Experienced in customer service

Marlene Gonzalez

**** ** ** ** #***

Miami, Fl **125

786-***-**** **********@*****.***

Objective: To obtain a challenging and responsible position where my education and experience and knowledge can be fully utilized to our mutual benefit.

Education:

South Miami Senior High School,

University Of Phoenix: Associates Degree in Health Administration/Specializing in Medical records

Experience:

Guarantee Floridian Pest Control

March 2010-Jan 2017(Department Closed)

Call Center Customer Service /Account Specialist

Heavy customer service. Receive over 100 calls daily handling all aspects of customer service. Scheduling appointments/dispatch for inspectors (salesmen) and for the technicians and fumigators. Handle collections for past due and cancelled accounts.

Continental Flowers:

August 08- Feb 2010

Account Manager

Primarily sales, heavy sales. Make daily outbound sales, from a list of 50-65 customers. Also take care of all customer service issues. Process credits for damaged products. Handle all aspects of all incoming and outgoing calls.

Carnival Cruise Lines: June 07- August 08

Group Dept.Answer incoming calls from travel agents who are either looking to make a new reservation or calling to service an existing reservation. Very heavy Customer Service.

America's First Home : July 2006 – May 2007Online Sales Counselor Receive daily internet leads in an email form. Respond to all questions potential home buyers might have. Send out company brochures that depict floor plans and models for sale. Set appointments from internet. Set appointments from internet leads or phone leads on a daily basis. Heavy customer service and sales.

Global Travel International: Coordinator/Service Agent For Groups September 2005- July 2006

Service members/Clients (Member based company) Inbound calls with requests, changes, and all aspects of assistance for their reservations. Providing solutions for all problems that arise from the origination of the reservation until the actual travel date,Over all providing intense customer service to all members/clients

CARNIVAL CRUISE LINES ;November 2001 - March 2005

Group Administration Coordinator, Served some time on the Supervisor

line, Full training to work at the Port Of Miami

Reconciled all payments received and applied to reservations

Serviced all incoming phone calls into the department

Prepared reports & travel documents for weekly sailings

Worked closely with travel agents and all their requests

Truly Nolen Pest Control: Commercial Division/Administrative Assistant

Dispatching service calls to the technicians/Accounts receivable/Accounts Payable

Various Office duties including ordering office supplies, entering new customers into data base, updating customers files, and filling. Answering a multi - line phone

Precision Response Corporation AKA PRC:

Customer Service Representative/Inbound Telemarketing

Technical Support/Administrative Assistance for customer accounts

Summary Of Qualifications:

Fluent in English & Spanish

Over 12 years experience with Customer Service/ Interaction. Strong Customer service skills. Proficient in Word & Excel, also experience with Quickbooks. At least 7 years experience with Accounts Receivable/ Accounts Payable and/or Managing accounts and payments, including collections.

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