Customer Service Manager
Resume:
MATTHEW B. WILLIAMSON
Memphis, TN 38141
Email: ****************@*****.***
WAREHOUSE OPERATIONS MANAGER AND CORPORATE TRAINER
Manage daily operations of wholesale warehouse, including receiving, materials management, inventory control, shipping, local sales fulfillment, training and customer service.
Qualifications Summary
Warehouse Operations Manager with 32 years of experience in all aspects of warehouse operations, including 19 years as Manager of 10,000-SKU warehouse for plumbing division of international corporation and 9 years as Corporate Troubleshooter and Trainer. Proven track record of exceeding corporate goals, implementing innovative solutions and controlling operating costs. Certified to train staff on safety, forklift operation and hazardous material handling; held monthly safety meetings with near-zero incident rate. Experienced in re-profiling space to achieve maximum utilization. Supported sales team in fulfilling direct orders both locally and regionally. Coordinated with and reported to executive management at Jacksonville, FL headquarters of international corporation.
Areas of Expertise
Inventory control
Inbound freight shipments
Outbound freight shipments
Team building
Safety coordination
HazMat certification
Forklift certification
Customer service
Counter sales
Time keeping
Payroll
SELECTED ACHIEVEMENTS
Performance
Consistently recognized as one of the most successful Warehouse Operations Managers across the company for 25 years, achieving:
1996 Warehouse of the Year, Southeast Region
2002, 2003, 2005 Warehouse of the Year, Entire Company
2006 Circle of Excellence Award, first operations Manager to receive
Achieved all four corporate operations bonus targets, 2006-2008
Achieved at least four of five corporate operations bonus targets, 1998-2005
Only Manager in company to achieve all seven recognized bonus points for seven consecutive years, 1990-1997
Troubleshooting, Assessment and Mentoring
Mentored Warehouse Managers at under-performing corporate facilities to assess faults, resolve deficiencies and return to compliance status. Since 2005, dispatched to multiple locations to provide troubleshooting and mentoring assistance, bringing warehouses to company performance standards.
Innovation and Vision
Drafted and implemented new procedures to reduce inventory man-hours. Procedures later
mandated into new company policy. Part of pick-by-voice computerized operations training team.
PROFESSIONAL EXPERIENCE
Warehouse Operations Manager and Corporate Trainer
Interline Brands, Shawnee, KS 1990-2016
2016: Contracted Warehouse Corporate Trainer Retained as contract employee to provide leadership and corporate training on new warehouse operating system. Facilitated redesign of warehouse layout and training of supervisory and hourly employees.
2010-2015: Warehouse Operations Manager and Corporate Trainer Managed the construction, stocking, and staffing of corporate warehouse facilities to meet company goals. Traveled to under-performing warehouses across U.S. to evaluate deficiencies, redesign facility layouts and train employees on changing layouts and operational procedures to improve efficiencies and boost customer service. Hired employees and created performance-based teams to improve order fulfillment time and error rates. Currently, part of pick-by-voice computerized operations deployment team, testing and training staff across the country.
1990-2009: Warehouse Manager Managed 18,000-square-foot Memphis warehouse containing 10,000 SKUs for division of Interline Brands, an international corporation based in Jacksonville, FL. Annual Memphis sales ranked as high as $4.4 million prior to facility closure in 2009. Operated Memphis warehouse while simultaneously traveling to manage the Birmingham warehouse for five months until that facility closed in 2008. Regularly dispatched as Warehouse Management Troubleshooter to under-performing warehouses in Nashville, Kansas City, Charlotte and New Orleans to identify and correct operational deficiencies, mentor warehouse management team and associates and restore operations to company standards.
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