Office Microsoft

PROFILE

My name is Liliana Espinosa and my objective is to obtain a position within an upward and strong organization that will enable me to use my organizational skills, educational background and ability to make valuable contributions to the operations of the organization, and to provide excellent staff support and consumer service. I am a task and detail oriented person with knowledge of office management principles, and experience supporting daily operational and administrative functions.

SKILLS

Fluent in speaking English and Spanish, ability to handle sensitive and confidential information, self-starter with a can-do attitude, quick learner, hardworking, detail oriented, enthusiastic, can perform under pressure, can execute a task within given time, proficient in MS Office, internet and computer applications, excellent interacting skills.

EXPERIENCE

OUTREACH AID TO THE AMERICAS ABR/16-ABR/17

Performed a wide range of administrative and office support activities for multiple people, including the provision of comprehensive support for senior positions within the organization.

Adeptly handled administrative matters including screening calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing managing calendars, planning meetings, and organizing offices for efficiency.

Provided support to staff and senior management with the production of office related documents utilizing different software skills, internet research abilities and effective communication skills.

Effectively managed data base for the organization’s operations using Microsoft Office and other technical and computer-based resources.

Successfully developed reports on financial expenses for office administrative and operational funds, using Excel.

TELEMARKETING REPRESENTATIVE, MEDPLAN AUG/15-MAR/16

Advised present or prospective customers by answering incoming calls on a rotating basis.

Influenced customers to buy or retain product or services by following a prepared script to give product information.

Documented transactions by completing forms and recording logs.

Maintained database by entering, verifying, and backing up data.

Maintained operations by following policies and procedures; reporting needed changes.

Maintained quality service by following organization standards.

Contributed to team effort by accomplishing related results as needed.

AUTOMOTIVE CLERK, CONNECTION MOTORS JAN/15-AUG/15

Answered telephones and relayed messages to appropriate recipients.

Managed files/folders and compiled records.

Managed financial records and light bookkeeping activities.

Greeted customers and visitors.

Managed inventory of office supplies and assisted in organizing office activities.

Scanned incoming mail for recipient information.

Handled outgoing mails by sealing envelopes and placing stamps.

EDUCATION - HIALEAH HIGH SCHOOL, HIALEAH, FLORIDA JUN/2015

REFERENCES - AVAILABLE UPON REQUEST.

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