Project Manager Management
Resume:
Gail Dailey, CSM
Frisco, Texas 75033
********@*****.***
Domains
Mortgage and consumer financial services with emphasis in mortgage default servicing, specializing in escrow, bankruptcy, foreclosure, loan modifications and claims
Leadership
Program Management, Project Management, Product Ownership, Software Release Management,
Operations Management
Expertise
SDLC leadership using waterfall and agile methodologies
Business and systems analysis, taking basic requirements and building feature roadmaps and product backlogs
Data analysis and integration from source ODS application databases
Software testing including creating and executing test plans utilizing white box and black box testing
Education and Training
Certified Scrum Master, ScrumAlliance
Certified Product Owner, ScrumAlliance
Business Analysis Certificate, University of Texas at Austin
Bachelor of Arts, Stephen F. Austin State University
Technology
Environments/stacks:.Net/C#/WCF, REST, SQL, BPM (Cloud), ODM (Cloud), ESB, CI/CD
Collaboration/source control: TFS, VSTS
Process modeling: Blueworks Live, Visio
PMIS: Daptiv, PSA
Data querying: MS SQL Server, Surveyor (iSeries)
Wireframes/prototyping: Axure RP, Snagit, Visio
ECM: FileNet, Laserfiche
Business: MS Office, Office 365, SharePoint
Mortgage servicing platforms/middleware: LSAMS, MSP, BKFS LoanSphere (Desktop and Invoice Management), Fiserv/MortgageServ
Employment
Nationstar Mortgage, LLC, Lewisville, Texas, December 2013 to Present
Manager, Information Services, March 2017 to Present
Senior IT Analyst/Scrum Master, December 2013 to March 2017
Mentor and direct distributed team of systems analysts and scrum masters across three application towers in Servicing technology group
Coach and implement agile best practices
Business architect for proprietary end-to-end Claims processing application
Manage development and testing timelines according to product release cycles
Perform complex data analysis and data testing to ensure data integrity from source systems to application
Direct daily development and testing activities to ensure efforts and quality are aligned with the product vision
Conduct daily Scrum and other agile ceremonies
Project Manager, Credit Portfolio Management Operations, Fannie Mae, Dallas, Texas, September 2013 to October 2013
Managed highly-visible Equator system conversion project for Credit division of REO for MI, Recourse, Collections and Completions, comprised of daily, weekly executive status
Engineered and managed process for User Acceptance Testing (UAT) to bridge operations group with enterprise Business Transformation Office
Created and managed ticketing tracking and status system for defects/enhancement management to ensure operations issues are being resolved timely
General process improvement responsibilities within operational oversight, governance and collections space
Director, Project Management Office, Technology Services, National Bankruptcy Services, LLC, Dallas, Texas, August 2010 to June 2013
Program manager of large-scale proprietary application including development; project management; product management; user acceptance and implementation, and production support, utilizing both onshore and offshore resources
General PMO leadership responsibilities including program management; business communications relating to technology projects; SDLC management from project inception to product implementation; training and technical writing; creating and maintaining PMO standards
Direct all new client implementations encompassing set-up, data integration, business processes, and policy and procedure
Lead a cross-functional team of business analysts, developers and DBA in data integration, data warehouse projects using agile (Scrum) and waterfall methodologies
IT Project Manager/Business Analyst, Nationstar Mortgage, LLC, Lewisville, Texas, November 2009 to August 2010
Supported Default Servicing business areas, specifically Foreclosure, REO and Loss Mitigation
Managed multiple servicing projects simultaneously, operating as project manager, business analyst, technical lead and testing analyst
Exposure to diverse projects including FNMA default reporting, BPO and Inspection process automation, Letter campaigns, and Federal and FNMA HAMP directives
Interfaced with operations management, internal development and BI groups, Infrastructure, and vendors to achieve project completion
Senior IT Business Analyst, National Bankruptcy Services, LLC, Dallas, Texas, June 2007 – November 2009
Leadership
Directed a team of business analysts, ranging from senior to entry-level
Prioritized and assigned workload to analysts for all development work orders and projects
Ensured work order and project tracking system was maintained for all projects
Project lead on $5M internal development project consisting of five dedicated project resources
Business Analysis
Gathered business and functional requirements for end-user applications, including process diagrams, data mapping and graphical prototyping
Conducted process leaning and re-engineering
Created and maintained project plans
Constructed and implemented test scripts; conducted black box testing and coordinated user acceptance testing; bug communication and tracking, and managed application rollout through change management process
Interfaced with operations management and executives to set expectations and communicate solution progress
Client Implementation / Data Integration
Created, defined and updated data schemas detailing mortgage transactions and loan processing parameters for use in proprietary applications
Conducted risk analysis regarding impact of data element deficiencies on SOW deliverables
Represented the Business in communications with prospective clients, including use and context of requested data elements, as well as data mapping
Performed inbound and outbound data testing; coordinate all user acceptance testing
Workout Services Manager, National Bankruptcy Services.com, LLC, Dallas, Texas, April 2001 – June 2007
Managed daily activities of 30+ direct reports, in Consumer and Real Property divisions for a national client base
Directed proof of claim, plan review and automobile negotiation production lines
Charged with gathering and maintaining jurisdictional requirements for proof of claim processing
Routinely engaged in process streamlining to accommodate more efficient and expedient training
Personally trained all administrators in proof of claim compilation; chapter 13 plan analysis, and portfolio management
Created all departmental reporting
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