Customer Service Administrative Assistant

Dianne Calloway

**** ********** ***** **, *** Jose CA 95148

Home: 408-***-**** Cell: 408-***-****

**********@*****.***

Summary

Executive Assistant who is skilled at multi-tasking and maintaining a strong

Attention to detail. Employs professionalism and superior communication skills to meet client and

Company needs.

Highlights

Microsoft Office proficiency, Quicken Books Chart prep and filing

Proper telephone etiquette, multi-line Patient registration and

scheduling, system, Invoice processing Copying, filing, calendaring, meeting

Basic knowledge in billing and coding scheduling, and distribution lists

HIPPA certified, Buildtrend software Customer service, special projects,

Event planning. Lotus notes

Experience

Executive Health Resources January 2010 to Current

Senior Administrative Assistant

Pleasanton, CA

Heavy phones, copying, filing, calendaring, meeting scheduling, and distribution lists

Customer service, special projects, event planning.

Assisted in creation of TL-MCS spreadsheet-made the information easier to find

cutting down on search time by more than 80%.

Collaborated with other administrative team members, human resources and the

finance department on special projects and events.

Led Meetings and coordinated meeting procedure

Office Team/Robert Half March 2009 to December 2009

Administrative Assistant/ Receptionist/Events Host

Santa Clara, CA

Various assignments.

Responsible for greeting clients, receiving mail, copying and mail distribution.

Responsible for filing, providing backup for executive assistant.

Created mailing lists; solicited sales; invoicing.

Handled and distributed all incoming and outgoing mail.

Hitachi GST/Spherion August 2006 to October 2008

Senior Administrative Assistant

Responsible for providing general administrative support to GM&VP, Senior Managers

and their staff. Added and maintained published material database that improved finding and

accessing the information by 80%.

Established and maintained library for copyrighted materials. Responsibilities

Included calendaring, expense reports, travel arrangements, event planning, conference rooms

and

equipment, correspondence, editing and scheduling meetings Responsible for database

maintenance, mail and mail room, event planning Provided back up for receptionist.

Provided logistical support to visiting executives in coordination with other

Los Gatos Urgent Care Center November 2014 to February 2015

Medical Assistant

Los Gatos, CA

Front and Back Office Externship

Medical front and back office support providing physician support and patient care

Registered

patients and set follow-up appointments Maintained patient charts Vital signs,

injections, exam

room set-ups, dressing changes, assisted physician on minor surgery Patient

education, surgical

tray and X-ray set-up, ear lavages, specimen collection, performed POL tests.

Education

Ashford University (currently attending)

Seeking BA in HR management

GPA 3.89

Heald College 2015

Associate of Applied Science: Medical Assisting/Billing & Coding

Milpitas, CA, US

GPA: 3.59

University of Southwestern

Nursing

Lafayette, LA, US

Skills

Accounting: Accounts payable, database, editing, expense reports, arrangements,

Troubleshooting. Well organized, writing skills, construction expertise

Healthcare: MEDISOFT, computerized charting, People skills: great bedside manner,

Enthusiastic people person, advanced problem-solving, great organizational skills.

Contact this candidate