal to retrieve billing detail for customer dispute resolution.

Business Analyst

Expert analyst in Telecom Expense Management and audit philosophies with specialization in Business Intelligence application. Specialization in CABS, SECAB and EDI billing formats; DMS, Nortel, Lucent and SONUS network call collection devices; and EMI/AMA call record formats.

Integration of custom applications with company ERP systems, SAP and PeopleSoft, for interfacing and reconciliation of sub-ledger payment systems.

Reporting and Analysis of network call detail information to meet FCC compliance obligation for call completion studies. Achieved successful coordination across IT, Network Operations, and the business units with automation of reporting. Timely implementation avoided fines and penalties.

Analyzed Network Call Routing decisions to determine optimal and optimal cost routing while supporting over $10M in annual savings

Fraud Analysis of telecom companies utilizing the Verizon network for arbitrage and other illegal activities, leading to $5M annual savings

Third Party vendor management of OCR scanning of $50M in vendor invoices to allow for automation of payment and analysis of supporting changes.

Data Stewart for multiple applications to ensure uniform rules are applied across databases and applications.

Training and Development

Supported several business units by training on systems and databases, with end users numbering over 250 across the country. On line and face to face training focused on new applications, enhanced functionality, staff training/development, and new hire support.

Creation of system documentation, training guides, data dictionaries, and end user application help guides.

Skills Summary

Data Management: Business Intelligence Leadership

• Oracle • WebFOCUS • Project Management

• Hadoop – Hortonworks • Tableau • Team Building/Coordination

• ETL – IBM Datastage • SAS • Vendor Management

• Data Modeling • IBM Cognos • Training and Development

• Relational Databases • SQL • Strategic Planning

• Star schema • Dashboarding • Cross Organizational Management

• Data Governance • Sharepoint • Collaboration

BroadMargin December 2002 – April 2005

Fairfax, VA

Director of Operations

Managed a team of customer support agents, database admins, system admins, and third party vendors in support of Telecom Expense Management for over thirty clients, resulting in over $100M in combined annual savings.

Responsible for customer integration, product rollout, and customer support

Managed two Oracle database administrators and one Citrix administrator.

Managed the daily operation of four enterprise locations for desktop pc support, local area networks, business machinery, and overall facilities management.

Education:

Bachelors of Sciences in Management Sciences, Minor in Statistics

Virginia Polytechnic Institute and State University

Blacksburg, VA

Certifications:

Certificate Project Management, PMP candidate May 2017

Certificate Lean Six Sigma

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