Medical Assistant Customer Service

EDUCATION:

Southern Technical College, Orlando, Florida Nov 2009-July 2011

Associate of Science Degree in Medical Assisting

Magna Cum Laude & Alpha Beta Gamma Honor Societies,

President’s List, Dean’s List, Anatomy First Place Award

Valencia Community College, Orlando, Florida Sept 1982-April 1985

International Business Administration Studies

William R. Boone High School, Orlando, Florida Sept 1980-June 1982

High School Diploma, General & Business Studies

Junior Achievement, Business Development Group, Orlando, Florida

Cooperative Business Education Excellence Competition Award

Administrative Skills: Preparing oral and written reports, conducting oral presentations to 2-200 students and

professionals; conducted Chiropractic seminar for 200+ chiropractors and attorneys, managing, supervising employees

and consultants, transcription, typing, marketing, editing, reviewing, typing (80 wpm), transcription typing (120 words

per minute).

Computer Skills: Software 2016 and prior: Windows Operating Systems: Microsoft Word, Power Point, Excel; WordPerfect; Photoshop; Access; Medisoft; & Amazing Charts; trained personnel

Medical Qualifications:

National Certified Medical Assistant AAMA NCCT

#780742 2/1/2012-2/15/2018

Cardio-Pulmonary Resuscitation (CPR & AED)

4/1/7/2017-2/19/2019

First Aid 2/25/2010-2/25/13

Certified Nursing Assistant 9/17/2011-12/31/2013;

Health Insurance Portability and Accountability Act

(HIPAA) compliant 2010-present

Occupational Safety and Health Administration

(OSHA) compliant 2010-present

EXPERIENCE:

English Teacher/Tutor, Xiamen, China 9/2012-2/2017

Part-time Agency Work teaching small and large adult and children groups using textbooks and own

curriculum. Students’ respond immediately with skill improvement and enthusiasm.

Instructor of International Studies, Xiamen University of Technology, China 9/2015-7/2016

Teaching English language to International college students using own international curriculum

(IELTS) program with grammar and examples of everyday skills. Brought students’ concept and skills

levels to high standards using creative and various teaching mediums and method.

Instructor of Oral English, Xiamen Institute of Technology, China 9/2012-7/2015

Teaching the English language to college students using international curriculum workbooks, video

and other creative medium and methods of learning and patterning everyday skills.

Certified Medical Assistant, Florida Hospital Medical Group 6/2012- 9/2012

Working in Florida Hospital Medical Suite assisting Neurosurgeons, Urologists and Dermatologists

with pediatric triage: measuring vital signs, updating patient history and chief complaint, diagnostic

testing, injections, health education, administrative duties: ordering prescriptions and maintaining data

system charts with efficiency and excellent quality customer care. Independent and collaboration with

high accuracy and immediate effectual attention to doctors, nurses and patients.

Certified Medical Assistant, Dr. Shailaja Nadkarni, M.D. 3/2012- 6/2012

Assisting cardiology doctor with checking patients in/out of medical office, pediatric triage: measuring

vital signs, updating patient history/chief complaint, diagnostic testing: ECG/EKG’s, Holter monitoring,

treadmill stress testing, health education, administrative duties: scheduling, maintaining data systems,

training personnel, bringing efficiency, updating and improving customer care.

Medical Assistant/CNA, Self-employed 12/2011- 2/2012

Temporary job privately assisting adult CP patient with meals, personal hygiene, activities, ROM

exercises, kept nurse’s notes for family, scheduling private CNA’s for this individual at assisted living

facility. Patient responded brilliantly to effectual personal care and became more independent.

Medical Assistant/Early Intervention Specialist, Aloma Urgent Care/DCF 7/2011-11/2011

Temporary job per Dept. of Children and Families grant. Marketed potential young/older patient

groups for health education, screening, collect demographic data, follow-up as needed for BRITE

project (Brief Intervention & Treatment of Elders). Provided excellent courteous customer care.

Medical Assistant Intern, Dr. Aneesa B. Ahmad, M.D., Maitland, Florida 5/2011-7/2011

Medical Internship assisting with office duties, administered immunization injections, patient check-

ups, diagnostic testing, kept patient room supplied and sanitized; worked directly with doctor bringing

excellent customer service, efficiency and professionalism while learning and serving.

Nanny/Tutor, Self-employed, Winter Park, Florida 2/2010-7/2012

Day-to-day care for young child and teenager, tutoring language, reading, math, art, sports, organized

daily activities, provide transportation, light cleaning and cooking. Children learned and thrived.

Administrative/Secretarial Services, Self-employed, Winter Park, Florida 1/1997-11/ 2009

Owned, operated business, trained other self-employed secretaries, medical and legal transcription,

bookkeeping, marketing, typing, editing manuscripts, correspondence, business forms, reports and

résumés for Counselors, Physicians, Educators, Attorneys, Architects and Engineers. Provided much

efficiency, modernization and professionalism alsoto other small firms.

Co-Owner/Administrator, The L’ Design Firm, Winter Park, Florida 5/2000-5/2002

Co-Owned, operated business, managed, marketing, bookkeeping, trained staff in bookkeeping and

computer, typing correspondence, business forms, reports for Architects and Draftsmen. Brought

efficiency, modernization, great customer service and professionalism.

Secretary, Hartman & Associates, Inc., Orlando, Florida 8/1990-1/1997

(Environmental Engineers & Scientists) Trained secretaries and engineers with review

and computer skills; transcription, typing, phone reception, conducted research, specification reports,

presentations, reviewed plans, assisted in supervision and general office procedure standards,

marketing. Brought legal background to expert witness projects and proficiency with excellent

collaboration skill aiding in business growth.

Legal Secretary, Orlando, Florida & Atlanta, Georgia Law Firms 2/1986-8/1990

Typing/transcription of correspondence, briefs, deposition summaries, medical transcription, phone

reception, document management, case scheduling, research, trial preparation, mock trial simulation,

closing settlements, supervising, interviewing/training other secretaries. Effective innovative support,

organization and innovative growth.

OTHER VOLUNTEERING:

English Tutoring groups and individuals, Xiamen, China 2012-2016

Driver for Senior Citizen appointments and errands, Winter Park, Florida 2005-2012

Educational Assistance, Zambia, Africa 2009

Secretary, Winter Woods Homeowners Association, Winter Park, Florida 2004-2007

Pharmaceutical Assistance Medical Relief, Guatemala and Haiti 1997 & 2010

HOBBIES: Reading, research, musical writing, hiking & kayaking

TRAVEL: China, Taiwan, Thailand, Zambia, South Africa, Botswana, England, Montserrat, Antigua,

Guatemala, Israel, Jordan, The Islands of the Bahamas, United States

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