IT Manager, Development Manager or IT Director

*********@*******.***

IT MANAGER

Project Management Business Process Reengineering Technology Architecture and Integration Problem Resolution

IT Skill Gap Analysis Resource Planning Organizational Leadership Cross-functional Leadership and Collaboration

QUALIFICATIONS PROFILE

Versatile, results-driven, and performance-focused professional, offering 20 years of experience in providing innovative technology solutions; complemented with broad knowledge in various IT functions. Known for solid expertise in building and inspiring teams and delivering high-quality technology solutions across a wide range of business functions and technical platforms. Articulate communicator, with outstanding interpersonal, organizational, time management, problem-solving, and leadership skills; capable of establishing long-term relationships with clients and professionals of all levels.

PROFESSIONAL EXPERIENCE

Nationstar Mortgage Inc., Coppell, TX

Information Technology Manager and Architect 2014–Present

Application Development Team Lead 2012–2014

Senior Software Engineer 2010–2012

- Efficiently supervise 20 technical and professional on and offshore service staff including software engineers, QA leads and analyst, business and system analyst, scrum masters, and project managers.

- Actively participate in the hiring process of both in-house and outsourced technology personnel based on skills levels, technology adoption, priority development, and cost and project time line demands.

- Offer assistance in managing $8M budget for the establishment of new claim processing system.

- Manage and monitor the execution of lean software development practices.

- Advise team members to adopt established and trending technologies when architecting new software solutions.

- Establish coding standards and conduct regular code reviews for code quality improvement.

- Expertly present trending technology topics and facilitate architecture discussions for the development groups.

Career Highlights:

> Earned selection from the senior vice president of Default Servicing IT group to manage a technology tower, including product development, product strategy, product management, quality assurance, and product release.

> Served as an architect of a loosely coupled modular based software development framework for building Microsoft WPF based applications using PRISM (modularity, dependency injection, event handling and navigation), MVVM (architecture pattern) and EF (relational data mapping to objects) that significantly improved application code quality, scalability, testability, and deployment time. The framework was first introduced and used in a major overhaul of Nationstar’s Loss Mitigation Application (REMEDY) that enable the company to handle the significant increase in the volume of loss mitigation case types as part of the federal government initiated HAMP, HAFA, and 2MP programs; the framework was widely used to build several enterprise wide applications such as iASSIST, IRIS and iCLAIM which lead to a reduction in annualized business operating cost from $21M to $10.5M.

> Applied dynamic leadership skills in leading the technology team in charge for the architecture and establishment of Nationstar Claim Processing Platform (iCLAIM) that enabled the company to reduce its annual claim processing run rate expenses by $3.8M by Q3 of 2017.

> Led the effort to integrate two disparate systems; a custom build Microsoft .Net application (iCLAIM) with C++/Java based IBM Business Process Manager and Operational Decision Management (BPM/ODM) system to automate business workflows and rules. The solution included implementation of SOA across Enterprise Service Bus (ESB) and building out a Task Manger functionality using IBM Data Power.

> Expertly developed auto matching process to link significant volume of transactions with respective invoices as part of the claim processing (iCLAIM) which helped to lessen the large group of offshore resources dedicated to the manual linking of invoices thus, led to the savings of $8K per work day.

> Executed an Electronic Data Interchange (EDI) solution, in collaboration with IBM to transfer claim filing data to multiple agencies such a FHA, FNMA etc., generating monthly savings of $25k in the form of filing cost.

> Designed and executed EDI solution in collaboration with IBM to transmit claim filing to various processing agencies (iCLAIM) that generated $25k of monthly savings in the form of filing cost.

> Initiated the use of Service Oriented Architecture (SOA) when building n-tier architecture solutions using technologies such as WCF and Web API (RESTful applications) including adopting Micro Service architecture style to build applications as suite of services.

> Handled the development of an automated software build and release pipeline (CI/CD) using Visual Studio Team Services (VSTS)/Git.

> Contributed in the development of award-winning Customer Relation Manager (CRM) application with Integrated Voice Recognition (IVR) known as “iASSIST” which was chosen as the winner of the Silver Award for best desktop-based CRM application from the Service Quality Management Group.

> Directed the Technology Team throughout the architecture and creation of Nationstar’s Investor Reporting platform (IRIS) that centralized all investor reporting-related data as well as enabled analysis of investor portfolios and preparation and transfer of remittance files prior to deadline; thus, allowing the company to calculate remittance amounts while avoiding unnecessary delays and fines.

> Spearheaded the reverse engineering of legacy manual process utilized by Nationstar to evaluate monthly claw backs (Claw Back Tracker), thus enabling clawing back of over-advanced taxes and insurance and corporate advances from investors; prompt reporting to accounting, treasury, and investor to accommodate proper audit trials; and recovery of monthly claw back amounts ranging from $30M to $40M.

> Rendered high level of assistance in creating and managing a series of SOA based solutions that delivered common cross platform functionality such as application logging, user authentication and authorization.

> Obtained recognition from the chief information officer for outstanding achievements and dedicated services to the Servicing IT Technology group.

JBS USA Holding Inc., Greeley, CO (Formerly Pilgrim’s Pride Corporation Inc.)

Software Engineer 2006–2010

- Developed desktop, web, and SOA based applications using Microsoft.Net technology stack including C#, WPF, VB.NET, ASP.NET, and WCF.

- Efficiently handled requirements to interface.Net based applications with EPR systems (SAP).

- Worked collaboratively with business partners to determine potential business functions for automation while maintaining existing systems.

- Functioned as the technical expert on design patterns, object oriented methodologies, and system modeling methodologies (UML) on development projects.

- Determined application bottlenecks and bugs and formulated solutions to mitigate and address issues.

- Participated in the full software development life-cycle which included analysis, design, development, and implantation of applications that supported a wide variety business operations.

Career Highlights:

> Capitalized on industry expertise in developing Radio Frequency id (RFID) technology based product labeling and identification solution which involved communicating with various industrial automation devices including controllers, stack lights, and photo eyes using a series of third party API libraries.

> Pioneered the creation of code to wrap Remote Function Calls (RFC) to allow data exchange between the ASP.NET applications and SAP modules using C#.

> Developed WPF Based Advance Planner and Optimizer Application to enter demand and supply data for poultry products.

> Build custom ribbon controls and add-In component using VSTO for MS Excel.

> Developed a truck fleet maintenance work order & parts inventory management system in ASP.NET and C#. The solution was designed to be accessible via both desktops as well as hand held devices running Windows Mobile platform.

> Demonstrated proven technical skills in developing group of applications in Windows Forms and C# to project, record, and track feed delivery requirement for poultry farms.

> Demonstrated proficiency in designing and coding UI component to generate feed delivery tickets & route information for delivery drivers.

> Developed a web based feed sample lab test result data management system using ASP.NET and C#.

> Demonstrated proven ability in designing number of Lab Technician reports using SQL Server Report Server.

> Received a letter of appreciation by the Board of Directors at JBS Holdings Inc. for outstanding contributions that led to the success of .NET Development Group.

EARLIER CAREER

The Software Construction Company Inc., Allen, TX

Software Engineer and Architect 1998–2006

The Bombay Company Inc., Ft. Worth, TX

Software Engineer and Systems Analyst 1996–1998

EDUCATION

Master of Business Administration in Information Technology Management and Application Development

University of Dallas, Irving, TX

Bachelor of Science in Information Systems

University of Texas at Arlington, Arlington, TX

College of Business Administration Honor Roll

National Dean’s List Academic Excellence

Recipient of Texas Public Education Grant for Academic Excellence

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