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Customer Service Manager

Location:
Tucson, AZ
Posted:
April 25, 2017

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Resume:

Lisa A. Stiltner

**** *. ******** *****

Tucson, AZ 85710

aczyxh@r.postjobfree.com

520-***-**** Cell 520-***-**** Residence

SUMMARY OF QUALIFICATIONS: Management and leadership experience in all aspects of Shipping and Receiving; including Import/Export requirements. Experienced in Inventory Planning, Purchasing Materials, Team building, and Lean Manufacturing principals. Working knowledge of ISO9000 and AS9100. FAA requirements 8130-9 and 8130-3 Airworthiness. EXPERIENCE

February 2005 -September 2015 Shipping Supervisor, B/E Aerospace, Tucson, AZ

• Manage a team of 5-25 people across two shifts.

• Provide input and support to Production to meet schedules and general material flow throughout the facility in compliance with ISO9000 and AS9100 requirements.

• Continuously develop the business by analyzing logistical problems and producing new solutions to reduce cycle time, cost and improve efficiency utilizing Lean Manufacturing principles. Resulting in an annual reduction of freight costs up to

$300,000.

• Purchase MRO supplies, machine shop, and CNC cutting tools

• Develop and maintain metrics to measure key performance activities. Actively managed FedEx shipment volumes between

$50,000 and $100,000 per month both domestic and foreign, as well as $95,000 to over $350,000 per month using other freight options.

• Prepare, properly package, classify, and ship dangerous/hazardous materials

• Manage carrier rate and contract negotiations.

• Provide tracking support and monitoring of all freight inbound and outbound on a daily basis.

• Compliance officer for import/export requirements to Europe, Asia, Mexico, and the Middle East

• Create all required associated documents, including carnets, shippers’ letter of instruction, and shippers export declaration.

• Insure that all materials are packaged properly for arrival at destination undamaged, while maintaining international import/export compliance.

• Familiar with Harmonized Tariff Schedule, Schedule B classifications, and Inco terms.

• Interface with internal and external customers.

• Responsible for departmental Human Resource functions, including hiring, firing, training, performance evaluation and time reporting for all personnel.

• Provide training and evaluation of safety, accuracy and competency of all aspects of subordinates' core job functions as required.

November 2003 - August 2004 Shipping/Receiving Clerk, Hi-Tech Machining & Engineering, Tucson, AZ

• Responsible for all aspects of shipping and receiving.

• Packaging and generation of all associated shipping documents foreign, and domestic.

• Organized and coordinated all aspects of required outside processes to outside vendors.

• Compared and filled daily customer order requirements while maintaining shipping schedule.

• Receive, verify, and inspect condition of all product, equipment, materials, and supplies from external sources, and route to inventory physically and electronically.

January 1998 - February 2003 Inventory Planner/Expediter, Universal Avionics Systems Corp., Tucson, AZ

• Compare and confirm customer order requirements for cockpit navigation systems.

• Initiate purchase orders for, and maintain inventory levels on various flight management systems using a variety of software applications.

• Supply and track units for avionics trade shows, and pilot training.

• Follow-up on back orders, modifications, and cancellations to purchase/customer orders.

• Pull, stage and schedule daily orders as they become available.

• Expedite for shipment, all new units, as well as assisting with the shipment of loaner/customer units in repair.

• Monthly reconciliation of open customer orders vs. open purchase orders to maintain proper inventory levels. Lisa A. Stiltner

7239 E. Flamenco Drive

Tucson, AZ 85710

aczyxh@r.postjobfree.com

520-***-**** Cell 520-***-**** Residence

EXPERIENCE CONTINUED

October 1986 – April 1997 Purchasing/Materials Manager, Southwest Circuits Inc., Tucson, AZ

• Organized and reshaped the purchasing function for all commodities required for manufacturing printed circuit boards.

• Recommended and purchased major process equipment.

• Determine inventory levels, and maintained the stockroom through a weekly physical inventory and immediate stocking of all received goods.

• Implemented measures to control and reduce manufacturing costs by placing blanket purchase releases on regularly purchased items, and evaluating and negotiating contract agreements.

• Established and maintained communications with suppliers and manufacturing process technical representatives.

• Coordinated the packaging and shipping of products, as well as the generation of all documentation. Process Engineer

• Provided leadership, direction, and feedback to a diverse team with different abilities in CAM, photo plotting, and job traveler planning, while coordinating and monitoring all activities in the department to achieve production schedules.

• Knowledge of exotic material process requirements for printed circuit boards includes, but is not limited to FR4, FR5, Polyimide, PTFE, as well as PTFE/FR4 hybrid boards for microwave applications.

• Interface with Quality, Engineering, and Production staff to develop, implement, and update required process procedures and controls.

• Working knowledge of MIL-P-55110, IPC-A-600E, IPC-602 and IPC-R-700.

• Managed, updated, and regulated all projects and documentation for all Underwriter Laboratories requirements for printed circuit boards per UL-796.

• Involved in business process re-engineering and flow charting sessions to streamline customer service practices, simplify paperwork, and increase efficiencies.

Production Manager

• Managed all phases of production control and personnel scheduling to achieve delivery goals.

• Strategic planning to evaluate and target specific customer base and product mix.

• Coordinate the manifesting, labeling and removal of hazardous waste.

• Authored, implemented and provided training on safety programs, pollution prevention and waste minimization techniques per OSHA and various (CFR) Code of Federal Regulation requirements.

• Managed the treatment of all injuries, including all required paperwork.

• Instituted recycling programs for spent process chemistries and spent solder to prevent the need for manifesting as hazardous waste.

• Eliminated 100% toxic waste by locating a company that used our spent products as their process chemistry. CERTIFICATIONS

• Pollution Prevention; Arizona Department of Environmental Quality

• Waste Minimization; Southern Arizona Environmental Management Society

• Regulatory Compliance; Environmental Training Center

• Hazardous Materials Supervisor; Professional Safety and Environmental Training

• Forklift Operator; Certified by each employers specific training requirements

• Export Compliance Seminar; Tradewin – Expeditors International

• CFR-49 – Code of Federal Regulations; DGC (Dangerous Goods Council)

• IATA – International Air Transport Association; DGC (Dangerous Goods Council)

• Continuous Improvement Project Leader; B/E Aerospace



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