Counseling Coordinator

Counseling Coordinator

Area of Focus: Mental Health, Career and Behavioral Counselor, and Case Management

Qualifications Profile

Highly analytical, performance-driven, and dedicated professional, with wide-ranging experience in providing highest quality of counseling services and support. Armed with solid background in crisis intervention, as well as patient screening, assessment, intake, orientation, and recovery. Expert at meeting set-forth productivity goals while upholding emotional, mental, and spiritual health improvement. Equipped with in-depth awareness of mental healthcare practices with the ability to develop suitable strategies and treatment to address needs. Effective at communicating with clients and other healthcare professionals to ensure proactive coordination of work procedures; bilingual in English and Italian with working knowledge of Spanish.

Areas of Expertise

Behavioral and Anger Management

Mental Illness and Conditions

Client Safety and Security

Caseload Administration

Continuous Process Improvement

Program Development

Human Resources Functions

Staff Training and Leadership

Customer Service

Cognitive Behavioral Therapy

Relevant Experience

Department of Labor Educational and Trade Program, Treasure Island Job Corps Center San Francisco, CA

Counseling Coordinator Mar 2016–Present

Render support to CPP and counseling manager in performing various responsibilities which include:

-Supervision, interviewing, hiring, termination, and training of counseling staff; facilitation of performance evaluation; and implementation of disciplinary guidelines in the CPP/Counseling Department; and

-Counseling-related document monitoring and follow-ups including morning reports, absence without leave (AWOL), success team performance reports, class/shop logs, SIFs, and ESPs.

Drive efforts to meet and surpass Department of Labor (DOL) and company performance goals and deadlines by organizing and prioritizing job assignments.

Held accountability for comprehensive and individualized caseload management to ensure student progress and retention as well as Job Corps program completion; while utilizing case management system in evaluating and preparing student performance.

Facilitated personal and career counseling while maintaining safe and welcoming environment to students during enrollment.

Play an integral role in treating students with care and respect to support the center's culture and assisting students in attaining personal and career goals.

Adhere to the PRH in guiding, observing, and modeling the Career Success Standards.

Provide the highest quality of student population supervision, which involve promptly implementing appropriate action and positively influencing student behavior, in close collaboration with staff from all departments.

Ensure students’ needs are met through services improvement and quality services execution.

Assume duties of other departments and positions in accordance with the instructions of the center director, center duty officer, and shift manager.

Behavioral Counselor, Case Management Inclusive Years

Offered keen oversight to assigned caseload varying from 60 to 90 young adults; while generating daily reports.

Directed counseling staff and success teams including, residential advisors, coordinators, dorm supervisors, and other job corps employee base, to ensure program completion of organizational objective aids and resident trainees.

Ensured student progress and retention, along with program completion through comprehensive and individualized case management.

Promptly determined problems and assessed causes to implement appropriate solutions and action plans.

Maintained accurate quantitative process through follow-up.

Administered assessment, referred patients to available resources, and ensure provision of appropriate treatment to clients dealing with substance abuse and anti-social behavior as well as to students often addicted to alcohol, opiates, amphetamines, marijuana, and other substances.

Presided over several trainings and programs which included the following:

-Aggressive behavior management;

-Advanced and motivational counseling in individual or group setting;

-Two weekly courses, Men to Change and Life Skills concerning proper behavior and anger management;

-Career and counseling programs, involving individuals with mental health and addiction to provide needed tools and guidance, while ensuring suitable and achievable individual trajectory;

-Behavioral and career counseling services to establish beneficial relationships with students throughout enrollment;

-Quality program and services to meet student needs

Facilitated social intakes in providing appropriate resources and ensuring individual success through student needs assessment.

Employed transdisciplinary approach in assessing clients’ progress, in relation to treatment and proper care plans goals; while facilitating crisis intervention, through screening, assessment, intake, orientation, and recovery, involving client education and prescribed treatment.

Effectively handled and addressed adverse behavior and mental illnesses including attention deficit disorder (ADD), attention deficit hyperactivity disorder (ADHD), bipolar, schizophrenia, autism, and criminal offenses through wraparound case management, advanced counseling techniques, and program development.

Received the Treasure Island Job Corps’ Outstanding Achievement Award presented by the deputy center director.

Telecare Hope House Martinez, CA

Residential Counselor Dec 2016–Present

Provided support to clients and adults in developing coping strategies in dealing with a myriad of mental health issues including psychosis, schizophrenia paranoid type, drug and alcohol dependency, bipolar, as well as emotional, mental, and physical distress disorders.

Facilitated group one-on-one counseling sessions; while displaying skills in addressing behavioral and cognitive conditions.

Other Experience

United Airlines Chicago, IL

Planeside Operations Supervisor

Education

Bachelor of Arts in Human Development and Women’s Studies, 2015

California State University East Bay Hayward, CA

Associate of Arts in Human Development, 2011

Ohlone Community College Fremont, CA

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