Information Systems Active Directory
Resume:
EDWARD E. GLASSFORD
Southfield, MI 48076
248-***-**** (Residence) / 248-***-**** (Cell Phone)
E-Mail: ***************@*****.***
INFORMATION SYSTEMS PROFESSIONAL
PROFESSIONAL PROFILE:
Information systems professional with solid skills and experience with IBM, Bank of America, Comerica Bank, Meadowbrook Insurance Corporation and Kumon Learning Center. Extensive system experience including IBM AS400 System, IBM MVS System, IBM System 3, UNISYS 4800 Medium size system, UNISYS 1900 and Tandem System. Completion of A+ and Network+ Certification Class Work. Knowledge and capable of troubleshooting network issues, excellent working knowledge with PCs and laptops using both IBM and Dell computers. Possesses solid computer skills, which include system backups, re-imaging, computer repairs, upgrades, data backups, printer setups, networking and other peripheral troubleshooting. Experience using knowledge base, KISAM ticketing system, using create document in SharePoint. Knowledge and usage of the program Bomgar. Experience with CA and Heat Ticketing systems and h Active Directory.
AREAS OF EXPERTISE:
A+ Network+ RPG II
COBOL COBOL II MVS COBOL AS400 COBOL
IBM JCL AS400 CL AS400 Data Base
PROFESSIONAL HISTORY
IRS March 2016 to Feb 2017
Support Technician Level 2: Install programs, repair PC hardware and printer
Refresh PCs
Track shipment of toner to branch offices
Experience with KISAM ticketing system
Blue Cross Blue Shield, Detroit, MI Sept 2015 to Jan 2016
Senior Application Developer: coded, test on Medicare programs for pilot project for Arkansas,
Performed run support for testing. Assist junior member of team. Analysis needed changes. Created run instructing an JCL. Used TSO Version control software.
Project Coordinator: For IKA conversation of pilot for Arkansas. Designed tracking spreadsheet. Update as needed for status and addition information. Experience using create document in SharePoint.
HP, Pontiac, MI Mar 2015 to Sept 2015
Support Technician: Help users to fix PCs over the phone and/or escalate to Level 2. Experience with RAMADY Ticketing systems. Password resets. Troubleshoot of hardware and peripheral components such as monitors, keyboards, printers, and mapping drives. Run special virus clean up if needed.
IRS, Detroit, MI Oct 2014 to Jan 2015
Support Technician Level 2: Install programs, repair PC hardware and printer
Monitor toner inventory
Track shipment of toner to branch offices
Experience with KISAM ticketing system
Stefanini, Southfield, MI July 2013 to June 2014
Support Technician: Help users to fix PCs over the phone and/or escalate to Level 2. Knowledge and usage of the program Bomgar. Experience with CA and Heat Ticketing systems. Create user accounts, password resets and elevating rights to all users with Active Directory. Troubleshoot of hardware and peripheral components such as monitors, keyboards, printers, and mapping drives. Run special virus clean up if needed.
IBM, East Lansing, MI Aug 2010 to June 2013
Application Developer: Investigated, coded, tested and put into practice requested changes for a variety of clients.
Performed run support for testing; run file extract for different lines of businesses as assigned.
Wrote up specifications for report conversion from report mock-ups.
SmartSource Inc., West Chicago, IL 2010 (Temporary Contractor)
Anu Resources Unlimited, Inc, Dublin Ohio
MURTECH CONSULTING, Independence, Ohio
Leaders in temporary augmentation for IT projects
PC Tech: Working basic repair of computers, reimaging, distribution and installation of PC’s. Made sure all service pack and Virus and Spyware definitions were up to date. Run special virus clean up if needed. Upgraded to Outlook e-mail for Citizen Insurance Company.
AXELON SERVICES, New York, New York 2009 (Temporary Contractor)
Leader in temporary augmentation for IT projects.
PC Tech: Worked on consolidation and redistribution of PC’s for Detroit Public Schools. Basic repair of computers, reimaging, distribution and installation of PC’s in schools. Made sure all service pack and Virus and Spyware definition were up to date. Run special virus clean up if needed.
KUMON - Education Centers of America, Royal Oak, MI 2002 to 2010
Leading provider of after-school supplemental education programs, provider since 1955.
Independent PC Consultant: Initiated and maintained computer maintenance for PC system.
Instructor: Aid students; prepare planned homework and correct assignments.
MEADOWBROOK INSURANCE GROUP, Southfield, MI 2000 to 2002
Programmer Analyst: Analyzed, coded and implemented IT solutions to aid the accounting system and government reporting using AS400 Data Base, AS400 COBOL and AS400 CL. Also, documented and enhanced said procedures allowing staff to successfully step in and run production of ISO insurance agency regulations and reporting. In addition, l had exposure to Structured Query Language (SQL) inquiries, allowing the programmer to read through the data base and retrieve information as needed.
Duties also included working with downloading and uploading files from AS400 for Bureau reporting. Repaired and modified files per user specifications. Created and modified AS400 CL along with created and modified procedures and programs. Created AS400 database files and created and modified copy books for system.
BANK OF AMERICA, Troy, MI 1988 to 2000
Programmer Analyst: Investigated, coded, tested and put into practice requested changes to various banking applications per department requests; also analyzed the validity of data and converted for bank mergers by means of using COBOL, COBOL II, MVS COBOL and IBM JCL. A sample of the banking applications worked on included commercial loan, checking and savings accounts, land contracts, government reporting, 401K statement reporting and automatic deduction in utility payment system. Worked with file transfers for ACH (automatic check processing) and MACHA. Converted programs and supported interface for downloading DDA and savings accounts to INTUIT Bureau. Mapped data to convert data for bank mergers and acquisitions. Worked on creating and modify JCL, copy books, procedures and programs.
COMERICA BANK, Auburn Hills, MI 1982 to 1988
Senior Network Operations Analyst: Monitored over 250 ATM’s and several thousand terminals in networks for faults, including problems with cash dispenser, card reader malfunctions, and/or phone line problems. Solutions included interfacing with phone vendor or machine hardware vendors and/or branch personnel to solve problems. Additionally, interfaced with hardware and phone vendors to solve chronic problems.
Network Operations Analyst: Worked with staff and vendors in expanding network from under 100 ATM’s to over 250 ATM’s, with volume growing from a few $100,000 a day to a $1 million a day average, and $2 million average on Friday’s. Assisted with migration from Debolt Controller to Tandem ATM and Tandem Wire Systems; along with move from downtown Detroit office to the Auburn Hills, Michigan site. Monitored wire system lines to Federal Reserve and International Exchange. Maintenance Programmer: Coded, tested and implemented necessary changes to banking systems, included trust accounts and savings accounts, utilizing COBOL and MVS COBOL.
EDUCATION:
New Horizons, Troy, MI: Certification in A+, Network
Oakland University, Rochester Hills, MI: Bachelor’s Degree – Management Information Systems
St. Clair County Community College, Port Huron, MI: Associates Degree – Data Processing
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