Insurance Customer Service
Resume:
Maria Theresa L. Palfrey
**** ****** ****** ******** **, R3E 2V4
*****************@*****.**
I. Objective
To seek a highly rewarding career in a challenging work environment where I can utilize my skills and knowledge efficiently.
II. Skills and Abilities
Finished Insurance Business Course- CAIB 1
Licensed Health Care Aide - Robertson College
Fluent in Filipino and English languages
Hardworking and team - oriented
Can work in a fast-paced environment
Ability to multi-task and has time management skills
Proficient in Excel, MS Word, Power point and Outlook.
10 years experience in a fast paced office and educatoinal environment
Class 5 Driver's License
III. Work Experience–
Heath Care Aide – (February 2015 Present)
Drake Medox Health Services, Winnipeg Manitoba
Performed tasks required of a Health Care Aide with competence and
focusing safety and accuracy
Reporting or documenting of food intake
Experience working in facilities and community settings. Adapting easily to
different routines and staff members
Health Care Aide – Practicum (October 13, 2014 - November 21, 2014)
Golden Door Geriatrics, Winnipeg Manitoba
Answering call signals; providing and cleaning bed pans; bathing, dressing
and cleaning patients; serving food trays, helping in feeding of patients,
transferring patients from bed to wheel chair using transfer belt and hoyer.
Taking patients’ blood pressure, fever and pulse
Transporting patients
Dietary Aide- Casual (May 10, 2014 - June 20, 2014)
St. Joseph Residence Winnipeg, Manitoba Canada
Perform defined work routines, using various dietary utensils, supplies and
equipment as assigned by the Dietary Manager
Provide assistance to the cook in the preparation and service of meals.
Meet scheduled meal and snack times.
Follow cleaning schedules and perform cleaning duties as scheduled.
Assist in arranging tray cards, loading food carts, and serving meals.
Setting up the dining room and serving residents.
Follow established reporting procedures for the following: Supply or
equipment needs.
Food Preparation Staff- Full Time (April 2012- March 2014)
Tim Hortons Winnipeg, Manitoba Canada
Top priority was guest satisfaction
Deliver and create exceptional guest experience in addition to
producing quality drinks and finished bakery items achieved by
multi-tasking and communicating with fellow team members in a
fast paced environment.
Clean work areas, equipment, utensils, dishes, and silverware.
Store food in designated containers and storage areas to prevent
spoilage.
Place food trays over food warmers for immediate service, or store
them in a refrigerated storage cabinets.
Sales Administrative Head- Full Time (September 2003- March 2012)
Toyota Motor Philippines, Manila Philippines
Provide support to the Financing Department by administering timely
submission of sales report including preparation of invoices and
receipts.
Handle incoming phone calls/email inquiries on a timely basis.
Maintained, organized and filed Customer files.
Liaises with other teams within the organization and contacts
customers as needed.
IV. Formal Education
Insurance Business Course - CAIB 1 ( September 2016 - December 2016 )
Insurance Brokers of Manitoba
Familiarity to General Insurance, Habitational, Farm, Basic Auto Insurance and Travel Insurance
Building Professionalism specifically on customer service
Health Care Aide Course – Graduate (June 2014- November 2014)
Robertson College, Winnipeg MB
Passed all the exams and the necessary requirements
Learned how to work safely and efficiently with all types of patients and ailments.
Learned clinical components and application in real-world work conditions. Other topics include: Nutrition standards, Physical position, Emergency procedures, Rehabilitation techniques, Common diseases and disorders
Education Graduate
Roosevelt College, Cainta Philippines (June 2001 – March 2002)
Earned 24 units of Education and 6 units Mathematics
Bachelor of Science Degree in Business Administration - Diploma(June 1995- March 2000)
Philippine School of Business Administration, Manila Philippines
V. Professional Development and Training
English Class Program, Winnipeg Manitoba - April 2013 – June 2013
VI. References : Available upon request
Contact this candidate